Intake Specialist

Job Description

Job Overview: The Intake Specialist assists community members seeking to access IRC services by conducting eligibility screenings, sharing up-do-date information about programs, connecting eligible community members with IRC services, and referring them to external service providers.

Major Responsibilities:

Responsibilities include, but are not limited to:

· Maintain up-to-date knowledge and eligibility criteria for all programs offered by the IRC.

· Conduct eligibility screenings for walk-in clients including parolees, SIVs, and secondary migrant refugees.

· Support client enrollment into programs for which they qualify and refer ineligible clients to community resources such as local departments of social services, shelters, food banks, crisis centers, and others as applicable.

· Detail each client interaction in accordance with established requirements. Input client information in database(s) and assist with tracking and reporting as needed.

· Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.

· Provide Spanish interpretation and translation as needed

· Assist by covering front desk for up to four shifts a week.

· Other duties as assigned.

Job Requirements:

Education: Bachelor’s degree in social work or related field of study preferred.

Work Experience:

· Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred.

· Experience working with refugee and/or immigrant populations strongly preferred.

Demonstrated Skills & Competencies:

· Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.

· Demonstrated success working and communicating effectively in a multi-cultural environment.

· Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.

· Attention to detail and accuracy in work product.

· Fluent in English and Spanish, both spoken and written required;

· Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.

Working Environment:

· Standard office environment.

· May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement****: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity****: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer****: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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