Information Systems Assistant (Environment Laboratories)(G6)

Overview

Provide IT support for the IAEA Environment Laboratories in Monaco

You have:

• Completed secondary education. Specialized training in IT is an asset.
• Minimum of six years of practical relevant working experience of which at least two should be in IT administration.
• Experience in advising and training others on various aspects of computer usage.
• Excellent oral and written command of English and French. Knowledge of other official IAEA languages is an asset.
• English language test (level 2) to IAEA Standards.

Organizational Setting

The Department of Nuclear Sciences and Applications implements the IAEA's Major Programme 2, "Nuclear Techniques for Development and Environmental Protection". This Major Programme comprises individual programmes on food and agriculture, human health, water resources, environment and radiation technologies. These programmes are supported by laboratories in Seibersdorf, Monaco and Vienna. The Major Programme's objective is to enhance the capacity of Member States to meet basic human needs and to assess and manage the marine and terrestrial environments through the use of nuclear and isotopic techniques in sustainable development programmes.

The Division of IAEA Marine Environment Laboratories consists of three laboratories, which are located in Monaco. The Division supports Member States in enhancing their capacity to use nuclear and isotopic techniques to understand marine and atmospheric environmental processes and dynamics, and to identify and address environmental problems caused by radioactive and non-radioactive pollutants and climate change.

Main Purpose

Under the immediate Supervision of the Supervisor, Engineering Support, and under the general supervision of the Director of the IAEA Environment Laboratories, the Information Systems Assistant acts as a focal point for all IT related issues and provides support for the installation, maintenance, configuration, repair, and removal of items of hardware and software, as well as providing support for purchasing, development, upgrading of all IT systems and equipment for the IAEA Environment Laboratories in Monaco. The Information Systems Assistant acts as the primary administrator of the local server(s) and individual computers including laboratory computers.

Functions / Key Results Expected

• Ensure the availability, performance and security of supported services: databases, lab applications, approved hardware devices, mobile devices, web pages and network infrastructure equipment;
• Manage video conference service: by maintaining video conferences systems and providing Technical support on all video conference equipment, Train and assist staff on the use of video conferencing facilities such as Polycom, WebEx and Skype for Business;
• Manage and update the Laboratories access control system: by replacing and updating systems, providing technical support and maintenance of the system, and train Duty Station security guards on the use of the system;
• Manage and update the Duty Stations telephone system and equipment by: replacing and updating equipment, providing support to staff with telephone issues, and configure the system when required, Review the invoices and taxation reports in order to monitor the use and costs of the telephone system;
• Provide advice and technical guidance to staff on systems applications deployed, including assistance on technical issues and related user queries. This includes providing IT training needs for divisional staff, as well as organizing structured and ad hoc training to users in consultation with MTIT as and when required, including for the operating systems, MS Office products, SQL database, graphics and some other Agency applications as needed;
• Coordinate the technical information on purchasing requests, evaluation, installation, implementation, maintenance, development and upgrading of all IT facilities (hardware, software, cabling and supplies) in consultation with the central IT division

Competencies and Expertise

Core Competencies

Name Definition Communication Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions. Achieving Results Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned. Teamwork Actively contributes to achieving team results. Supports team decisions. Planning and Organizing Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.Functional Competencies

Name Definition Analytical thinking Analyses information to identify cause and effect relationships and correlations. Identifies critical elements and assesses consequences of different courses of action and proposes solutions. Client orientation Helps clients to analyse their needs. Seeks to understand service needs from the client’s perspective and ensure that the client’s standards are met. Resilience Maintains a high level of performance when facing pressure and uncertainty. Able to remain calm and self-controlled, and to respond logically and decisively in difficult situations.Required Expertise

Function Name Expertise Description Information Technology IT Hardware Installation and Maintenance Demonstrated experience in installation and configuration of low-level software such as device drivers Information Technology IT Help/Service Desk Thorough knowledge of Service Desk tools for IT Service ManagementAsset Expertise

Function Name Expertise Description Information Technology IT Security Experience in Disk Encryption (PGP and BitLocker); VPN software and Infrastructure; Public Key Infrastructure (for email encryption and user authentication) Information Technology Network Administration Experience in and understanding of troubleshooting TCP/IP network issues, OSI networking model and protocols such as SMTP, HTTP, SNMP, etc and networking services such as DHCP, DNS, and printer and file sharingQualifications, Experience and Language skills

• Completed secondary education. Specialized training in IT, for example first level university degree in computer science, is an asset
• Minimum of six years of practical relevant working experience of which at least two should be in IT administration
• Experience in advising and training others on various aspects of computer usage
• Excellent oral and written command of English and French. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.
• English language test (level 2) to IAEA Standards.

Remuneration

The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at EUR 44447 (subject to mandatory deductions for pension contributions and health insurance), 6 weeks' annual vacation, pension plan and health insurance

Appointment is subject to a satisfactory medical report. Recruitment will be on a LOCAL BASIS only. Outside applicants are required to supply to the IAEA or to authorize it to seek all information relevant to their suitability for employment by the IAEA. Testing may be part of the recruitment process. ------------------------------------------------------------------------------------------------------------------------------------------------------------- Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above. -------------------------------------------------------------------------------------------------------------------------------------------------------------

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Added 4 years ago - Updated 1 year ago - Source: iaea.org