Information Systems Technician II

Contract

This is a G-7 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 7 years of experience, depending on education.

Salary

The salary for this job should be more than 3,547 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

OBJECTIVE OF THE OFFICE/DEPARTMENT

This is a requisition for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)

PAHO Country Offices are responsible for ensuring that the Pan American Health Organization / World Health Organization (PAHO/WHO) country program of technical cooperation and its country presence provides adequate support to the national health development process and, at the same time, enables the country/ies to shape the subregional, regional and global health agendas. The PAHO/WHO Country Office is the basic organizational unit for technical cooperation within the country/ies, drawing on PAHO/WHO resources from all levels and all parts of the Organization.

DESCRIPTION OF DUTIES

Under the general supervision of the Director, Information Technology Services (ITS), and the direct supervision of the Administrator, PANAFTOSA, the incumbent is responsible for, but not necessarily limited to, the following assigned duties:

a) Plan, develop, implement and manage information systems, in accordance with the Organization’s rules, regulations, policies, standards, procedures and practices for information systems and telecommunications operations;

b) Provide Tier 1 IT support and ensure that the Office’s day-to-day infrastructure and telecommunications operations are efficiently and effectively managed to guarantee a consistent level of customer service;

c) Lead projects for the expansion of information systems (IT) services in the Office; prepare technical reports of prospective projects including performing technical cost-benefit analyses in order to propose the best solution to meet the requirements;

d) Implement, disseminate and enforce the methodology of Systems Development and Organizational Management in accordance with PAHO IT Enterprise Architecture Principles; identify projects and conduct feasibility studies of IT to support compliance with the organization's strategic management systems;

e) Conduct analyses of organizational processes and needs and propose viable information systems solutions;

f) Coordinate, supervise and verify the optimal performance of the Internet links of the Office. Monitor compliance with Service Level Agreements (SLAs) offered by Internet Services Providers (ISPs). Ensure that the Internet Service Provider provides the contracted bandwidth, evaluate utilization and recommend required improvements according to the Office needs and following the criteria established by the Department of Information Technology (ITS).

g) Support the implementation of the PAHO Management Information System (PMIS) and provide on-going support on an as-needed basis;

h) Provide technical support on development and implementation of virtual collaboration, and Information Systems, for technical and administrative areas using the latest information and communication technologies, such as web, intranet, distant learning, social media, and social networking platforms;

i) Develop and implement business continuity plans for IT, ensure risk mitigation for all IT projects and services; ensure that all servers connected to the network are located in one secure location and are under the appropriate internal controls, including the organization and storage of network documentation, systems, projects and resources;

j) Ensure a backup plan for all data and information that meets the minimum backup requirements as established by policy for Representations and Centers and in accordance with the Organization’s standards;

k) Ensure that both hardware and software are properly configured for current and new network equipment such as network cables, switches, hubs, routers, access points, servers, printers, desktop PCs etc.;

l) Manage the implementation, maintenance and enhancement of all IT security measures as per Information Technology Services (ITS) and Information Security Officer requirements and recommendations;

m) Manage corporate IT equipment (servers, computers, UPS, network equipment, mobile devices, etc.) and essential software management tools in coordination with the Information Technology Department (ITS) of the Headquarters Office in Washington, DC;

n) Ensure the implementation of IT systems or network expansion, as per strategic expansion/development plans led by ITS, ensure that the device configuration complies with the standards established by ITS;

o) Manage the licenses being used at the Office, ensuring that all software being used on the Organization’s computers is supported by a current license held by ITS or locally by the Center;

p) Maintain the inventory of all equipment and software, update the devices as per ITS guidance; install and configure new equipment under the direction of the ITS department;

q) Monitor and perform initial assessment and maintenance of the office local wired and wireless network, telephony and VoIP system, in compliance with Organizational standards and coordination with the ITS department;

r) Establish, disseminate and enforce systems development methodologies and assume the Project Manager role for all Information and Communication Technology (ICT) projects in the Center; ensure that requirements and/or terms of reference for each project are clearly defined and delivered on, risks are identified and mitigated and request for proposal (RFP) processes and procedures are carried out in accordance with the Organization’s Procurement Rules and Procedures;

s) Conduct analysis of organizational processes and suggest changes supported by IT; drive process improvements as applicable;

t) Provide proper access to the Organization's resources according to the established access and security guidelines;

u) Provide support and monitoring solutions for problems in legacy systems, telephone systems, printers stations, scanners, and network & communications equipment, projection equipment and video conferencing;

v) Perform other related duties, as assigned.

REQUIRED QUALIFICATIONS

Education****:

Essential: Certificate of completion of high school. Formal training in information systems and/or networking.

In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO, only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. PAHO will also use the databases of the Council for Higher Education Accreditation http://www.chea.org/ and College Navigator, found on the website of the National Centre for Educational Statistics, https://nces.ed.gov/collegenavigator to support the validation process.

Experience****:

Essential: Seven years of experience in the application of information processing techniques with a focus on business process analysis and project management, or five years of experience in implementation and management of information systems and networking functions, and one year of college or university level courses towards a declared major/minor in the area of computer science/information systems or related field, or three years of experience in implementation and management of information systems and networking functions, and two years of college or university level courses towards a declared major/minor in the area of computer science/information systems or related field.

SKILLS****:

PAHO Competencies:

Overall attitude at work****: Maintains integrity and takes a clear ethical approach and stance; demonstrates commitment to the Organization’s mandate and promotes the values of the Organization in daily work and behavior; is accountable for work carried out in line with own role and responsibilities; is respectful towards, and trusted by, colleagues and counterparts.

