Information Technology Assistant

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education.

Salary

The salary for this job should be more than 1,939 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Org. Setting and Reporting

The mandate of the United Nations Economic and Social Commission for Asia and the Pacific (ESCAP) is to promote sustainable and inclusive development and regional connectivity in the Asian and Pacific region. ESCAP’s role as a regional development arm of the United Nations Secretariat is to support its membership with policy-oriented research and analysis, normative support and technical assistance and capacity building, to respond to the development priorities and changing needs of the Asian and Pacific region.

This position is located in the Information Management, Communications and Technology Section (IMCTS), within the Division of Administration (DA) of the United Nations Economic and Social Commission for Asia and the Pacific (ESCAP), Bangkok, Thailand. IMCTS provides ICT services to ESCAP and other agencies in the United Nations compound in Bangkok, Sub-regional Offices, and Regional Institutes in Asia and the Pacific, including technology support for the Seismic Mitigation Project. The incumbent reports to a Telecommunications Officer in the IT Service Management Unit.

Responsibilities

Under the direct supervision of the Telecommunications Officers Information Systems Officer, and overall supervision of the Chief of IT Service Management (ITSM) Unit and the SMP Programme Manager, the incumbent is required to perform the following functions:

• Participates in the planning, design, testing and implementation of new network infrastructure systems. Including routers, switches, Wi-Fi, Firewall and cloud network infrastructure • Monitors and troubleshoots network issues, and work with vendors and other IMCTS units to resolve issues. • Works with the Seismic Mitigation Project (SMP), Project Management Office to review the technology requirements of the refurbished Secretariat Building and ensure the design of the ICT infrastructure is future-proof and resource-efficient. • Reviews the ICT infrastructure designs presented by the principal consultancy firm to make sure that the ICT plans are aligned with OICT standards and policies. • Tests the ICT infrastructure and its performance in the swing space, take necessary actions, change/alter requirements, reflect plan and budget for the actual implementation. • Ensure that all procurement plans are completed in time, inspect all materials to ensure that the ICT requirements set out during the design and pilot phase are fully implemented in the development phase. • Manages and supervises the LAN cabling works in the Secretariat Building. • Procures and supervises the installation of ICT equipment for the swing space. • Works closely with the ICT focal points of Substantive Divisions and tenants for the smooth movement of staff to the swing space and back. • Oversees the ICT infrastructure installation process in the Secretariat Building, draw attention to faults and deficiencies, and ensure that the guidelines set out in the configuration documents and check lists are followed up. • Supervises and coordinates the ICT infrastructure installation after the contractor has completed the rectification work. • Supervises and manages the ICT deliverables to ensure uninterrupted staff movement between the swing space and construction floors. • Prepares technical and user documentation for deployed ICT infrastructure, as well as training materials and conducts technical presentations. • Drafts correspondence and communications, including work plan revisions and other related issues, as well as prepares unit contributions for a variety of periodic reports. • Serves as focal point for coordination, monitoring, reporting and managing of ICT inventory management and IT Support knowledge base. • Keeps abreast of developments in the field; performs benchmarking and proposes new acquisitions. • Provides guidance and training to new/junior staff; plans day-to-day work and supervises other staff as required. • Performs other related duties as required.

Competencies

• PROFESSIONALISM: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services and user support. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

• COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

• PLANNING& ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Education

High school diploma or equivalent is required. A first-level university degree may be accepted in lieu of two years of required experience.

Job - Specific Qualification

Not available.

Work Experience

A minimum of seven years (or five years if graduated with a first-level university degree) of progressively responsible experience in in Information and Communications Technology or a related area is required.

Experience working with international organizations is desirable.

Experience in project management of deploying ICT solution in medium or large enterprise environment is desirable.

Experience in designing, installing, and troubleshooting structured LAN cabling system is desirable.

Experience in network design and support of Cisco router, switch and Wi-Fi devices is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Working knowledge of Thai is desirable. Knowledge of another official United Nations language is an advantage.

Assessment

Qualified applicants may be evaluated through a competency-based interview and/or other assessment methods.

Special Notice

This is a temporary position and will initially be available through 31 December 2024. If selected, an internal candidate will be on temporary assignment to the post; an external candidate will initially be offered a temporary appointment. Any extension of appointment is subject to satisfactory performance and continued availability of the post.

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment.

Applicants for GS and related positions may apply and be considered for locally recruited positions no matter where they are currently located (including the current serving staff members at other duty stations), provided they are locally available upon appointment. They must be authorized to work in the country regardless of where they live at the time of applying for the job opening .

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process.

By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions.

Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.