Intake Assessment Assistant
Contribute to the effective functioning of the Central Intake Unit by assessing misconduct allegations.
This opening expired 1 year ago.
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Overview
Contribute to the effective functioning of the Central Intake Unit by assessing misconduct allegations.
You have:
- A University degree from an accredited educational institution in Law, Investigations, Human Resources, Management, Communication, Business or a related discipline.
- At least one year of relevant experience in supporting investigation or administrative inquiries, communications or related field.
- Experience working in the United Nations is preferred.
- Experience working in intake/investigation related disciplines is highly preferable.
- Excellent demonstrated command of spoken and written English and Arabic.
Contract
This is a Consultancy contract. More about Consultancy contracts.
Result of Service
The Intake Assessment Assistant will contribute to the effective functioning of the Central Intake Unit (CIU) by supporting the timely and accurate assessment of misconduct allegations. The incumbent will ensure that allegations are clearly documented and assessed in line with established procedures and due process standards. Through the preparation of written assessments, conduct of preliminary inquiries, and support to the UNRWA complaints hotline, the Assistant will help maintain the integrity, accuracy, and confidentiality of the intake process. Additionally, the Assistant will ensure proper registration and reporting of complaints, contributing to comprehensive data management and efficient coordination within the Department of Internal Oversight Services (DIOS)
Work Location
HQ Amman
Expected duration
Initial 3-month contract
Duties and Responsibilities
• Assists the Central Intake Unit (CIU) Investigations Officer (Intake) in the efficient organization and administration of the Agency's misconduct intake process in matters related to the assessment of allegations of misconduct; • Prepares and drafts written assessments of allegations of misconduct including breach of neutrality and clearly outlines the available information; • In compliance with due process requirements, makes information-based inquiries and/ or interviews with diligence to ensure confidentiality and accuracy of evidence gathered and impartiality of conclusions reached; • Supports UNRWA Hotline Officer in handling complaints whilst ensuring complaints across all field offices are appropriately maintained and registered; • Registers complaints of non-misconduct received by DIOS in the designated complaint registry and provides a regular update to the DIOS lnvetsigation Officer on the data statistics; • Performs other tasks as required.
Qualifications/special skills
- A University degree from an accredited educational institution in Law, Investigations, Human Resources, Management, Communication, Business or a related discipline. - At least one year of relevant experience in supporting investigation or administrative inquiries, communications or related field - Experience working in the United Nations is preferred. - Experience working in intake/investigation related disciplines is highly preferable.
Languages
Excellent demonstrated command of spoken and written English and Arabic.
Additional Information
Competencies: UN Core Values of Professionalism, Integrity and Respect for Diversity and Core Competencies of Communication, Working with People and Drive for Results apply by default; • Planning and organizing with attention to detail and discretion; • Analyzing • Following Instructions and Procedures • Technological Awareness: Ability to operate personal computers and work on MS Office and database applications; • Coping with Pressure and Setbacks • Sound drafting skills in both English and Arabic
No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.
Potential interview questions
| Describe a time when you had to prepare a detailed report under tight deadlines. | The interviewer wants to gauge your ability to work under pressure and deliver accurate results. | Highlight your time management strategies and focus on the quality of your work. |
| How do you ensure confidentiality when handling sensitive information? | This question assesses your understanding and commitment to maintaining confidentiality in your work. | Pro members can see the explanation. |
| Can you give an example of a challenging investigation you assisted with? What was your role? | Pro members can see the explanation. | Pro members can see the explanation. |
| What steps do you take to ensure thoroughness in your inquiries and investigations? | Pro members can see the explanation. | Pro members can see the explanation. |
| Explain how you prioritize tasks when managing multiple complaints. | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe your experience working with complaints hotlines or similar systems. | Pro members can see the explanation. | Pro members can see the explanation. |
| How would you handle a situation where two colleagues disagree on the interpretation of evidence? | Pro members can see the explanation. | Pro members can see the explanation. |
| What technology tools are you proficient with that would assist in this role? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
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Updated 1 year ago
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Source:
careers.un.org
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