Teamwork****: Collaborate and cooperate with other/Deal effectively with conflict - Creates team spirit; promotes collaboration and open communication in the team; proactively supports others; welcomes team responsibilities and drives team results; promotes knowledge sharing in the team. Proactively identifies conflicts and facilitates their resolution in a respectful manner; tactfully resolves conflicts between or with others and takes action to reduce any possible tension; effectively builds a rapport with individuals and teams, establishing good personal and professional relationships, as well as minimizing risk of potential conflict.

Respecting and promoting individual and cultural differences****: Relate well to diversity in others and capitalize on such diversity - Treats all people with dignity and respect. Relates well to people with different cultures, gender, orientations, backgrounds and/or positions; examines own behavior to avoid stereotypical responses; considers issues from the perspective of others and values their diversity.

Communication****: Express oneself clearly when speaking/Listen/Write effectively/Share knowledge - Foresees communication needs of audience and targets message accordingly. Facilitates open communication; encourages others to share their views openly and takes time to understand and consider their views. Writes down ideas in a clear, structured, logical and credible way; drafts and supports the development of guidelines, policies and procedures. Shares relevant information openly and ensures that the shared information is understood; considers knowledge sharing as a constructive working method and demonstrates awareness of the Organization.

Knowing and Managing Yourself****: Remain productive/Continuously learn - Remains objective and focused even in a “changing and moving” environment; continues to display positive behavior when facing some constraints; keeps challenges in perspective. Seeks all relevant information for decision making from a wide range of sources; quickly learns new competencies and skills that expand role capability; shows rapid understanding of new and/or complex information relevant to job.

Producing results****: Work efficiently and independently/ Deliver quality results/Take responsibility - Prioritizes work, monitors own progress against objectives and adapts plans as required; communicates adjustments as necessary.

Acts proactively and stimulates action as needed; handles problems effectively and constructively. Produces high-quality results and workable solutions that meet clients’ needs. Works independently to produce new results and sets own time lines effectively and efficiently. Demonstrates positive attitude in working on new projects and initiatives. Demonstrates accountability for own success, as well as for errors; learns from experience.

Technical Expertise:

• ITC Project Management: Expertise in coordinating and managing IT projects, from planning and resource allocation to execution and monitoring, ensuring projects are delivered on time and within scope.
• Support, Hardware and Software Troubleshooting: Proficient in diagnosing and resolving hardware and software issues, following troubleshooting techniques to ensure efficient system functionality. Capable of providing technical assistance to end users, effectively resolving technical challenges.
• Hybrid Environment Integration and Virtualization: Expertise in administering and monitoring hybrid ITC environments that seamlessly combine on-premises infrastructure with cloud services, including systems' installation, configuration, and ongoing maintenance.
• Information Security and Resiliency: Knowledgeable about implementing security measures and best practices to reduce exposure and risks, including network security, data encryption, patching and vulnerability management. Experienced in developing and implementing backup strategies, as well as formulating and testing disaster recovery plans to ensure data integrity and business continuity.
• Practical knowledge of specialized technical PC and LAN systems; excellent knowledge of procedures for complex installation and maintenance of hardware and software, network configuration and Cisco telephony and collaboration systems.
• Thorough knowledge of concepts, techniques, and methods of configuring, implementing, and maintaining local and wide area data and voice networks, connectivity and interoperability.
• Knowledge of Microsoft Office systems and methods of configuring and maintaining Office and ADS systems;
• Skill in managing software tool based on ITIL, control and monitoring of network services and technical support demands, infrastructure management, knowledge base and electronic control of assets;
• Strong communication skills including ability to explain IT technical concepts to non-IT personnel;
• Ability to work harmoniously as a team member in a multidisciplinary and international environment.

Languages:

Very good knowledge of Portuguese and a working knowledge of English.

IT Skills:

Demonstrated ability to effectively use a computer and utilize software such as Windows, Microsoft Office Word, Excel, PowerPoint, SharePoint Outlook, and Active Directory. Thorough knowledge of Windows operating systems, Internet Information Services, Web Services. Knowledge of Collaboration technologies (Web, Video, Audio) and Telephony systems, particularly VoIP base. Knowledge of Enterprise Resource Planning (ERP) systems.

REMUNERATION

Annual Salary****: (Net of taxes)

R $202,963.00

ADDITIONAL INFORMATION (Local Recruitment)

This vacancy notice may be used to fill other similar positions at the same grade level****.

Only candidates under serious consideration will be contacted.

A written test may be used as a form of screening.

Any appointment/extension of appointment is subject to PAHO Staff Regulations, Staff Rules and e-Manual.

For information on PAHO please visit: http://www.paho.org

PAHO/WHO is an ethical organization that maintains high standards of integrity and accountability. People joining PAHO are required to maintain these standards both in their professional work and personal activities.

PAHO/WHO also promotes a work environment that is free from harassment, sexual harassment, discrimination, and other types of abusive behavior. PAHO conducts background checks and will not hire anyone who has a substantiated history of abusive conduct.

PAHO/WHO personnel interact frequently with people in the communities we serve. To protect these people, PAHO has zero tolerance for sexual exploitation and abuse. People who commit serious wrongdoing will be terminated and may also face criminal prosecution.

PAHO/WHO is committed to workforce diversity. PAHO/WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

PAHO offers an attractive compensation package including an annual net salary (subject to mandatory deductions for pension contributions and health insurance). Other benefits include: 30 days annual leave, dependency benefits, pension plan, and health insurance scheme.

All applicants are required to complete an on-line profile to be considered for this post.

Administrative/support positions in Brazil are open to Rio de Janeiro metropolitan area residents only. Candidates must be Brazil citizens or be a permanent legal resident in the country.

Candidates will be contacted only if they are under serious consideration. A written test and/or interview will be held for this post. The post description is the official document for organizational purposes.