Information System Assistant

Volunteering IT & Telecom

Overview

Provide IT support and maintain the ICT infrastructure for users.

You have:

• Minimum 2 years of experience in IT support and Helpdesk services.
• Strong understanding of information systems and technology developments.
• Ability to work in a team-oriented environment required.
• Proficiency in English; working knowledge of Spanish is an asset.
• Experience working in the UN or other international development organizations is an asset.

Contract

This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.

This UNV assignment is part of the FTS initiative to support the new mandate. To offer a better service and cover the increased needs of the mission, an international UNV is required to provide Tier 1 for Helpdesk support services to +600 users. Assist and maintain the ICT infrastructure. Serve as System administrator of Mission available platforms such as FSS, Ebilling, iNeed, Umoja and apps available. Handle administrative and operational matters related to Information and Communications Technology. Undertakes analysis of well-defined modules within the system. Develops enhancements and new features to existing systems; may design and implement small, stand-alone systems as needed (e.g. to meet individual user requirements).Maintains assigned portions of systems, providing operational support for system applications, analyzing and implementing system changes/upgrades, etc. Prepares, updates, and maintains the system’s documentation and related technical/procedural manual.

Under the direct supervision of the Chief, FTS the UN volunteer will be responsible for the following duties:

IT Service Support: • Works as part of a team of service coordination staff. • Assists with receiving and logging service requests in the automated request management system. • Assists with tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc. • Assists with the provision of basic training to end-users on the use of standard systems and applications. • Provides input into the eventual drafts for end-user and/or technical documentation. • Logs all actions in the automated tracking system, including site survey information, steps taken to resolve or complete the task, problems encountered, current status, escalation status, and other related metrics. • Escalates problems/tasks to the appropriate parties in accordance with established procedure; monitors resolution problems; detects problem patterns and consults with the supervisor to recommend solutions. • Assists with quality assurance procedures to ensure client satisfaction. • Keeps abreast of information systems and technology developments to make recommendations to supervisors. • Serves as a team member for various special projects within FTS. • Performs other related duties as required.

• Professionalism • Accountability • Teamwork • Client orientation

Application Development, Network Administrator, IT Support/Helpdesk, Information Security.

• Working in the UN or other international development organization is an asset.

Colombia is a unique country, and UNVMC is a unique (humanitarian) operation. Bogota is a family duty station classified as A by ICSC and it provides an exciting and enriching environment but also requires a mature level of cultural awareness and more stamina and commitment than elsewhere to make life comfortable and affordable. Therefore, flexibility, the ability, and willingness to live and work in harsh and potentially hazardous conditions involving physical hardship and little comfort are essential.

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Potential interview questions

Added 2 years ago - Updated 1 year ago - Source: unv.org