Information Systems Assistant

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

• Well-coordinated efficient information technology support to standard MS Outlook/Lotus Notes/e-mail/internet and Intranet services as well as to specialized inventory, procurement, personnel, and accounting. • Ensure applications are implemented according to UN established standards for IT technologies, programming languages and tools. • Provided operational support and maintenance of MS Outlook, MS Exchange, and Lotus Domino Servers.

Under the direct supervision of the Information Systems Officer of the Service Desk Unit in the Field Technology Section (FTS), the UN Volunteer will undertake the following tasks: • Provide 2nd level application support. • Participate in the Unit's planning and implementation of computer-based information systems. • Ensure applications are implemented according to UN established standards for IT technologies, programming languages and tools. • Provide operational support and maintenance of MS Outlook, MS Exchange and Lotus Domino Servers MS Exchange and MS Share Point Systems, email services and other applications which include UN- and missions specialized inventory, procurement, personnel and accounting software systems and applications. • Manage the availability, confidentiality, and integrity of multiple linked databases. • Involve in the development and implementation of bulk data import/export procedures. • Administer multiple servers; workstations, and terminals, ensuring proper integration of these components with existing computer systems. • Install and debug new and/or upgraded software on Server and client platforms, ensuring compliance with current UN automation policies. • Evaluate, Configure, and install new releases. • Manage the scheduling and launching of new releases. • Conduct research on new technologies as requested, keep abreast of developments in the field, assist in evaluating and testing new products. • Troubleshoot systems and applications to identify and correct malfunctions and other operational problems. • Develop operating instructions, procedures, and training materials. • Provide various training and instruction programs for users on the use of operating systems, applications, and databases. • Provide on-call or on-site consulting advice and technical support to various Users regarding specific operational /applications issues. Assist users in producing statistical and management reports. • Maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems. • Perform MS outlook and Exchange administration. • When working with (including supervising) national staff or (non-) governmental counter- parts, the incumbent is strongly encouraged to set aside dedicated time for capacity development through coaching, mentoring and formal and on-the-job training.

• Integrity and professionalism: Demonstrate effectiveness in the field of IT displaying skills in; relational database application design and development including, Windows and Web based application Development. Application & Development skills. Experience in MS Windows MS Exchange, SharePoint, Lotus Note Domino Administration R8, SUSE Linux. Knowledge of Formal specifications, data flow diagrams, UML, Computer Aided Software Engineering (CASE) tools. Ability to apply good judgment; high degree of autonomy, personal initiative, and ability to take ownership; willingness to accept wide responsibilities and ability to work independently under established procedures in a politically sensitive environment, while exercising discretion, impartiality, and neutrality; ability to manage information objectively, accurately, and confidentially; responsive and client oriented. • Accountability: Mature and responsible; ability to operate in compliance with organizational rules and regulations. • Commitment to continuous learning: Initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment. • Planning and organizing: Effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities. • Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity and gender. • Communication: Proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; ability to maintain composure and remain helpful towards the staff, but objective, without showing personal interest; capacity to transfer information and knowledge to a wide range of different target groups.

Systems Administration and / or Development. Operations experience of client-server architecture, web-enabled systems, and object-oriented programming environments. Progressive experience within the United Nations or other International Organizations with national or international level in ICT related environments. knowledge of French language is desirable.

Bamako is a non-family duty station with a difficult security and working environment. Mali is a non-family duty station. Living conditions are acceptable in Bamako, but security instructions need to be strictly complied with. Adequate housing is available for rent at US$ 500-1500 per month. The national currency is the Franc CFA (April 2020 exchange rate was 1 US$ = 545 FCFA). Visa credit cards are accepted in some hotels and larger shops. Mali is a country prone to malaria, so mosquito nets are highly recommended. Basic medicines are available from pharmacies, but provision needs to be made for specialized medication. Security recommendations from the UN Department of Safety and Security (UNDSS) must be followed by all UN Staff in the course of their assignments in Mali. For the sake of rewarding experience, UN volunteers in MINUSMA carry out their duties with flexibility, commitment, and a willingness to live and work in challenging conditions including heat and limited water and electricity supply.