Information Management Officer

Communications & PR

Overview

Support effective management of programmatic data in Somalia.

You have:

• Minimum of 3 years of professional experience in Information Management, Data Management, or related humanitarian/development programming roles.
• Proven experience in managing, cleaning, validating, deduplicating, and analyzing large programmatic datasets.
• Strong experience in developing and managing digital data collection tools using KoboToolbox, including XLSForms, skip logic, calculations, constraints, and validation rules.
• Experience supporting information management systems, referral systems, CRMs, or case management platforms such as the Referral Management System (RMS).
• Strong understanding of data quality assurance processes, data governance, confidentiality, and data protection principles in humanitarian settings.
• Experience producing dashboards, analytical reports, and data summaries for operational decision-making and donor reporting.
• Strong troubleshooting and technical support skills for digital systems and end-user support.
• Ability to manage multiple tasks, work under pressure, and meet strict deadlines in a complex operational environment.
• Strong interpersonal, communication, facilitation, and training skills, with the ability to support staff and partners remotely and in person.

Contract

This is a DRC - National contract. More about DRC - National contracts.

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified Information Management Officer

About the job

The overall purpose of the Information Management Officer role is to support Danish Refugee Council in the effective management, quality assurance, analysis, and utilization of programmatic data collected by staff and partners across Somalia. The role focuses on strengthening information management processes through data cleaning, deduplication, scoring, validation, and data visualization, as well as KoboToolbox form development, coding, and technical support for information management systems such as the Referral Management System (RMS). The position will ensure data accuracy, consistency, confidentiality, and timely reporting to support evidence-based programming, coordination, accountability, and informed decision-making across humanitarian operations.

Your main duties and responsibilities will be:

• Manage, clean, validate, and maintain programmatic datasets collected by staff and partners to ensure data accuracy, completeness, and consistency.
• Conduct data deduplication, scoring, verification, and quality assurance checks for beneficiary and referral data across different systems and databases.
• Develop, code, test, and maintain digital data collection tools using KoboToolbox, including skip logic, calculations, constraints, and validation rules.
• Provide technical support and day-to-day management of information management systems, including the Referral Management System (RMS) and related platforms used for programme implementation and coordination.
• Produce dashboards, data visualizations, analytical summaries, and routine reports to support monitoring, coordination, accountability, and evidence-based decision-making.
• Support data integration, migration, and synchronization between KoboToolbox, RMS, CRM systems, and other programme databases where applicable.
• Train and support staff and partners on the use of KoboToolbox, RMS, reporting tools, and information management procedures to strengthen data quality and system utilization.
• Support data protection and information governance processes by ensuring secure handling, storage, confidentiality, and sharing of sensitive beneficiary and programme data in line with DRC policies and data-sharing agreements.

About you

To be successful in this role we expect you to have:

Required

• Minimum of 3 years of professional experience in Information Management, Data Management, or related humanitarian/development programming roles.
• Proven experience in managing, cleaning, validating, deduplicating, and analyzing large programmatic datasets.
• Strong experience in developing and managing digital data collection tools using KoboToolbox, including XLSForms, skip logic, calculations, constraints, and validation rules.
• Experience supporting information management systems, referral systems, CRMs, or case management platforms such as the Referral Management System (RMS).
• Strong understanding of data quality assurance processes, data governance, confidentiality, and data protection principles in humanitarian settings.
• Experience producing dashboards, analytical reports, and data summaries for operational decision-making and donor reporting.
• Strong troubleshooting and technical support skills for digital systems and end-user support.
• Ability to manage multiple tasks, work under pressure, and meet strict deadlines in a complex operational environment.
• Strong interpersonal, communication, facilitation, and training skills, with the ability to support staff and partners remotely and in person.

Preferred

• Proficiency in data analysis and visualization tools such as Microsoft Excel, Power BI, Tableau, or similar reporting platforms.
• Experience in GIS theory and GIS software (including QGIS, ArcGIS, CARTODB…) is an asset;
• Knowledge of SQL, Python, R, or other data management and automation tools is an added advantage.

In this position, you are expected to demonstrate DRC’ five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process.

Collaborating: You involve relevant parties and encourage feedback.

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: 1 Year

Band: H

Work location: Somalia, Mogadishu

Start date: 1st July 2026

Reporting to: Information Management Manager

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for

employees on national contract.

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. A****pplications sent by email will not be considered.

Closing date for applications: 7th June 2026

For more information about the Danish Refugee Council, please visit our website drc.ngo.

Danish Refugee Council is an equal opportunity employer. We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment regardless of personal characteristics or attributes.

Apply now

Potential interview questions

Added 25 days ago - Updated 19 days ago - Source: drc.ngo