Information Comm. Technology Specialist (Salesforce Developer), P-3, TA (364 days), ICT, PFP, Valencia, Spain

Contract

This is a P-3 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be between 74,649 USD and 97,747 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNICEF works in some of the world’s toughest places, to reach the most disadvantaged children. To save their lives. To defend their rights. To help them fulfil their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

UNICEF has adopted UNISON, its CRM system based on the Salesforce (Sales Cloud) platform, as a strategic solution for the end-to-end processes to manage partnerships and fundraising with organizations in both the public and private sectors. These processes include partnership and pipeline management, cash remittance management, contribution in kind assessment and approval, grant management, and allocations. With a user base of 1,000 people and growing, technical support to such a platform requires dedicated and highly skilled resources, particularly on the development and maintenance of capability features based on business needs and requirements.

For every child, a Champion

Under the direct supervision of the Chief PFP-ICT and technical supervision of the ICT Manager, CRM Solution, the Salesforce Developer is expected to design, develop, and maintain technical solutions in the Sales Cloud platform to support public and private partnership and fundraising processes, and other system integration initiatives between UNICEF and its National Committees. The incumbent will provide expertise in advanced apex programming, lightning frameworks/components and implement best practices by following design patterns and integration architecture and ensure the security and integrity of the data and applications. The incumbent also acts as 2nd level support and assists the support team with troubleshooting, training, and technical documentation.

This role will collaborate with domain architects, and internal and external stakeholders to ensure technical solutions adhere to approved reference architecture and will be engaged in code and technical design review of solution implementation. As a member of the global DevOps team, the incumbent will provide advanced support in debugging complex platform issues and will be involved in global application delivery and enhancement.

The incumbent will work closely with the UNISON Sr. Project Manager, Business Analysts, Systems Analyst, and other business stakeholders, as well as the Platform vendor and technical team (Integration Developer, Salesforce Support resources, contracted providers of Salesforce apps) in developing the technical solution and implementation of the requirements in a timely and satisfactory way.

How can you make a difference?

Summary of key functions/accountabilities:

Key responsibilities include:

• Work with stakeholders, cross-functional teams, and end users to gather, understand and refine business requirements, and collaborate with analysts in translating the requirements into technical briefs.
• Perform all aspects of Sales Cloud administration and configurations as per standard and best practice, and ensure user access, permission, and segregation are implemented based on policies and business requirements
• Develop custom lightning components, apex classes and triggers, validation rules, workflow rules, flows, and other automation scripts to enhance user experience and seamless data flow.
• Engineer mindset with the ability to independently assess the application considering business requirements and provide stable solutions, optimize the workflows and UI using the latest Salesforce features and functionality to increase usability and support the platform adoption.
• Lead activities related to org clean up, addressing technical debts (code refactoring, maintaining test coverage, updating test classes, etc.,)
• Support the creation of reports and dashboards to meet operational requirements. Validate reports/dashboards created by others in the organization and assist in the interpretation of data.
• Support analysts and end users in data cleansing and importing large volumes of data.
• Collaborate with other developers and external parties to deliver complex requirements and verify that solutions meet the business requirements.
• Monitor and test the stability and functionality of the platform. Participate and deliver system demos, show-and-tell sessions, and end-to-end system testing.
• Document technical artifacts and provide technical training for a technical support team.
• Evaluate new and enhancement features from Sales Cloud releases and propose change management when these could bring additional business values or when retiring unsupported features.

• Proactively monitor applications and ensure stability and availability of the production environment by responding to alerts.

• Review, evaluate, and manage app exchange products, and propose change management when these could bring additional

• Support developing and maintaining documentation on processes, application design and configuration, and systems operations documents.

• Provide 2nd level support to end users and manage the daily workload and maintain SLA to provide quality services to end users.

• Perform analysis and diagnosis of application systems problems including debugging of code and proactively identifying areas for process improvement and automation.

• Evaluate change requests and perform thorough impact analysis, and seek alignment with business requirements, capability values, and system performance.

• Contribute to the deployment of user support and training material.

DELIVERABLES:

• Sales/Services Cloud configured environment (sandboxes for development and test, training, and production).
• Technical documentation of all artifacts, using DevOps (configuration, specs, design, source code, etc.).
• Inputs to the user support and training materials.

Estimated Duration of the contract

• 364 days

Reporting To:

• The Chief ICT at Private Sector Fundraising and Partnership Division, with a dotted reporting line to the ICT Manager, CRM Solutions, Solutions and Services at the Digital Core, ICTD, in Valencia.

Working Place:

• Valencia, Spain is the official duty station. (Flexible work arrangements may be applied if there is a need)

To Qualify as an advocate for every child you will have…

Education:

• An advanced university degree in one of the following fields is required, computer science, software engineering, or information technology management.
• Alternatively, a first-level University Degree in a relevant field combined with (2) additional years of qualifying professional experience may be accepted in lieu of the advanced university degree.
• Salesforce Application/Technical Architect and/or Salesforce.com Platform Developer II qualifications are required.

Experience:

• A minimum of five years of relevant professional experience with SOQL, Apex, Visualforce, and the Lightning Web Component Framework is required.
• Advanced knowledge of Salesforce security, permission set, roles, reports, dashboards, etc., is required.
• Experience and expertise in core web technologies including HTML5, Javascript and jQuery is required.
• Experience in deployments and migration tools (Salesforce DX, CI/CD, Force.com IDE, Eclipse) is required.
• Experience with APIs and integrations; working on an agile development team and with software development outside of the Salesforce ecosystem is an asset.
• Excellent communication and collaboration skills are required.
• Industry certification in the Salesforce platform is required.
• Experience working with UNICEF/UN agencies is an asset.

Language requirements:

• Fluency in English is required. Knowledge of another official UN language is considered as an asset.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are...

• Demonstrates Self Awareness and Ethical Awareness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drives to achieve impactful results (1)
• Manages ambiguity and complexity (1) are required.

During the recruitment process, we assess candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.