Information Communication Technology (ICT) Assistant, GS-5, Cox's Bazar, Bangladesh #557895 (For Bangladeshi nationals only)

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education. More about G-5 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

With UNICEF Bangladesh you are at the center of the change you want to see.

In one of the largest UNICEF Country Offices in the world, you will be working with dynamic colleagues who have helped deliver remarkable results for children: Net enrolment in primary education rose from 61 per cent in 1987 to 98 per cent in 2019. Stunting fell from 42 per cent in 2013 to 28 per cent in 2019. Fully vaccinated children increased from 52 per cent in 2001 to 84 per cent in 2019.

Join us as we go the next mile for the nearly 60 million children in Bangladesh, including half a million Rohingya refugee children.

In a country undergoing rapid economic and demographic transition, be part of tackling malnutrition and stagnant wasting. Help protect children from child marriage, child labour and violence. Support the country to invest more in health and education, and to extend safe water to the children who are furthest left behind.

For every child, innovation

The UNICEF Cox’s Bazar field office which is under the UNICEF Bangladesh Country office (BCO) is providing vital humanitarian and emergency response services to the L3 Rohingya emergency. Currently it is estimated that about 1.3 million Rohingya Refugees live in the camps in Cox’s Bazar. UNICEF Cox’s Bazar field office has a staff compliment of over 150 staff members, most of them new to UNICEF, as well as standby partners, consultants and UNVs. In addition to responding to the Rohingya emergency, UNICEF Cox’s Bazar is also implementing regular developmental programmes in the host communities within the 8 Upazzilas of Cox’s Bazar district.

How can you make a difference?

Within this context, the Information and Communications Technology (ICT) assistant is expected to undertake procedural and some specialized activities pertaining to UNICEF’s ICT systems,. Specialized activities typically pertain to the installation and routine configuration of ICT system components and user orientation. Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and/or serving as focal point for receipt and processing of user requests.

Major duties and responsibilities:

1. Providing first-level support that includes receiving, processing and logging service requests.

2. Managing lifecycle of ICT incidents assigned to him/her in service management tool.

3. Providing support in conferencing with ICT and audiovisual equipment as and when requested.

4. Creating and assigning work orders.

5. Maintaining and updating files (electronic and paper) and internal databases.

6. Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.

7. Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment.

8. Extracting data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary.

9. Assisting in the generation of computer reports.

10. Providing on-the-job orientation for users in the use of ICT systems.

For detailed job responsibilities, please see the attached TOR: TOR ICT Assistant GS5.docx

To qualify as an advocate for every child you will have…

- Completion of minimum Secondary Education is required supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering. Degree in Computer Science, Electrical and/or Electronic Engineering or in computer related subject is preferable.

- ITIL Foundation Certificate or equivalent customer support certification is an asset.

- A minimum of five years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.

• Experience in providing assistance to users on IT products and services and use of applications and diagnostic tools is required.
• Practical experience in providing technical and business Customer Support and Services is required.
• Practical experience and working knowledge of various computer platforms and applications is required.
• Good communication skill, both verbal and written.
• Able to work effectively in an international and multi-cultural environment, with sensitivity and respect for diversity.

- Fluency in English is required. Knowledge of another UN language or local language of the duty station is considered as an asset.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: https://uni.cf/UNICEFValues

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

*UNICEF does not charge a fee at any stage of the recruitment process.

*Internal candidates may be given preference over external candidates. The term "Internal" refers to all staff members with fixed term, continuing or permanent appointments.

*Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

*The complete vacancy announcements can be reviewed via UNICEF Careers website at https://jobs.unicef.org/en-us/listing/