Information Technology Officer

Volunteering IT & Telecom

Contract

This is a UNV contract. More about UNV contracts.

Under the guidance of the Operations Officer, the National UNV (WCO/Kenya) performs technical, client service, advisory, and capacity-building functions within the scope defined by ITM strategies, policy guidelines, programme objectives, and relevant WHO operational frameworks. Under the direct supervision of the Manager of the Information Technology Management Unit, and with a high degree of independence, the incumbent provides authoritative services and technical support to WHO offices across the sub-region in the areas of information and communication technologies.

The role requires extensive and ongoing engagement with the ITM team, as well as with clients at the IST and Country Office levels. Successful achievement of the objectives and expected results requires extensive communication and collaboration to provide end-users with authoritative advice, technical expertise, and appropriate ICT solutions.

The National UNV ICT Focal Point will be responsible for managing the Information and Communications Technology (ICT) Unit of the WHO Country Office and providing ICT support to staff as required. In addition, in the capacity of Asset Management Assistant, the incumbent will be responsible for managing and controlling the assets of the WHO Kenya Country Office, ensuring proper records, accountability, and compliance with established asset management procedures.

Under the supervision of the Operations Officer, the United Nations Volunteer (UNV) is responsible for the following duties:

• Manage daily activities of the information technology (IT) team, ensuring service requests are attended to. • In coordination with the United Nations Office at Nairobi (UNON), responsible for the installation, maintenance, configuration, administration, and reliable operation of the Local Area Network/Wide Area Network (LAN/WAN) infrastructure in compliance with World Health Organization (WHO) standards. • Responsible for the maintenance, configuration, administration, and reliable operation of the managed workstation environment, data centre server farm, and data storage areas within the country. • Manage, support, and maintain collaborative tools, such as SharePoint and other online video conferencing platforms. • Implement and ensure appropriate processes for data protection, backup, disaster recovery, and failover procedures are in place. • Responsible for security and cybersecurity processes and procedures and ensure prompt remediation of discovered threats and vulnerabilities. • Develop and maintain appropriate documentation and policies related to end-user support and infrastructure. Provide internal training and support to staff on the use of computer hardware, software, and IT-related services/tools. • Collaborate with IT colleagues in the WHO Regional Office and other country offices as well as WHO Headquarters (HQ) for regional and global IT projects as necessary. • Support physical inventory of all capitalized and expense assets, reconciling them with the Fixed Asset Register, and assist in preparing discrepancy reports and follow-up reconciliation actions. • Identify and document staff-assigned assets not reflected in the register. Assist in drafting disposal plans for review and prior approval. Receive, record, and ensure safe custody of new capitalized and expense assets into the Global Service Management (GSM) system and assign asset numbers and bar codes. • Review and update inventories for both capitalized and expense assets in the GSM registry (custodians, locations, and status: active or inactive). Facilitate signing of custodian forms by staff for all assets in their possession. Monitor asset conditions and escalate irregularities to the Asset Manager. Organize and support preparation of the annual Fixed Asset Certification report. • Perform other duties as required.

WHO Competencies required are:

• Fostering integration and teamwork • Respecting and promoting individual and cultural differences • Communicating in a credible and effective way • Producing results • Moving forward in a changing environment

• 3 years of relevant experience in the implementation, administration, and maintenance of workstations, servers, and network infrastructure, including end-user and project management. • Good analytical and problem-solving skills; results-oriented, intuitive, and with a high sense of responsibility to achieve results in a timely manner; ability to write technical documentation. • Demonstrated ability to effectively use project management methodologies. • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development. • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel. • Solid overall computer literacy, including proficiency in various Microsoft Office applications (Excel, Word, among others), email, and internet; familiarity with database management and office technology equipment. • Self-motivated; ability to work with minimum supervision and meet tight deadlines. • Sound security awareness. • Affinity with or interest in fixed asset management volunteerism as a mechanism for durable development and the UN system.

Essential: At least 3 years of progressive experience in the administration of information technology (IT) and telecommunications infrastructures, including responsibility for managing local networks and helpdesk/user support systems.

Desirable: Experience working with the World Health Organization (WHO), other United Nations (UN) agencies, or similar organizations will be an advantage.

The Republic of Kenya is a country in East Africa, located along the eastern coast of the continent. It borders Ethiopia to the north, Somalia to the east, South Sudan to the northwest, Uganda to the west, and Tanzania to the south, with the Indian Ocean along its southeastern coast. Its capital and largest city is Nairobi. Kenya is known for its diverse landscapes, including coastal areas, savannahs, highlands, forests, and the Great Rift Valley. The country has a diverse population and rich cultural heritage, with English and Kiswahili as its official languages. Kenya is a major regional hub for trade, finance, diplomacy, humanitarian activities, and international organizations.

Nairobi hosts the headquarters of the United Nations Environment Programme (UNEP) and UN-Habitat, as well as numerous other international organizations and diplomatic missions. Nairobi offers good access to accommodation, healthcare, transportation, telecommunications, banking, and other essential services. Living conditions are generally suitable for national and international staff. However, normal urban considerations, including traffic congestion, security, and the cost of living, should be taken into account.

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Added 6 days ago - Updated 2 days ago - Source: unv.org