Information System Assistant

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

This UNV assignment is part of the FTS initiative to support the new mandate. To offer a better service and cover the increased needs of the mission, an international UNV is required to assist and maintain the ICT infrastructure: Application development (which includes the analysis of functional requirements, project documentation and deliverables), Serve as System administrator of Mission available platforms such as FSS, Ebilling, iNeed, Umoja and apps available; Handle administrative and operational matters related to Information and Communications Technology. Assists in the design, development, and installation of information systems. Undertakes analysis of well-defined modules within the system, develops enhancements and new features to existing systems; may design and implement small, stand-alone systems as needed (e.g. to meet individual user requirements).Maintains assigned portions of systems, providing operational support for system applications, analysing and implementing system changes/upgrades, etc. Prepares, updates, and maintains the system’s documentation and related technical/procedural manual. Assist as Tier 2 for Helpdesk support services to +600 users. Maintain the IT Network and Infrastructure in HQ / Regional/Subregional and Local Offices.

Under the direct supervision of the Chief, FTS the UN volunteer will be responsible for the following duties:

Network Administration: • Assists with the implementation of network projects in accordance with Mission requirements and applicable UN policies and standards. • Assists with the review of network configuration to ensure maximum efficiency and optimal usage of resources. • Supports the management of network backup and security enforcement policies. • Assists other personnel and/or contractors assigned to the Network Administration Unit. • Works as part of the team to ensure the integrity of the various internetwork connections within the mission's Internet and MPLS. • Assists with the implementation of new and emerging technologies for voice, video, and data integration. • Operates and maintains the various implemented Data Security projects with an emphasis on network security, monitoring, resourcing, and other UN standard technologies. • Ensures the proper administration of access control lists, including rights and privileges; participates in security incident response activities. • Participates in planning, implementing, operating and maintaining security controls; performs regular vulnerability assessments of production systems to identify weaknesses to bring to the attention of supervisors. • Participates in all network implementations. • Assists with the drafting of documentation and reports. • Performs other related duties as required.

IT Service Support: • Works as part of a team of service coordination staff. • Assists with receiving and logging service requests in the automated request management system. • Assists with tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc. • Assists with the provision of basic training to end-users on the use of standard systems and applications. • Provides input into the eventual drafts for end-user and/or technical documentation. • Logs all actions in the automated tracking system, including site survey information, steps taken to resolve the problem or to complete the task, problems encountered, current status, escalation status, and other related metrics. • Escalates problems/tasks to the appropriate parties in accordance with established procedure; monitors problems to resolution; detects problem patterns and consults with the supervisor to recommend solutions. • Assists with quality assurance procedures to ensure client satisfaction. • Keeps abreast of information systems and technology developments to make recommendations to supervisors. • Serves as a team member for various special projects within FTS. • Performs other related duties as required.

Applications Support: • Assists with and may lead a team in the planning, specification, design, development, implementation and support of computer application systems and programs using UN-established standards for IS technologies, programming languages and tools; • Serves as the focal point for coordination, monitoring and expedition of computer application systems development projects, involving extensive liaison with diverse organizational units to initiate requests; prepares standard terms of reference; processes and follows-up on administrative actions and resolves issues related to project implementation, e.g. organization of and participation in training, procurement of equipment and services, etc. • Maintains functional specifications for computer application systems, programs and procedures; performs ongoing reviews with users and developers; liaises with users to define and specify requirements; assists with version management, data recovery and deployment to users' offices;

• Professionalism • Accountability • Teamwork • Client orientation

Application Development, Network Administrator, IT Support/Helpdesk, Information Security.

• Working in the UN or other international development organization is an asset.

Colombia is a unique country, and UNVMC is a unique (humanitarian) operation. Bogota is a family duty station classified as A by ICSC and it provides an exciting and enriching environment but also requires a mature level of cultural awareness and more stamina and commitment than elsewhere to make life comfortable and affordable. Therefore, flexibility, the ability, and willingness to live and work in harsh and potentially hazardous conditions involving physical hardship and little comfort are essential.