Information Technology Assistant

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education. More about G-6 contracts.

Org. Setting and Reporting This position is located in the Core Operations Unit (COU), Information Technology Service (ITS), Division for Management (DM), United Nations Office at Vienna /United Nations Office on Drugs and Crime (UNOV/UNODC), in Vienna, Austria. The Information Technology Assistant will work under the direct supervision of Senior Information Technology Assistant (Team Leader) and overall supervision of the Information Systems Officer (Service Delivery and Conference ICT Coordination).

For more information on UNOV-UNODC, please visit the following websites: www.unov.org and www.unodc.org .

Responsibilities Within assigned authority, the Information Technology Assistant will perform effective information technology support with regards to the provision of Servers Infrastructure, virtualization, directory, file systems, operating systems, cloud hosting, backup, hardware, remote services to UNOV, UNODC and other Vienna-based organizations obtaining services from UNOV. The Information Technology Assistant will be responsible for the following duties:

Desktop Administration and Configuration - Monitor all personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly. - Perform software distribution updates, scripting, testing and support. - Perform research into new versions of centrally supported software and perform beta testing, production rollout and postproduction support. - Perform 2nd level desktop troubleshooting in conjunction with the Help Desk. - Provide technical advice to clients when necessary. - Provide guidance and training to new/junior staff. - Prepare, maintains, and update files (electronic and paper) and internal databases. - Assist with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. - Draft documentation and reports.

Server Operations and Administration - Install, configure, test and deploy server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Unix, Linux, Lotus Notes, Citrix, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software. - Perform administration, operation, technical support, and monitoring of server systems. - Undertake troubleshooting of server systems. If the problem persists, escalate to higher level in accordance with procedures. - Liaise with other groups of ITSD and the user Departments for maintaining the efficient and reliable operations of server systems. - Perform 24x7 operations of assigned systems. - Assist in identifying the need for new systems or re-engineering of the existing systems. - Respond to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards. - Implement backups of servers following standard backup procedures. - Collect various statistics on the performance and reliability of server systems and produces pertinent reports. - Maintain the documentation of server systems, pertinent to operations and system administration. - Prepare, maintain, and update files (electronic and paper) and internal databases. - Draft documentation and reports. - Maintain clouding systems (Azure & AWS) for UNOV/UNODC, SharePoint Online, Teams, OneDrive, virtual hosting in the cloud, subscriptions administration and implementation.

Service Installation and Support - Receive and logs problem calls or service requests in the automated tracking system with minimum delay. - Attempt to resolve as many problems calls or service requests on initial contact. - Perform tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc. - Diagnose and resolve any hardware, software, or connectivity problem with minimum delay. - Provide basic training to end-users on the use of standard systems and applications. - Draft end-user and/or technical documentation. - Log all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, status, etc. - Act as problem escalation point for technical staff at lower levels. - Escalate problems/tasks to the appropriate parties in accordance with established procedure. - Detect problem patterns and recommends solutions. - Keep abreast of developments in technology both in the UN and in the industry in general.

Procurement and Logistics - Receive, unpack, and inspect all incoming assets. - Enter assets and asset transactions into the automated inventory management system in accordance with established procedure. - Obey and enforce all security procedures. - Troubleshoot, clean, and repair/rebuild equipment. - Perform more complex hardware and software configuration tasks such as creating standard images. - Sort, compile, and store equipment in accordance with work orders and/or equipment condition. - Prepare and release equipment for service requests. - Liaise with other areas of ITSD, focal points, and staff of the Permanent Missions. - Monitor inventory levels and initiate procurement when low thresholds are reached. - Keep abreast of developments in technology in the UN and in the industry in general. - Recommend acquisition of hardware, software, devices, tools, etc. to facilitate work.

Service Coordination - Receive and log service requests in the automated request management system. - Create and assign work orders in accordance with established procedure. - Distribute work assignments and monitor progress. - Liaise with other areas of ITSD to facilitate completion of service requests. - Provide advice to clients regarding ITSD standards and workflow processes. - Perform quality assurance procedures to ensure client satisfaction. - Address escalated problems and monitor to resolution. - Detect problem patterns and recommend solutions. - Keep abreast of latest ITSD standards and technology. - Perform other work-related duties as assigned.

Competencies - Professionalism: Has knowledge of information technology and applications, including computer system networks. Has good technical skills, ability to conduct network maintenance, provide server services and user support. Has ability to perform analysis, modeling, and interpretation of data in support of decision-making. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. - Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. - Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Education High school diploma or equivalent. A recognized first-level university degree (Bachelor’s degree or equivalent) may be accepted in lieu of two years of required work experience

Job - Specific Qualification Passing the Global General Service Test (GGST) is a prerequisite, i.e. is required, for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. The GGST is a proctored entry-level examination at the duty station. Any travel expenses incurred in order to take the examination are the responsibility of the candidate and will not be reimbursed by the Organization. Having passed the Administrative Support Assessment Test [in English] at the United Nations headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International criminal tribunal for Rwanda or International Criminal Tribunal for the former Yugoslavia may be accepted in lieu of the GGST.

Work Experience A minimum of seven years (or 5 years in combination with a first-level university degree (Bachelor degree or equivalent)) of experience in Citrix, Microsoft environment, Linux, Dell-EMC, HP, Quantum, backup systems, Cloud hosting, VMware and other information technology areas is required.

Solid working experience of the Windows XP including Windows 7, Windows 10, Windows 11 and Windows Server 2008, 2012, 2019, 2022, Linux is required

Experience and demonstrated technical proficiency in Microsoft System Center Configuration Manager (SCCM) and experience in managing medium to large environments is required.

Azure Clouding environment experience, working with subscriptions and virtual implementations at same time, experience working with O365 suite, Team, SharePoint Online, PowerApps is required.

Work experience with standard client/server, networking and internet fundamentals is required.

ITIL training is desirable

Languages English and French are the working languages of the United Nations Secretariat. For this position, fluency in English is required. Knowledge of another official United Nations language is an advantage.

Assessment Evaluation of qualified candidates may include a technical test and a competency-based interview.

Special Notice This position is temporarily available until 29 September 2023. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment.

While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment.

Education qualification exceeding the specified requirement of this job opening including university degrees and certificates shall not give rise to additional entitlements or benefits, or facilitate a move to the Professional category. The movement of staff members from the General Service and related categories to the Professional category in the United Nations Secretariat is exclusively allowed through the Young Professionals Programme competitive examinations. Only a few staff members pass the competitive examinations. Passing the competitive examinations does not guarantee movement to the Professional category. For further information, please visit https://careers.un.org/lbw/home.aspx?viewtype=GP

United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.