INFORMATION SYSTEMS ASSISTANT
Application deadline 1 month ago: Friday 7 Apr 2023 at 23:59 UTCOpen application form
This is a FS-5 contract. This kind of contract is known as Field Service. It usually requires 8 years of experience, depending on education. More about FS-5 contracts and their salaries.
Fast-track your UN career: Let the AI Application Assistant tailor your applications to catch recruiters' attention.
Org. Setting and Reporting This position is located within the Field Technology Unit (FTU) in the Mission Support Service of the United Nations Support Mission in Libya. The position is based in Tripoli, Libya (Tripoli is classified as a Hardship "E" duty station and a non-family duty station). The incumbent will be under the overall supervision of the Chief of Field Technology Unit (FTU).
On 28 October 2022, the Security Council, by its resolution 2656 (2022) extended the mandate of United Nations Support Mission in Libya (UNSMIL) until 31 October 2023, as set out in resolution 2542 (2020) and paragraph 16 of resolution 2570 (2021). The Security Council, in resolution 2542 (2020), tasked UNSMIL, as an integrated special political mission, in full accordance with the principles of national ownership, to exercise mediation and through its good offices to: (i) further an inclusive political process and security and economic dialogue; (ii) further the continued implementation of the Libya Political Agreement; (iii) help consolidate the governance, security and economic arrangements of the Government of Libya, including support for economic reform in collaboration with international financial institutions; (iv) help to achieve a ceasefire and, provide appropriate support to its implementation; (v) support subsequent phases of the Libyan transition process, including the constitutional process and the organisation of elections; (vi) coordinate and engage closely with international actors including neighboring countries and regional organisations; (vii) provide support to key Libyan institutions; (viii) support, on request, the provision of essential services and delivery of humanitarian assistance, including in response to the COVID-19 pandemic, in accordance with humanitarian principles; (ix) monitor and report abuses and violations of human rights and violations of international humanitarian law, including sexual violence in conflict, notably through the effective deployment of women and child protection advisers; (x) provide support in securing uncontrolled arms and related materiel and countering their proliferation; and (xi) co-ordinate international assistance, and provision of advice and assistance to Government-led efforts to stabilise post-conflict zones, including those liberated from Da'esh. The Security Council, through resolution 2570 (2021), tasked UNSMIL to provide support to the Libyan-led and Libyan-owned ceasefire monitoring mechanism including through the facilitation of confidence-building measures and the scalable and incremental deployment of UNSMIL ceasefire monitors.
Responsibilities Within the limits of delegated authority, the Information Systems Assistant will be responsible for performing the following duties:
•Assists with the planning of all information systems projects within the Mission, monitoring the progress of the systems analysis, design, development, testing and implementation of new, moderately complex systems, and/or, participates as a member of a team with responsibility for major components of more complex systems; •Assists with the management of the Information Systems budget, formulating and monitoring budget allocations and expenditures, verifying funding and ensuring no overrun occurs; •Supports the development of technical specifications for the procurement of innovation equipment and contractual services, and coordinates the technical evaluation of offers and proposals received; •Handles all aspects of contract administration including the establishment of service level agreements with vendors and charge back policy for users; •Assists the team with the development of strategies to implement global Innovation systems projects originating out of DFS/ICTD and the Mission; •Assists the team with the development, implementation and monitoring of information systems standards, guidelines and procedures; •Assists the team with the development of detailed systems and other functional specifications and user documentation as required; •Provides advice to users, analyzing user requirements and translating these into new applications; determines application systems integration and linkage issues; •Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of Innovation systems, etc; •Supports the team with the development of training materials, operating and user manuals and trains staff in the use of assigned systems; •Assists with the development of disaster recovery plans relating to information systems and ensures appropriate planning and training of those responsible; •Researches, analyses and evaluates new technologies and makes recommendations for their deployment; •Participates in writing reports and papers on systems-related topics, system requirements, information strategy etc; •Develops the yearly work plan, mentors and supervises personnel of the Unit; •Coordinate, assist, where appropriate conduct feasibility studies, project planning and development, proofs-of-concepts, prototyping, and implementation of new technologies. Innovation & Technology Systems •Participates in the development of plans for major Innovation & Technology systems' projects within the mission, monitoring the progress of the design, installation and commissioning of various networks and systems; •Develop research and development (R&D) framework, methods and plans, and monitor research program and budgets for R&D; •Identify ICT gaps and undertake assessments, research and/or study to determine appropriate measures to address the gaps or technology limitations; •Undertake substantive technical engagements with internal stakeholders, including the sectors and field offices, as well as external partners and providers as deemed necessary and appropriate; - Plan, coordinate, and design the underlying infrastructure that integrates multiple sensors and emergent force protection or sustainment technologies; - Develop solution in Proof-of-Concept environment including testing, training and documenting infrastructure solutions; - Provides guidance to, and may supervise, new/junior staff, consultants, etc. - Performs other duties as required by the Chief FTU and or immediate supervisor.
Competencies Professionalism: Knowledge of Information Systems and Telecommunications Technologies for large and complex organizational environments; ability to organize and manage diverse and cross-functional groups, across geographically dispersed locations, for institutional systems in conflict and post conflict areas; conceptual and strategic analytical capacity to understand information system and business operational issues so as to thoroughly analyze and evaluate critical systems matters; knowledge of administrative, budgetary, financial, procurement and human resources policies and procedures; ability to provide specialized advice on a broad range of ICT issues to the Senior Management of the Mission; ability to produce reports and papers on technical issues and to review and edit the work of others; ability to apply UN rules, regulations, policies and guidelines in work situations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed.
Technological awareness: Keeps abreast of available technology. Understands applicability and limitations of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.
Education High school diploma or equivalent is required. Training/certifications in computer science, information systems, mathematics, statistics or related telecom engineering field is desirable.
Job - Specific Qualification A technical or vocational certificate in ITIL is desirable.
A technical or vocational certificate in Project Management is desirable.
A technical or vocational certificate in Microsoft Office 365 applications including Power Application is desirable.
Relevant training in Network Security, UMOJA roll mapper/SLO and iNeed system is required.
Relevant training in Business Relations Management is desirable.
Work Experience At least eight (8) years of progressively responsible experience in Information Systems and Technology, or related area is required.
Experience with the UN SAP applications and trained in the related UN incident management escalation of the UN SAP process from client to tier 3, and related liaison access is required.
Experience in creating Office 365 power application (including power apps, BI reports and automation) is required.
Experience in managing the FTS service/support unit is required.
Minimum of 5 years’ experience in a 3rd Line role, specializing in network support in an enterprise environment, Network Protocols - TCP/IP, LAN/WAN technologies, routers, switches, VPNs, MPLS, SDWAN and Network security including firewalls and port level are desirable.
Experience providing services in a conflict or post-conflict setting either in the United Nations common system or comparable international organization is desirable.
Languages English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required and knowledge of Arabic is desirable.
Assessment Previously rostered candidates are not subject to any further assessment and as such, will not be invited for such an assessment.
Special Notice This "Recruit from Roster" job opening is only open to roster applicants who are already placed on pre-approved rosters, following a review by a United Nations Central Review Body. Only roster applicants who were placed on rosters with similar functions at the same level are considered to be eligible candidates. Eligible applicants receive an email inviting them to apply. Rostered applicants are encouraged to apply only if they are interested and available to take up the position at the duty station/s specified in the Job Opening. Applying to this job opening carries an expectation to accept the offer, if selected.
The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.
United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.