Information Systems Officer

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

• As an active UNITAD team member, efficient, timely, responsive, client-friendly, and high-quality support rendered to UNITAD and its beneficiaries in the accomplishment of her/his functions, including: • The development of capacity through coaching, mentoring and formal on-the-job training, when working with (including supervising) national staff or (non-) governmental counterparts, including Implementing Partners (IPs). • Age, Gender and Diversity (AGD) perspective is systematically applied, integrated, and documented in all activities throughout the assignment. • A final statement of achievements towards volunteerism for peace and development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in and capacities developed.

Within the delegated authority and under the supervision of Head of Information Systems Unit or his/her designated mandated representative(s), the UN Volunteer will undertake the following tasks: • Provide expertise and participate in the configuration and deployment of IT and Communication solutions with regards to voice, video and data processing; • Support the digitization of documents and processing of data in compliance with e-discovery best practices; • Participate in the configuration, testing and integration of systems to ensure that that they operate reliably; • Create scripts (Python, ECMAScript and JavaScript) to automate workflows and enhance existing application features; • Receive and process user requests, provides technical support on relevant hardware and deployed applications; • Support the implementation of security, integrity, and backup policies; • Consult with users to gather needs and to ensure that solutions meet user or project requirements; • Prepare test scripts, test data, user guides, technical and user documentation, and conduct user acceptance testing; • Provide training and application support to end users on e-discovery tools such as Nuix, Relativity and Analyst Notebook; • Manage the provisioning of user access for local and remote users; • Keep up to date with new technology in the area of e-discovery; • Design maintenance procedures and putting them into operation; • Ensure software licensing laws are followed; and • Any other related duties as may be required.

• Professionalism • Integrity • Teamwork and respect for diversity • Commitment to continuous learning • Planning and organizing • Communication • Flexibility • Genuine commitment towards the principles of voluntary engagement

• A university degree in IT, archival science, records management, information management or related fields; • A minimum of 5 years of responsible experience in in archives management, records management, or information management; • Experience of managing physical records in a variety of media and formats, including artefacts; • Solid overall computer literacy and proficiency with MS Office applications e.g. Word, Excel; • Sound security awareness; • Excellent oral and written skills; excellent drafting, formulation, reporting skills; • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel; • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines; • Have affinity with or interest in project management, volunteerism as a mechanism for durable development, and the UN System; • Knowledge and working experience with Microsoft technologies including Active Directory (AD), PowerApps, Databases, PowerBI, programming languages and frameworks e.g., C# is required; • Knowledge of e-discovery processes and experience in working with e-discovery tools such as Nuix, Relativity, Analyst Notebook and Rampiva is desirable; • Knowledge and experience using low-code database and application development platform such as QuickBase to build forms, create reports, set up workflows and automate processes is desirable; • Working experience with scripting languages e.g. Python, JavaScript, ECMAScript, Ruby is desirable; and • Knowledge of Microsoft Azure Fundamentals is desirable.

UN personnel in Iraq operates in a volatile security environment. International personnel operating in Iraq must take online security awareness in the field training (BSAFE) prior to arrival in Iraq and undertake a mandatory Security Induction Awareness Training (SAIT) or SSAFE immediately upon arrival.

Baghdad, Iraq, is a non-family duty station which is classified as Hardship Level E by the United Nations Department of Safety and Security. UN staff members and United Nations Volunteers work and live in a secure compound. Their movements outside the compound are guided by the prevalent UN security guidelines in the duty station.

The official offices of UNITAD will be located inside the “International Zone”, which comprises all UN Offices operating out of Baghdad.

Stringent security measures are in place throughout the country, and UN Volunteers, as other UN staff, are quite limited in all duty stations in Iraq when it comes to movement. Where travel to Baghdad is required movement within the “International Zone”, is done using armoured vehicles. Currently there are UN flights (UNAMI) covering Iraq and Kuwait. There are many international flights to Erbil, Baghdad and Basrah.

The Rest and Recuperation (R&R) cycle in Baghdad is 4 weeks, with the designated place of R&R being Amman, Jordan. The dominant currency in use in Iraq is USD. The Iraq Dinar is used with an exchange rate of approximately USD 1 = 1,250 Iraqi dinars.

The market is mostly cash-based; both USD and Iraqi Dinar are widely accepted. Payments by credit cards are accepted in a limited number of shops. Inside the UN Compound, there are a number of restaurants and 1 mini market to serve the staff. UN personnel need to be culturally sensitive and adjust to the culture of the country.

Iraq is a unique country that provides for an interesting and enriching environment, but also requires a mature level of cultural awareness, as well as more stamina and commitment than elsewhere to make life comfortable and affordable. Therefore, flexibility and the ability and willingness to live and work in harsh and potentially hazardous conditions, involving physical hardship and little comfort, are essential.