INFORMATION SYSTEMS OFFICER

Contract

This is a P-3 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be between 105,628 USD and 138,312 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Org. Setting and Reporting The mandate of the United Nations Economic and Social Commission for Asia and the Pacific (ESCAP) is to promote sustainable and inclusive development and regional connectivity in the Asian and Pacific region. ESCAP’s role as a regional development arm of the United Nations Secretariat is to support its membership with policy oriented research and analysis, normative support and technical assistance and capacity building, to respond to the development priorities and changing needs of the Asian and Pacific region.

The Conference Management Unit (CMU) manages and operates the United Nations Conference Centre (UNCC) in Bangkok, Thailand. CMU provides full conference services for official UN meetings and events hosted by external clients. It also actively promotes the use of the UNCC to other UN Agencies and related bodies, which are provided with conference rooms, equipment and services including audio-visual and technical support, exhibition space and logistics support, catering, as well as office equipment and video-telecommunication facilities.

This position is located in the Conference Management Unit, Commercial and General Services Section, in the Division of Administration. The incumbent reports to the Chief of the Conference Management Unit.

Responsibilities Under the direct supervision of the Chief of the Conference Management Unit, and overall supervision of the Chief of Commercial and General Services Section. The incumbent is required to perform the following functions:

• Manages projects involving feasibility studies, data analysis, systems analysis, design, development and implementation of new, moderately complex systems, and/or participates as a member of a development team with responsibility for major components of the more complex systems.
• Develops detailed system and other functional specifications and user documentation for conference systems including integration of conference management and simultaneous interpretation system with meeting platforms such as Zoom and MS Teams, to support virtual/hybrid meetings with/without remote simultaneous interpretation.
• Provides specialized advice to users, analyzing users’ requirements and translating these into new applications; determines application systems integration and linkage issues.
• Manages and oversees different conference technology projects for the operations and enhancement of the UNCC, in close collaboration with the Information Management, Communications and Technology Section (IMCTS), and the Facilities Management Unit (FMU).
• Provides advice on the management, design, engineering, installation, operation, documentation and maintenance of the UNCC conference facilities, systems and equipment necessary for Conference Rooms’ audio-visual and conference management systems.
• Provides technical support for the development of specifications, modifications and installation of systems and equipment required for broadcasting, conference control, digital signage, closed captioning, media recording, retention and distribution of all media to and from all internal and external clients.
• Organizes and performs unit and integrated testing, designing and utilizing test bases; assists users in acceptance testing.
• Develops training materials, operating and user manuals; trains staff in assigned systems.
• Develops innovative process automation solutions to enhance efficiency and effectiveness of the Unit and ensures appropriate planning and training of those responsible.
• Researches, analyzes and evaluates new technologies and makes recommendations for their deployment.
• Participates in writing reports and papers on systems-related topics, system requirements, information strategy, etc.
• Facilitates communications between CMU and its clients for good client relations. Serves as coordinator in the development of Service Level Agreements (SLAs) between the client and CMU, for either specific IT services or general technology support, including any charge back mechanisms.
• Handles all aspects of contract administration including establishment of service level agreements with vendors and monitors continuous provision of quality services.
• Provides guidance to, and may supervise, new/junior staff, consultants, etc.

• Performs other related duties as required.

  Competencies Core Competencies: Professionalism: Knowledge of information technology/information management, particularly in systems analysis, database design and programming. Knowledge of document design and management, hardware and software requirements, systems facilities and execution protocols. Proficiency in project management, especially in the multi-disciplinary environment. Strong analytical and problem-solving skills, to include proficiency in the development and implementation of systems of moderate size/complexity. Ability to research, select, organize, and summarize information required for the project needs. Knowledge of interactive systems; good knowledge of organization’s information infrastructure and IT strategy as it relates to user area(s); independently maintains assigned systems and develops innovative approaches to resolve a wide range of issues/problems. Demonstrated use of initiative and ability to make appropriate linkages in work requirements and anticipate next steps. Ability to show a high level of versatility, judgement, and discretion. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Managerial Competency: Judgement/Decision-making: Identifies the key issues in a complex situation and comes to the heart of the problem quickly. Gathers relevant information before making a decision. Considers positive and negative impacts of decisions prior to making them. Takes decisions with an eye to the impact on others and on the Organization. Proposes a course of action or makes a recommendation based on all available information. Checks assumptions against facts. Determines that the actions proposed will satisfy the expressed and underlying needs for the decision. Makes tough decisions when necessary.

Education Advanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics or related field is required.

A relevant first-level university degree in the above fields in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Job - Specific Qualification PRINCE2 Practitioner certification is required.

Work Experience A minimum of five years of progressively responsible experience in planning, design, development, implementation and maintenance of Information Systems or related areas is required.

Experience in project management along with integration of broadcasting and conferencing systems is desirable.

Experience using online conferencing platforms for organizing virtual and hybrid meetings along with administrative function of the platforms is desirable.

Experience in process automation and data analysis is desirable.

Experience in managing technology enhancement or infrastructure projects is desirable.

Experience in using and working with an ERP system such as SAP is desirable.

Languages English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another UN official language is an advantage.

Assessment Qualified applicants may be evaluated through a competency-based interview and/or other assessment methods.

Special Notice This is a temporary position and will be available for four months initially. If selected, an internal candidate will be on temporary assignment to the post; an external candidate will initially be offered a temporary appointment. Any extension of appointment is subject to satisfactory performance and continued availability of the post.

Locally recruited General Service staff members applying for this post must meet the minimum requirements, including academic qualifications and years of relevant experience. Relevant experience in the General Service category at G-6 and G-7 levels may count towards experience requirements.

ESCAP is committed to promoting diversity and gender equality within the Secretariat. Women candidates are strongly encouraged to apply.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

Subject to availability of funding for the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station.

United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.