Information Comm. Technology Officer, NO-A, Fixed Term, Quito - Ecuador, No. 549543

Contract

This is a NO-1 contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. More about NO-1 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, Technology

The ICT function supports UNICEF mission and strategic plan by enabling programme and operational effectiveness and efficiency through innovation, partnerships and providing ICT solutions and services in a timely, secure and safe manner.

How can you make a difference?

The purpose of the incumbent’s role is to carry out broad ICT functions and enable the provision of ICT solutions and services and assist in the delivery of results.

Enable continuous operation of ICT infrastructure and accessibility to ICT services and solutions:

• Ensure physical and logical security and safety of ICT environment and infrastructure;
• Operate ICT infrastructure –environment, hardware, network and telecommunications;
• Assist in the management of contracts for ICT services and products;
• Implement corporate solutions, services and keep systems and applications up and running;
• Manage changes and apply upgrades, security updates and patches;
• Conduct or supervise the provision of preventive and corrective maintenance;
• Manage emergency telecommunications operations and equipment;
• Manage the office’s ICT disaster recovery plan;
• Monitor, assess and verify the use of ICT resources to ensure compliance to corporate standards;
• Escalate compliance exceptions (proactive) and deviations (reactive).

Provide help, support and assist with capacity building and knowledge management:

• Provide technical and operational support to end-users;
• Manage escalated ICT incidents or problems to GSSC/ICTD;
• Distribute ICT-related communication materials from NYHQ, GSSC or Regional Office;
• Prepare and circulate internal ICT-related communications –emails, manuals, newsletters, flyers, best practices, FAQs…
• Offer or coordinate training workshops or clinics to build end-users capacity or to introduce new solutions and services;
• Share local experience and lessons learned with Regional Office, GSSC or ICTD for the collective benefit;
• Support the planning, organization and implementation of capacity building and knowledge management initiatives to enhance staff competencies;
• Support opportunities to improve productivity, efficiency, effectiveness and foster innovation;
• Participate in-person or remotely in country, regional or global events and discussions setting the future of ICT evolution to achieve UNICEF’s mission;
• Stay abreast of ICT trends, developments and best practices through professional development –journals, training, certification, etc.

Support operational and administrative tasks:

• Manage and supervise ICT staff;
• Support the development and maintenance of the office’s business continuity plan and ensure the inclusion of ICT inputs and perspective;
• Monitor risks and threats to ICT environment or infrastructure. Take appropriate action and inform management;
• Confirm the compliance with the host government regulatory requirements vis-à-vis the Basic Cooperation Agreement (BCA); i.e., data collection of sensitive information or personally identifiable information (PII), telecommunications licenses, and use of specialized equipment, such as HF/VHF radios, high-gain antennae, satellite phones, VSATs, VOIP, etc.
• Participate in inter-agency events, meetings or discussions to present UNICEF ICT’s interests, priorities and position;
• Act as ICT focal point for Emergency Preparedness, Delivering as One, One UN or other joint UN initiatives;
• Work closely with Administration and Finance on ICT-related budget, billing certification, inventory and asset management;
• Assist in providing information on the status of ICT for reports, reviews or audits;
• Prepare documentations related to ICT for programme, planning and budgeting exercises – CPD, CPAP, IBR, MTR, AWP, etc.
• Liaise with Regional Office, GSSC and ICTD to keep abreast of new initiatives and opportunities to innovate and modernize office operations and to contribute to the collective ICT evolution.

Assist in the delivery of results:

• Spearhead the technical support tp approved innovation initiatives and work closely with programme staff to facilitate proper implementation;
• Support technical and operational knowledge transfer to programme staff, implementing partners and beneficiaries;
• Study and understand the business requirements; i.e., PPP, RBM, HACT, etc. to improve the delivery of results;
• Assist in the selection of ICT training providers and the development of ICT training materials;
• Collaborate with C4D on their advocacy, outreach and dissemination tools for better utilization of technology to advance the delivery of results;
• Support Supply and programme staff to establish local LTAs for ICT-related programme contracts for services and products;
• Provide oversight of providers and third-parties of ICT-related services and products to programme;
• Assist in the facilitation of project management methodologies trainings and support the technical application by staff, counterparts and implementing partners;
• Support building capacity in the office and among partners for T4D activities benefiting children, and work closely with UNICEF staff to identify and evaluate benefit to programmatic areas of education, health/HIV/AIDS, child protection, youth and adolescents, communication and fund-raising;
• Advocate for the innovative use of technology to strengthen and support field operations programming, surveillance, monitoring and evaluation, advocacy, fund-raising and communication/social media/website and mobile applications work;
• Work with open-source development communities, local innovators, youth organizations, NGOs, the private sector, local media and academia to provide a space to nurture and test new and innovative ideas;
• Participate in the scalability, reliability and sustainability of T4D projects;

To qualify as an advocate for ev****ery child you will have…

• A University degree in computer science, software engineering, information technology management, business administration or related social science field is required.
• A minimum of one year of professional experience in information technology management and business operations in a large international organization and/or corporation is required. Experience in a UN organization is an asset.
• Certification and/or proven experience in one of these several ICT technical competencies: ICT Project Management, Business Analytics, Information Security, ICT Audit and Risk Management, Telecommunications, Networks Information Security and Software Engineering and Programming
• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

For every Child, you demonstrate...

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA).

The UNICEF competencies required for this post are:

1. Builds and maintains partnerships (1)
2. Demonstrates self-awareness and ethical awareness (1)
3. Drive to achieve results for impact (1)
4. Innovates and embraces change (1)
5. Manages ambiguity and complexity (1)
6. Thinks and acts strategically (1)
7. Works collaboratively with others (1)

To view our competency framework, please visit here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.