Information Systems Assistant for Server Management

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

Assignments is with family (KINSHASA)

Provides full range of technical assistance in the area of server operations and administration.

• Provide support for Enterprise IT Infrastructure comprising of Servers, Storage and Datacentre. • Design plan and setup server/storage infrastructure in coordination with application team and OEM. • Evaluate and conduct POC for various new technology / tools related to Capacity Planning/Performance monitoring and reporting. • Maintain and examine event logs, Security logs and Report system state histories pertaining to Active Directory and Access. • Windows File Server Management along with Access, Audit & storage reports. • Troubleshooting the Server Errors, compliance report generation. • Maintain Change Requests and Incident Management related to Servers and Storage. • Provide support for Enterprise IT Infrastructure comprising of Servers, Storage and Datacentre. • Propose Design architecture and build server/storage infrastructure in coordination with application team and OEM. • End-to-end administration and management of VMware based virtualization environment comprising enterprise SAN storage. • Administration and management of Hybrid Active Directory setup (On-Premises and Azure). • Monitoring & performance health check of servers/storages/virtual infrastructure, taking account of hardware utilizations. • Evaluate and conduct POC for various new technology / tools related to Capacity Planning /Performance monitoring and reporting. • Maintain and examine event logs, Security logs and Report system state histories pertaining to Active Directory and Access. • Windows File Server Management along with Access, Audit & storage reports. • Troubleshooting the Server Errors, compliance report generation. • Maintain Incident Management tickets of Server/ storage. • Troubleshooting server/storage issues, call escalation to vendors/OEM, RCA preparation and filing. • Participates in the security incident response activities; assists in the implementation, operation and maintenance of security controls; performs regular vulnerability assessments of production systems to identify weaknesses as well as to determine the need for updating systems with fixes and patches. • Performs other related duties as required.

Professionalism Communication Respect for diversity and gender Teamwork Integrity

Delivery of ICT services and provision of ICT client support or server management.

Possession of either Microsoft Certified Engineer (MSCE)/ Cisco Certified Network Associate (CCNA)/ Microsoft Certified Solutions Associate (MCSA) qualifications are desired.

Desired skills and experiences:

• Experience in Windows and Server administration, vSphere configuration, strong virtualization is desirable. • Experience in network design concepts, SAN storage architecture, Backup and Recovery solutions, Linux experience is desirable. • In depth knowledge of Microsoft and Cisco Technologies is desired

The Democratic Republic of Congo is the second largest country in Africa, and as a result is quite diverse. Living conditions therefore vary between MONUSCO duty stations, with all usual amenities present in the capital Kinshasa, but only very basic conditions in remote duty stations in the provinces, where, for instance, there may be no guarantee of public power supply nor running water. The ability to live and work in difficult and harsh conditions of developing countries is essential. Accommodation is very expensive in both Kinshasa and Lubumbashi. Supermarkets exist in the large towns (e.g. Bukavu, Kisangani), but consumer items are generally very expensive (as everything is imported). For food, local markets offer a much cheaper alternative. All MONUSCO duty stations are considered non-family duty stations, except for Kinshasa, Lubumbashi and Entebbe which are now considered family duty stations, and most are currently under UN Security Phase III (“relocation phase”: internationally-recruited staff are temporarily concentrated or relocated to specified sites/locations). In addition to insecurity related to the relatively volatile political situation as well as various conflict situations, certain places are subject to increasing street and residential crime, including in Kinshasa and Goma. Some degree of medical service is provided in all MONUSCO duty stations. Certain vaccinations are mandatory for MONUSCO personnel to enter the DRC, while others are compulsory for all other incoming persons. It is possible for incoming MONUSCO personnel, including UN Volunteers, to be asked to provide proof of some or all vaccinations, though this is unlikely. All UN Volunteers must ensure that they are up-to-date with all appropriate vaccinations, which should be clearly and properly endorsed in the International Certificate of Vaccination (“carte jaune”). Malaria is present virtually throughout the DRC, and it is therefore recommended to take prophylaxis. The unit of currency is the Congolese Franc. The US dollar is the other preferred currency. It may be impossible to exchange traveller’s checks away from the capital city. Credit cards are usually accepted in major hotels only in Kinshasa. In larger towns and cities (e.g. Kinshasa, Goma, Bukavu,), UN Volunteers are recommended to open US Dollar bank accounts, while in other places, banks may be absent (including ATMs) and VLA payments will be processed in cash. UN Volunteers have the possibility to send part of their allowances to a bank account abroad. In addition to French, there are four major spoken languages in DRC, namely Lingala, Kikongo, Tshiluba and Swahili.