Information Communication Technology Assistant (GS-5), Lima-Peru

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be more than 2,276 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNICEF Peru

Job Title: Information Communication Technology Assistant

Level of Job: GS-5 Position No. 120923 Supervisor Title / Level: Information Communication Technology Associate / GS-6

Organizational Unit: ICT / Operations Post Location: Lima, Peru

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up.

For every child, access

How can you make a difference?

Purpose for the job

Under the supervision of the GS-6 ICT Associate, the incumbent is responsible for performing administrative and procedural activities pertaining to UNICEF’s ICT systems according to established process, which include desktop administration and server operations. The activities cover the installation and routine configuration of ICT system components and user orientation. Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and/or serving as focal point for receipt and processing of user requests.

Key functions, accountabilities and related duties/tasks

The ICT Assistant at this level perform a full range of basic administrative and procedural activities in support of ICT team to ensure effective services provided to clients. The staff is accountable for support the supervisor on routine ICT activities and application of server, network and operating system.

Activities include:

• Support the supervisor on daily routine network maintenance activities

• Monitor network usage and bandwidth. Bring to attention of the supervisor on potential technical issues.

• Providing first-level help-desk support to end-users as a back-up to the End-User support sub-unit.

• Handle routine operation and monitoring of server systems including back-ups.

• Support the unit in managing ICT incidents.

• Providing support in conferencing with ICT and audiovisual equipment as and when requested.

• Maintaining and updating files (electronic and paper) and internal databases.

• Work closely with administrative unit on in maintaining ICT equipment inventory, also ICT unit inventory including documentation. This may require the incumbent to lift, move, mount, or store equipment.

• Prepare equipment for new staff which includes Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment.

• Support the supervisor in ensuring the clients are oriented on how to use IT equipment.

• Assist in preparing report or extracting data as needed or per requests of users, also help diagnosing errors and preliminary address the issue as necessary.

• Preventive and corrective maintenance of IT equipment: pcs, lap-top, printers.

• Focal point to guarantee procedures with authorized service centers of the brands we work with.

• Support Administration Section in setting up, correct and maintain users in access control and security camera systems.

• Support zone offices in ICT infrastructure and equipment, communication, security camera system, others).

• Support and training to final users.

• Support in UNICEF external events and counterparts.

Impact of Results:

The work of the ICT Assistant impacts on the delivery of routine ICT administration activities that are closely interrelated with the work of other members of the ICT team to which assigned. The work performed affects not only the functionality of fundamental ICT systems, but also the operational efficiency of staff throughout the organization. Indirectly his/her work impacts on delivery of organization-wide programmes.

The ICT Assistant also play a key role in providing ICT customer service support (second level) and minimal troubleshooting tasks. The incumbents are routinely involved in working closely with colleagues in ICT on crosscutting issues and with client departments and staff in the handling and resolving of routine as well as minor specialized processes and delivery of ICT services. These relationships are important to ensure that (a) client needs are met expeditiously, (b) ICT systems are functioning as designed and (c) UNICEF’s staff are kept aware of new software releases, tools and equipment.

QUALIFICATIONS

To qualify as an advocate for every child you will have:

1. Education

Completion of secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering, or relevant.

ITIL Foundation Certificate or equivalent customer support certification is an asset.

2. Work Experience

A minimum of five years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.

Experience in providing assistance to users on IT products and services and use of applications and diagnostic tools is required.

Practical experience in providing technical and business Customer Support and Services is required.

Practical experience and working knowledge of various computer platforms and applications is required.

Practical experience in the UN System is an asset.

3. Languages

Fluency in Spanish and English is required.

CORE VALUES AND COMPETENCIES

For every Child, you demonstrate UNICEF’s core values of:

Care, Respect, Integrity, Trust, Accountability and Sustainability

Get acquainted to our values https://uni.cf/UNICEFValues

The UNICEF Core Competencies required for this post are:

• Demonstrates Self Awareness and Ethical Awareness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drive to achieve impactful results (1)
• Manages ambiguity and complexity (1)

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

APPLICATIONS - HOW TO APPLY:

If your competencies match the requirements of the post, apply to:

http://jobs.unicef.org/cw/en-us/job/555940

Deadline for receiving applications is 20 October 2022

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

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UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Qualified young women and young men are highly encouraged to apply.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for International Professional positions.

Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (COVID). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.