Information & Communication Technology Officer, FT, NOA (#118556), Aden FO, Yemen. MENA

Contract

This is a NO-1 contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. More about NO-1 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, Hope.

In the 1970s UNICEF established presence in Yemen to respond to the urgent needs of children in the poorest country in the Middle East. In 1991, Yemen ratified the Convention on the Rights of the Child and it was enacted immediately. Since then the country has been making steady progress for children until it plunged into a brutal conflict in 2015 but even before that, Yemen needed large amounts of humanitarian assistance.

In collaboration with local authorities, non-governmental organizations and community partners, UNICEF is working in all the governorates in Yemen to respond to the needs of children throughout the country with a continuum of services to help children survive and grow to their full potential through the following programmes: Health, Nutrition, Water, Sanitation and Hygiene, Basic Education*, and* Child protection.

For more on our work in Yemen, please visit our website: https://www.unicef.org/yemen/

How can you make a difference?

To make a difference, the Information Communication Technology Officer will perform the following key functions\accountabilities:

1. Enable continuous operation of ICT infrastructure and accessibility to ICT solutions and services.

• Ensure physical and logical security and safety of ICT environment and infrastructure;
• Operate ICT infrastructure –environment, hardware, network and telecommunications;
• Assist in the management of contracts for ICT for services and products;
• Implement corporate solutions, services and keep systems and applications up and running;
• Manage changes and apply upgrades, security updates and patches;
• Conduct or supervise the provision of preventive and corrective maintenance; ·
• Manage emergency telecommunication operations and equipment; ·
• Manage ICT disaster recovery plans; ·
• Monitor, assess and verify the use of ICT resources to ensure compliance;
• Escalate compliance exceptions (proactive) and deviations (reactive).

2. Provide help, support and assist with capacity building and knowledge management;

• Provide technical and operational support to end-users;
• Manage escalated ICT incidents or problems to GSSC/ITSS;
• Distribute ICT-related communication materials from NYHQ, GSSC or regional office;
• Prepare and circulate internal ICT-related communications –emails, manuals, newsletters, flyers, best practices, FAQs…
• Offer or coordinate training workshops or clinics to build end-users capacity or to introduce new solutions and services;
• Share local experience and lessons learned with regional office, GSSC or ITSS for the collective benefit;
• Support the planning, organization and implementation of capacity building and knowledge management initiatives to enhance staff competencies;
• Support opportunities to improve productively, efficiency, effectiveness and foster innovation;
• Participate in-person or remotely in country, regional or global events, discussions setting the future of ICT evolution to achieve UNICEF mission;
• Stay abreast of ICT trends, developments and best practices through professional development –journals, training, certification, etc….

3. Support operational and administrative tasks;

• Manage and supervise ICT Staff;
• Support the office business continuity plans development and ensure the inclusion of ICT inputs and perspective;
• Monitor risks and threats to ICT environment or infrastructure. Take appropriate action and inform management;
• Confirm the compliance with the host government regulatory requirements vis-à-vis the Basic
• Cooperation Agreement (BCA), i.e., data collection of sensitive information or personally identifiable information (PII), telecommunications licenses, use of specialized equipment, such as HF/VHF radios, high-gain antennae, satellite phones, VSATs, VOIP, etc…
• Participate in inter-agency events, meetings or discussions to present UNICEF ICT interests, priorities and position;
• Act as ICT focal point for Emergency preparedness, Delivering as One, One UN or other initiatives;
• Work closely with Administration and Finance on budget, billing certification, inventory and asset management;
• Assist in providing information for reports, reviews or audits;
• Prepare documentations for programme, planning and budgeting exercises – CPD, CPAP, IBR, MTR, AWP, etc…
• Liaise with regional office, GSSC and ITSS to keep abreast of new initiatives and opportunities to innovate and modernize office operations and to contribute to the collective ICT evolution.

4. Assist in the delivery of results.

• Spearhead approved innovation initiatives and work closely with programme staff to facilitate proper implementation;
• Support technical and operational knowledge transfer to programme staff, implementing partners and beneficiaries;
• Study and understand the business requirements, i.e., PPP, RBM, HACT, etc… to improve the delivery of results;
• Advise programme staff to build an expert team to build better relationships with counterparts and implementing partners; ·
• Support counterparts and implementing partners to build capacity and nurture independence; ·
• Assist in the selection of training providers and the development of training materials; · Collaborate with C4D and use their advocacy, outreach and dissemination tools for better utilization of technology to advance the delivery of results; ·
• Support Supply and programme staff to establish local LTAs for ICT-related programme contracts for services and products; ·
• Provide oversight of providers and third-parties of ICT-related services and products to programme; ·
• Assist in the facilitation of project management methodologies trainings and support the application by staff, counterparts and implementing partners;

To qualify as an advocate for every child you will have…

Education: A university degree in computer science, software engineering, information technology management, business administration or related social science field is required.

Experience: A minimum of one year of professional experience in information technology management and business operations in a large international organization and/or corporation is required. Experience in a UN organization is an asset.

Language: Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

Certification and/or proven experience in one of these several ICT technical competencies: ICT Project Management, Business Analytics, Information Security, ICT Audit and Risk Management, Telecommunications, Networks Information Security and Software Engineering and Programming

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability (CRITA) underpin everything we do and how we do it. Get acquainted with Our Values Charter Here

Competencies required for this post are...

1. Demonstrates Self Awareness and Ethical Awareness (1)
2. Works Collaboratively with others (1)
3. Builds and Maintains Partnerships (1)
4. Innovates and Embraces Change (1)
5. Thinks and Acts Strategically (1)
6. Drive to achieve impactful results (1)
7. Manages ambiguity and complexity (1)

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: Here

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

Female candidates are especially encouraged to apply and please take a look at some of our entitlements for our female staff members: Female Entitlements Edited2.jpg

While UNICEF seeks to recruit the best talent in the Yemeni labor market to be able to deliver the best possible services for the children in Yemen, we would like to make it clear that we never use any third party in any of the recruitment processes for all junior and senior positions advertised. All received applications are treated with high level of transparency and professionalism. Only applicants whose profiles meet the advertised job requirements will be considered and only within the announced deadline.

في حين تسعى اليونيسف لإستقطاب أفضل الكوادر في السوق اليمنية لتتمكن من تقديم أفضل خدمة للأطفال في اليمن، تود التنويه إلى أنها لا تستعين بأي شخص أو جهة (قد يقدم نفسهـ/ـا) كوسيط أو طرف ثالث في أي من عمليات التوظيف وفيما يخص جميع الوظائف، باستثناء الإعلان عبر وسائل الإعلام والمواقع الإليكترونية. إن اليونيسف، منظمة الطفولة، تعمل بمستوى عال من الشفافية والمهنية. ولا يتم التواصل إلا مع المتقدمين الذين توافقت مؤهلاتهم وخبراتهم مع الوظائف المعلن عنها والتي تقدموا لها في الموعد المعلن.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. A diverse and inclusive workforce is part of UNICEF’s DNA | UNICEF Careers, irrespective of their race\ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a Compensation, benefits and wellbeing | UNICEF Careers including parental leave, breastfeeding breaks and UNICEF provides reasonable accommodation for job candidates and personnel with disabilities | UNICEF Careers, UNCIEF strongly encourages the use of flexible working arrangements.

“UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles”.

Remarks:

This VA is open to all internal staff and other UNICEF personnel (including consultants, UNVs, TAs etc.)

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

The successful candidate for this emergency recruitment MUST be available to commence work within 31 days of receiving an offer.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.