Information Communications and Technology (ICT) Support Assistant

Contract

This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.

Within the framework of a pilot country on the accelerated UN reform, UNDP works with all other UN agencies in the country to support Mozambique human development efforts. Thus we are part of the United Nations Development Assistance Framework (UNDAF). We are working with the Government of Mozambique, academia, civil society, private sector, and other national and international partners to help find solutions to persistent and emerging development challenges. We continue to provide policy advisory and capacity development services, technical expertise, and knowledge in areas of environment and energy, poverty reduction and economic development, disaster risk reduction and adaptation to climate change, governance, human rights, women empowerment and HIV and AIDS. Our overarching goal is to reduce poverty and disparities to improve the lives of the most disadvantaged people in Mozambique. To achieve this, outcomes are formulated in three focus areas in which the United Nations has a comparative advantage: the economic area, the social area, and governance. In line with its mandate, UNDP contributes to six of the eight UNDAF outcomes in the economic and governance focus areas, complementing the contributions of other organizations. The UNDP Country Office works in partnership with several implementing partners (IPs) from Government, academia and NGOs. Its staffing is organized into two complementary units: Programme and Operations. The Operations Unit ensures the smooth operation and delivery of programme’s interventions. The assigned national specialist UNV will be working within the Operations Unit supporting UNDP to deliver its programme in the Information, communication and technology Unit.

Under the guidance and direct supervision of the Information Communications and Technology (ICT) Associate, the ICT Support Assistant provides ICT and administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure. The UNV ICT Support Assistant promotes a client-oriented approach. 1. Supports implementation of ICT management systems and strategies, focusing on achievement of the following: Compliance with corporate information management and technology standards, guidelines and procedures for the Country Office (CO) technology environment. Supports the use of UNDP in-house Enterprise Resource Planning (EPR) functionality for improved business results and improved client service 2. Supports the effective functioning of the CO hardware and software packages, focusing on the achievement of the following results: Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs. Assistance in the installation of commercial and in-house developed software and related upgrades

3. Supports networks administration, focusing on achievement of the following results: Assistance in trouble-shooting and monitoring of network problems. Response to user needs and questions regarding network access

4. Provides administrative support, focusing on achievement of the following results: Maintenance of an up-to-date inventory of software and hardware. Maintenance of a library of ICT related reference materials. Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.

5. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results: Participation and assistance in the organization of training for the CO staff on ICT issues. Sound contributions to knowledge networks and communities of practice.

Professionalism: demonstrated understanding of operations relevant to UNDP; technical capabilities or knowledge relevant or transferrable to UNDP procedures and rules; discretion, political sensitivity, diplomacy and tact to deal with clients; ability to apply good judgement; ability to liaise and coordinate with a range of different actors, especially in senior positions;

Integrity: demonstrate the values and ethical standards of the UN and UNDP.

Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; excellent interpersonal skills; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic, mixed-gender environment with sensitivity and respect for diversity; sensitivity and adaptability to culture, gender, religion, nationality and age; Commitment to continuous learning .

Planning and organizing: effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities;

Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate with others.

Flexibility: adaptability and ability to live and work in potentially hazardous and remote conditions, involving physical hardship and little comfort; to operate independently in austere environments for protracted periods;

Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance;

Experience in network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.

As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials.