INFORMATION SYSTEMS ASSISTANT

Contract

This is a FS-5 contract. This kind of contract is known as Field Service. It usually requires 8 years of experience, depending on education. More about FS-5 contracts and their salaries.

Org. Setting and Reporting This position is located in Bangui, within the United Nations Multidimensional Integrated Stabilization Mission in Central African Republic (MINUSCA). The Information Systems Assistant (FS5) reports directly to the Information Systems Officer.

Responsibilities Under the supervision of the Information Systems Officer and within delegated authority, the Information Systems Assistant will be responsible for the following duties:

• Assists with the planning of all major information systems projects within the Mission, monitoring the progress of the systems analysis, design, development, testing and implementation of new, moderately complex systems, and/or, participates as a member of a team with responsibility for major components of more complex systems.
• Assists with the management of the Information Systems budget, formulating and monitoring budget allocations and expenditures, verifying funding and ensuring no overrun occurs.
• Supports the development of technical specifications for the procurement of equipment and contractual services and coordinates the technical evaluation of offers and proposals received.
• Handles all aspects of contract administration including the establishment of service level agreements with vendors and chargeback policy for users.
• Assists the team with the development of strategies to implement global information systems projects originating out of DOS/OICT and the Mission.
• Assists the team with the development, implementation and monitoring of information systems standards, guidelines, and procedures.
• Assists the team with the development of detailed systems and other functional specifications and user documentation as required.
• Provides advice to users, analyzing user requirements and translating these into new applications. Determines application systems integration and linkage issues.
• Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc;
• Supports the team with the development of training materials, operating and user manuals and trains staff in the use of assigned systems.
• Assists with the development of disaster recovery plans relating to information systems and ensures appropriate planning and training of those responsible.
• Researches, analyses, and evaluates new technologies and makes recommendations for their deployment.
• Participates in writing reports and papers on systems-related topics, system requirements, information strategy etc;
• Develops the yearly work plan, mentors and supervises personnel of the Unit.

Internetworking and Infrastructure

• Participates in the development of plans for major IT systems’ projects within the mission, monitoring the progress of the design, installation and commissioning of various networks and systems.
• Contributes to the maintenance of internet working systems that includes routers and switches, operating systems’ platforms, database management systems, servers, workstations, and related equipment.
• Devises and administers disaster recovery plans; provides training for support staff in implementing these plans to ensure optimal readiness.
• Shares responsibility for the proper implementation of backup and recovery procedures.
• Maintains a regular review of the network resources access control, data security, and server and data stores security systems.
• Ensures all information security systems are properly configured and maintained.
• Implements new technologies approved by UN office of information technology.
• Develops technical documents and handbooks to accurately represent application design and code.
• Provides guidance to, and may supervise, new/junior staff, consultants, etc.
• Supports the user access control for network resources and overall network security.

• Performs other related duties as required.

  Competencies Professionalism: Knowledge of MS Power Apps and ability to develop applications and processes. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Commitment to continuous learning: Keeps abreast of new developments in own occupation/profession. Actively seeks to develop oneself professionally and personally. Contributes to the learning of colleagues and subordinates. Shows willingness to learn from others. Seeks feedback to learn and improve.

Education High school diploma or equivalent is required.

Job - Specific Qualification ITIL (Information Technology Infrastructure Library) and Prince 2 certificates are desirable.

Work Experience At least eight (8) years of progressively responsible experience in Information Systems and Technology, or related area is required.

Experience providing services in the field of Information Systems and Technology or related area to or in a field operation of the United Nations common system or comparable international organization is desirable.

Experience in the field of information Systems and Technology or related area in a conflict or post-conflict setting is desirable.

Experience in Application and processes development/automation and experience with MS Power Apps is required.

Experience in providing ICT Project Management services is desirable.

Languages English and French are the working languages of the United Nations Secretariat. Fluency in English is required. Knowledge of French is desirable.

Assessment Previously rostered candidates are not subject to any further assessment and as such, will not be invited for such an assessment.

Special Notice This "Recruit from Roster" job opening is only open to roster applicants who are already placed on pre-approved rosters, following a review by a United Nations Central Review Body. Only roster applicants who were placed on rosters with similar functions at the same level are considered to be eligible candidates. Eligible applicants receive an email inviting them to apply. Rostered applicants are encouraged to apply only if they are interested and available to take up the position at the duty station/s specified in the Job Opening. Applying to this job opening carries an expectation to accept the offer, if selected.

The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.

United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process.

By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions.

Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.