Information Technology Assistant

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education. More about G-5 contracts.

Org. Setting and Reporting This position is located in the End-User Computing Team, Operations Section, Regional Service Management Service (RSMS), Operations Support Division (OSD) within the Office of Information and Communications Technology (OICT). The incumbent reports to the Information Systems Officer.

The End-User Computing Team is responsible for designing and supporting end-user computing and telecommunicating services. The Team supports and manages Microsoft Endpoint Manager, which helps manage a large group of computers running various operating systems. The Microsoft Endpoint Manager provides remote access, security patches updates and software deployment and inventory.

Responsibilities Within limits of delegated authority, the Information Technology Assistant will be responsible for the following duties:

Desktop Administration and Configuration - Assists in monitoring personal computers running the United Nations (UN) software delivery system to ensure that software distributions are being delivered correctly. - Assist in performing software distribution updates, scripting, testing and support. - Performs research into new versions of centrally supported software and performs beta testing, production rollout and post-production support. - Creates one custom Windows OS image for the new models at manufacturing and ensure that it can support the existing models. - Performs 2nd-level desktop troubleshooting in conjunction with the Help Desk. - Maintains and updates files (electronic and paper) and internal databases. - Performs other related duties as required.

Server Operations and Administration - Assists in routine installation, configuration, testing and deployment of server hardware and software, including Local Area Network (LAN), Operating Systems, Unix, Linux, Citrix, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software. - Assists in routine administration, operation, technical support, and monitoring of server systems. - Undertakes routine troubleshooting of server systems. If the problem persists, escalates to higher level in accordance with procedures. - Performs routine 24x7 operations of assigned systems. - Assists in responding to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards. - Implements backups of servers following standard backup procedures. - Collects various statistics on the performance and reliability of server systems and produce pertinent reports. - Maintains the documentation of server systems, pertinent to operations and system administration. - Performs other related duties as required.

Service Installation and Support - Receives and logs problem calls or service requests in the automated tracking system with minimum delay. - Attempts to resolve as many problem calls or service requests on initial contact. - Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc. - Diagnoses and resolves any hardware, software, or connectivity problems with minimum delay. - Provides basic training to end-users on the use of standard systems. - Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc. - Escalates problems to the appropriate parties in accordance with established procedures. - Detects problem patterns and recommend solutions. - Keeps abreast of developments in technology both in the UN and in the industry in general. - Performs other related duties as required.

Procurement and Logistics - Receives, unpacks, and inspects all incoming assets. - Enters assets and asset transactions into the automated inventory management system in accordance with established procedure. - Obeys and enforces all security procedures. - For stock purchases under $1000, solicits multiple bids from various vendors. - Troubleshoots, cleans, and repairs/rebuilds equipment. - Performs hardware and software configuration in accordance with established procedure. - Sorts, compiles, and stores equipment in accordance with work orders and/or equipment condition. - Monitors inventory levels and alert supervisor when low thresholds are reached. - Keeps abreast of developments in technology in the UN and in the industry in general. - Recommends acquisition of hardware, software, devices, tools, etc. to facilitate work. - Performs other duties as required.

Service Coordination - Receives and logs service requests in the automated request management system. - Creates and assigns work orders in accordance with established procedures. - Liaises with other areas of OICT to facilitate completion of service requests. - Provides advice to clients regarding OICT standards and workflow processes. - Performs quality assurance procedures to ensure client satisfaction. - Escalates problems encountered to the supervisor. - Performs filing and record-keeping tasks for the unit. - Keeps abreast of latest OICT standards and technology. - Performs other duties as required.

Competencies - PROFESSIONALISM: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services and user support. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

• CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

• TECHNOLOGICAL AWARENESS: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

  Education High school diploma or equivalent is required.

CompTIA A+ certification is desirable.

CompTIA Network+ certification is desirable.

Work Experience A minimum of five (5) years of experience in information technology or related area is required. A minimum of two (2) years’ experience with Microsoft Endpoint Manager administration, configuration, monitoring and reporting is desirable.

Languages English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of another official United Nations language is desirable.

Assessment Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.

Special Notice This position is financed by the regular budget. The appointment, or assignment, and renewal thereof are subject to the availability of the post or funds, budgetary approval, or extension of the mandate.

Appointment or assignment against this position is for an initial period of one year.

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application.Staff members who were granted a fixed-term, continuing or permanent appointment as a result of having passed a predecessor test recognized by the Office of Human Resources Management, and who have continuously held such appointments, are not required to take the new test.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.