Intake and Outreach Coordinator, Asylum Programming

The Intake and Outreach Coordinator supervises two Intake Specialists and oversees CMPP project activities from client outreach to enrollment. The Intake and Outreach Coordinator devises and implements systems to identify and screen eligible participants, share up-to-date information about programs, connect eligible community members with IRC services, and refer them to external service providers. This role additionally leads program orientation sessions and other outreach efforts to prospective clients and partner organizations to provide program information and review participant eligibility requirements. The Intake and Outreach Coordinator will report to the Senior Manager of Asylum Programming at IRC in NY.

Major Responsibilities:

Operations

- Guide the successful implementation of walk-in, referral and enrollment operations for the Case Management Pilot Program, ensuring achievement of key program targets and compliance with contract requirements. - Oversee client screening and enrollment into programs for which they qualify and referrals of ineligible clients to community resources such as local departments of social services, shelters, food banks, crisis centers, and others as applicable. - Devise client-friendly program and referral materials, in collaboration with co-workers and in accordance with project requirements. - Maintain up-to-date knowledge and eligibility criteria for CMPP Asylum Seekers Case Management Project and other IRC in NY Asylum Programs.

Outreach and Partnership Building

- Manage program outreach efforts with service provider agencies and potentially eligible program participants, providing information and orientation sessions detailing program information and participant eligibility requirements. - Identify and maintain relationships with local government and community-based organizations with the goal of building outreach and referral relationships.

Documentation, Reporting and Contract Compliance

- Ensure that outreach, screening, and enrollment efforts are documented and maintained in compliance with established requirements. Input client information in database(s) and assist with tracking and reporting as needed. - Guide the timely implementation of program updates as needed; communicate program needs to management team. - Assist with the preparation for all monitoring visits including IRC, state, and federal agencies.

Staff Supervision and Other Responsibilities

- Cultivate a respectful, supportive, and inclusive environment for team members and clients. - Recruit, train, and manage team in accordance with IRC’s People Manager Standards. - Provide oversight of Intake Specialists, maintaining close communications regarding day-to-day activities and challenges. - Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered interactions. - Represent IRC in public, professional, and governmental forums as needed. - Other duties as assigned.

Education: Bachelor’s degree in social work or related field of study preferred.

Work Experience:

- Minimum two to three years of related professional work in human services, research, and/or evaluation. - One to two years of experience supervising, supporting, and training staff strongly preferred. - Experience working with asylum seekers, refugee and/or immigrant populations strongly preferred.

Demonstrated Skills and Competencies:

- Excellent organizational, record keeping, and analytical skills, with an eye towards building systems and ensuring efficiencies. - Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively. - Demonstrated ability to work effectively as a team member in a multi-cultural environment. - Excellent written and oral communications skills in English; fluency in Spanish highly desired. - Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. - Attention to detail and accuracy in work product. - Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.

Working Environment:

- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. - May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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Qualifications Update