Intake Specialist (Unpaid)

Admin

Overview

Assist intake team with client screenings and enrollments.

You have:

• Must speak Haitian Creole.
• Bachelor's degree in social work or related field of study preferred.
• Minimum of 2 years’ experience in human services field strongly preferred.
• Experience working with refugee and/or immigrant populations strongly preferred.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired including Spanish, Dari, Farsi, and/or Pashto.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.

Major Responsibilities:

Responsibilities include, but are not limited to assisting the Intake team with:

- Maintain up-to-date knowledge and eligibility criteria for all programs offered by the IRC. - Conduct eligibility screenings for walk-in clients including parolees, SIVs, and secondary migrant refugees. - Support client enrollment into programs for which they qualify and refer ineligible clients to community resources such as local departments of social services, shelters, food banks, crisis centers, and others as applicable. - Detail each client interaction in accordance with established requirements. Input client information in database(s) and assist with tracking and reporting as needed. - Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients. - Other duties as assigned.

Qualifications Job Requirements:

Language: Must speak Haitian Creole

Education: Bachelor’s degree in social work or related field of study preferred.

Work Experience:

- Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred. - Experience working with refugee and/or immigrant populations strongly preferred.

Demonstrated Skills & Competencies:

- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. - Demonstrated success working and communicating effectively in a multi-cultural environment. - Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively. - Attention to detail and accuracy in work product. - Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired; including Spanish, Dari, Farsi, and/or Pashto. - Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.

Working Environment:

- Standard office environment. - May require occasional weekend and/or evening work.

IRC leading the way From Harm to Home.

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Potential interview questions

Added 2 years ago - Updated 1 year ago - Source: rescue.org