Information Technology Telecommunications Associate, SC6, Ukhiya, Cox's Bazar (Re-Advertisement)

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

It is now three years since Rohingya women, men and children were forced to flee Myanmar to Bangladesh. The 2020 Joint Response Plan seeks to strengthen protection and solutions for Rohingya refugee women, men, boys and girls; deliver quality, life-saving assistance to people in need; foster the well-being of communities in Ukhiya and Teknaf Upazilas; and work towards achieving sustainable solutions in Myanmar. Multi-sector assistance including food, water and sanitation, shelter, and access to healthcare and education will continue and be improved in 2020 for Rohingya refugees, as well as for Bangladeshis living near the camps. The World Food Programme (WFP), in its capacity as global lead of the Emergency Telecommunications Cluster (ETC), is supporting the Inter-Sector Coordination Group (ISCG) by addressing common Information and Communication Technology (ICT) needs. In 2020, the ETS will maintain and expand ETS security telecommunications and internet connectivity services, enable digital assistance efforts and provide coordination and information management services to facilitate the response and ensure the safety and security of staff

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
• Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
• Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
• Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People

• Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
• Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
• Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
• Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
• Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
• Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
• Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
• Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
• Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.

JOB PURPOSE

To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

Within delegated authority, the Telecommunications/Information Technology Associate will be responsible for the following duties (These duties are not all inclusive nor are all duties carried out by all Information Technology Associate)::

• Prepare and maintain a comprehensive inventory of all computer, telecommunications equipment, I/O devices and software existent in the region, country and sub-offices. Perform maintenance and minor repairs on hardware equipment;
• Oversee, install and maintain effective HF/VHF, satellite, telephone voice and data communications infrastructure in support of connectivity to WFP operational locations
• Manage the operation and maintenance of the Local Area Network (LAN) and Wide Area Network (WAN) systems to ensure that Network Operating Systems support data base, documents, resources and other data files
• Manage all equipment and applications associated with electronic mail, etc. for all offices in the area; Maintain all Operating System, commercial, business and anti-virus software, ensuring compliance with registrations and upgrades.
• Ensure timely installation and upgrading of LAN/WAN information systems (e.g., Resource Mobilization, Logistics Management, Purchasing, Financial Accounting, anti-virus and industry standard applications, etc.
• Receive, test, and install systems and telecommunications hardware. Maintain and analyse telecommunications data and statistics to be able to identify, recommend and implement cost saving measures.
• Provide accurate and timely radio, telephone, satellite communications data for updating country office and regional information databases
• Install security telecommunications infrastructure as defined in the Minimum Operating Security Standards (MOSS) in support of staff security
• Provide staff training on all hardware, software, files management/maintenance and LAN/WAN systems; carry out periodic computer skills surveys to determine end user knowledge of applications; and identity training requirements and propose cost effective measures to upgrade staff skills
• Manage and maintain the HF/VHF callsign and HF selcall system in coordination with ETS/UNDSS;
• Establish control systems to ensure that all telecommunications equipment is in proper repair and working order to maintain satisfactory communications between users;
• Integrate voice radio, satellite and telephone communication systems with various information systems/technologies as required;
• Identify and test new telecommunications software and hardware for improving and upgrading system performance and install any technology upgrades as required;
• Develop and recommend strategies to address specific telecommunications connectivity needs of the country office;
• Train staff in the use of telecommunications equipment/systems including ensuring good operations protocols, procedures and discipline;
• Identify appropriate standards to procure telecommunications equipment at the least cost and in the most expedient manner;
• Identify and resolve operational problems. Ability to communicate moderately complex matters clearly and concisely.
• Ability to deal patiently and tactfully with people of different national and cultural backgrounds
• Ability to perform detailed work, work of a confidential nature and/or to handle a large volume of work possibly under time constraints.
• Perform other related duties as required.

STANDARD MINIMUM QUALIFICATIONS

Education: Masters or bachelor’s in computer science, Telecommunications or Electrical Engineering or relevant field.

Experience: A minimum of 5 years’ experience with telecommunications installations and equipment demonstrating hands-on expertise with HF/VHF radio, PABX, VSAT, wireless, satellite, WAN and LAN technologies in a globally distributed telecommunications operation. Exposure to Windows server operating system, AD, Microsoft Office 365, LAN, WAN, WLAN technologies

Language: Fluency in both oral and written communication in English and Bangla.

Knowledge and Skills : Knowledge and practical experience with the following technologies –

Digital Communications Technology: Data communication services over WAN and LAN infrastructures networked multi-layer LAN and WAN switches, routers, bridges; VoIP and CISCO switches, routers and bridges and protocols used on them; TCP/IP networking;

Telephone Technology: Medium to large capacity PABX systems; group switches, digitally enhanced cordless telephones, fibre optic systems, strong background in Ericsson range of PABXes including telephone management and billing systems;

Radio Communications Technology: Experience with Codan HF and Motorola VHF systems and equipment;

Satellite Technology: Small and large VSAT systems including portable satphones. Some familiarity with operations of commercial telecommunications systems and services such as PABX, radio, satellite etc. Experience in the use of Microsoft Office and related Microsoft software.

TERMS AND CONDITIONS

Contract Type : Service Contract, SC6

Contract Duration : 12 months

Duty Station : Ukhiya; Cox’s Bazar, Bangladesh

Nationality : Bangladeshi only

Monthly Salary : BDT. 103,091

DEADLINE FOR APPLICATIONS

23 November 2020

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Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.