Information Technology Assistant

Volunteering IT & Telecom

Overview

Provide operational IT support and software management.

You have:

• 2 years of experience in supporting IT systems for the private sector and/or mid-sized civil society organization.
• Professional certifications such as Network +, CCNA, or Microsoft Certified Associate would be an advantage.
• Strong oral and written communication skills; including drafting, formulation, and reporting skills.
• Familiarity with network monitoring tools such as Wireshark and Meraki Dashboard.
• Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.), SharePoint, Power Apps, Power Bi, statistical analysis software, and email/internet.
• Ability to work effectively in a multicultural team of international and national personnel.
• Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines.

Contract

This is a UNV National Youth contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Youth contracts.

Our corporate context defines the work of UNDP Barbados and the Eastern Caribbean as a component of UN’s global development network, which advocates for change and connects countries to knowledge, experience and resources to help people build a better life. Within our multi-country context, our aim is to create an enabling environment where our national governments have the capacities for inclusive and sustainable human development; meet their regional commitments, and internationally agreed goals including the Sustainable Development Goals (SDGs). To accomplish this, UNDP works in partnership with Governments of Barbados and the Eastern Caribbean, civil society, community based organizations, the private sector, academia, regional institutions and international development partners.

UNDP in Barbados and the Eastern Caribbean supports the strengthening of sustainable human development, climate resilience and inclusive governance. UNDP’s work in climate change and disaster risk resilience helps countries alleviate the effects of natural disasters and built back better and stronger after crises. Energy and environment are essential for sustainable development. The poor are disproportionally affected by environmental degradation and lack of access to clean energy services. Global issues as climate change, loss of biodiversity and ozone layer depletion cannot be addressed by countries acting alone. UNDP acts locally and globally to achieve development results.

Within each of UNDP’s programming areas, the UNDP team relies on the IT team for operational IT services and to cover the increased needs of the mission to maintain the ICT infrastructure. The position would handle administrative and operational matters related to Information and Communications Technology and provide operational support for system applications, analysing and implementing system changes/upgrades.

Within the delegated authority and under the supervision of UNDP’s ICT Analyst, or his/her designated mandated representative(s), the IT Assistant will:

1. Act as a focal point for receipt and processing of user requests.
2. Provide basic technical support for relevant hardware and software applications in assigned areas.
3. Install application systems software and hardware according to specifications.
4. Provide basic support in the planning, specification, design, development, implementation and maintenance of customized application software systems.
5. Provide maintenance and technical support towards the development and upkeep of internally built Microsoft Power Apps, Power Bi Dashboards SharePoint Online repositories and other web-based solutions.
6. Work with senior IT staff on the definition and specification of requirements; build, test, and modify prototype application software based on detailed instructions; install and maintain software systems.
7. Support senior staff in the creation and maintenance of application software; assist in preparing technical and user documentation, as well as in the production of training materials.
8. Provides support on software development matters, including security, data integrity and recovery; assist with needs assessment for new systems (including modifications to existing systems); performs ongoing reviews with users and developers and responds to requirements; requests, implements, provides operational support and maintain various applications.
9. Maintain regular contact with users and technical staff in user offices and provide support as required.
10. Research new technologies as requested; keep abreast of developments in the field; assist in testing and evaluating new products and technologies.

• Any other related tasks as may be required or assigned by the supervisor.

• Professionalism: to show pride in their daily work and persistence when faced with difficult problems or challenges. ability to liaise and coordinate with a range of different actors, especially in senior positions; where appropriate, high degree of autonomy, personal initiative and ability to take ownership; resourcefulness and willingness to accept responsibilities and ability to work independently; ability to manage information objectively, accurately and confidentially; responsive and client-oriented; • Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; excellent interpersonal skills; ability to work in a multi-cultural, multi-ethnic, mixed-gender environment with sensitivity and respect for diversity; sensitivity and adaptability to culture, gender, religion, nationality and age; ability to achieve common goals and provide guidance or training to colleagues; • Commitment to continuous learning and technological awareness: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment; Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology. • Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards the RCO’s mission and vision, as well as to the UN Core Values.

• Professional certifications such as Network +, CCNA, or Microsoft Certified Associate would be an advantage. • 2 years of experience in supporting IT systems for the private sector and/or mid-sized civil society organization. • Strong oral and written communication skills; including drafting, formulation, reporting skills; • Accuracy and professionalism; • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, and authorities at different levels; • Familiarity with network monitoring tools such as Wireshark and Meraki Dashboard • Ability to work and adapt professionally and effectively in a fast-paced environment; ability to work effectively in a multicultural team of international and national personnel; • Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.), SharePoint, Power Apps, Power Bi, statistical analysis software and email/internet; familiarity with database management; and office technology equipment; • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines; • Sound security awareness; • Have affinity with or interest in volunteerism as a mechanism for durable development, and the UN System.

Barbados is an island country in the Lesser Antilles of the West Indies, in the Caribbean region of North America, and is the most easterly of the Caribbean Islands. It has a population of 267,800 and lies on the boundary of the South American and the Caribbean Plates. Its capital and largest city is Bridgetown. On 30 November 1966, Barbados gained independence and on 30 November 2021, transitioned to a Republic within the Commonwealth.

Conditions of the Contract:

The contract lasts for the period indicated above with the possibility of extensions subject to the availability of funding, operational necessity, and satisfactory performance.

Specific UN Volunteer entitlements, including insurance coverage, Volunteer Living Allowance (VLA), among others, are available at https://app.unv.org/calculator.

The complete UN Volunteer Conditions of Service is available at https://explore.unv.org/cos

Inclusivity statement United Nations Volunteers is an equal opportunity programme that welcomes applications from qualified professionals. We are committed to achieving diversity in terms of gender, care protected characteristics. As part of their adherence to the values of UNV, all UN Volunteers commit themselves to combat any form of discrimination, and to promoting respect for human rights and individual dignity, without distinction of a person’s race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

Note on Covid-19 vaccination requirements Selected candidates for certain occupational groups may be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid-19) in line with the applicable host entity policy

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Potential interview questions

Added 2 years ago - Updated 1 year ago - Source: unv.org