Information Comm. Technology Officer (NO-1) Fixed Term, Yaounde Cameroon #118281 ( Cameroon Nationals Only)

Contract

This is a NO-1 contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. More about NO-1 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, innovation!

UNICEF has been working in Cameroon since 1975 to allow women and children to fully realize their rights to development without restriction, as enshrined in the UN Convention on the Rights of the Child. UNICEF provides financial and technical support to Cameroon across seven areas to fully realize the rights of women and children. These areas include Health, HIV/AIDS, Water-sanitation-Hygiene, nutrition, education, child protection, and social inclusion. UNICEF focuses mainly on children and the most vulnerable and excluded families. Cameroon’s 2020 population is estimated at 26,545,863 people according to UN data. The population is young and generates strong socioeconomic demand. In rural areas, limited access to basic social services and the effects of climate changes lead to household impoverishment and severe child deprivations. The task is immense but not insurmountable; it requires the energy of all stakeholders in Cameroon and out of Cameroon: also, women, men, youth and children, government, technical and financial partners, donors, civil society, the private sector, parliamentarians, communities. Everyone is invited to take part in the struggle to meet the challenges that lie ahead. Together, we will act for Cameroon, a country that summarizes the challenges and hopes of Africa.

How can you make a difference?

Based on the established policies, guidelines, and service level agreements (SLAs), the purpose of this entry-level role is to support the provision of ICT solutions and services and assist in the delivery of results under close guidance and supervision.

1. Enable continuous operation of ICT infrastructure and accessibility to ICT services and solutions:

• Ensure physical and logical security and safety of the ICT environment and infrastructure.
• Operate ICT infrastructure –environment, hardware, network, and telecommunications.
• Assist in the management of contracts for ICT for services and products.
• Implement corporate solutions, services and keep systems and applications up and running.
• Manage changes and apply upgrades, security updates, and patches.
• Conduct or supervise the provision of preventive and corrective maintenance.
• Manage emergency telecommunication operations and equipment.
• Manage ICT disaster recovery plans.
• Monitor, assess, and verify the use of ICT resources to ensure compliance.
• Escalate compliance exceptions (proactive) and deviations (reactive).

2. Provide help, support, and assist with capacity building and knowledge management:

• Provide technical and operational support to end-users.
• Manage escalated ICT incidents or problems to GSSC/ITSS.
• Distribute ICT-related communication materials from NYHQ, GSSC, or regional office.
• Prepare and circulate internal ICT-related communications –emails, manuals, newsletters, flyers, best practices, FAQs…
• Offer or coordinate training workshops or clinics to build end-users capacity or to introduce new solutions and services; Share local experience and lessons learned with the regional office, GSSC, or ITSS for the collective benefit.
• Support the planning, organization, and implementation of capacity building and knowledge management initiatives to enhance staff competencies.
• Support opportunities to improve productively, efficiency, effectiveness, and foster innovation.
• Participate in in-person or remotely in-country, regional, or global events, discussions setting the future of ICT evolution to achieve UNICEF mission.
• Stay abreast of ICT trends, developments, and best practices through professional development –journals, training, certification, etc….

3. Support operational and administrative tasks:
   • Manage and supervise ICT Staff.
   • Support the office business continuity plans development and ensure the inclusion of ICT inputs and perspectives.
   • Monitor risks and threats to the ICT environment or infrastructure. Take appropriate action and inform management.
   • Confirm the compliance with the host government regulatory requirements vis-à-vis the Basic Cooperation Agreement (BCA), i.e., data collection of sensitive information or personally identifiable information (PII), telecommunications licenses, use of specialized equipment, such as HF/VHF radios, high-gain antennae, satellite phones, VSATs, VOIP, etc…
   • Participate in inter-agency events, meetings, or discussions to present UNICEF ICT interests, priorities, and positions.
   • Act as ICT focal point for Emergency preparedness, Delivering as, One UN or other initiatives.
   • Work closely with Administration and Finance on budget, billing certification, inventory, and asset management.
   • Assist in providing information for reports, reviews, or audits.
   • Prepare documentation for the programme, planning, and budgeting exercises – CPD, CPAP, IBR, MTR, AWP, etc…
   • Liaise with the regional office, GSSC, and ITSS to keep abreast of new initiatives and opportunities to innovate and modernize office operations and to contribute to the collective ICT evolution.
4. Assist in the delivery of results:

• Spearhead approved innovation initiatives and work closely with programme staff to facilitate proper implementation.
• Support technical and operational knowledge transfer to programme staff, implementing partners and beneficiaries.
• Study and understand the business requirements, i.e., PPP, RBM, HACT, etc… to improve the delivery of results.
• Advise programme staff to build an expert team to build better relationships with counterparts and implementing partners.
• Support counterparts and implementing partners to build capacity and nurture independence.
• Assist in the selection of training providers and the development of training materials.
• Collaborate with C4D and use their advocacy, outreach, and dissemination tools for better utilization of technology to advance the delivery of results.
• Support Supply and programme staff to establish local LTAs for ICT-related programme contracts for services and products; Provide oversight of providers and third parties of ICT-related services and products to the programme.
• Assist in the facilitation of project management methodologies training and support the application by staff, counterparts, and implementing partners.

Impact of Results

The ICT function supports UNICEF’s mission and strategic plan by enabling programme and operational effectiveness and efficiency through innovation, partnerships, and providing ICT solutions and services in a timely, secure and safe manner. With regards to the performance of the incumbent, any failures not properly addressed or corrected will have a high operational and damaging impact on the UNICEF office as a whole. The absence or lack of sound management of the ICT functions will affect UNICEF’s ability to support local counterparts and implementing partners and potentially affect UNICEF ICT globally and possibly have legal or financial repercussions affecting UNICEF’s brand and reputation

To qualify as an advocate for every child you will have

• A university degree in computer science, software engineering, information technology management, business administration, or related social science field is required.

• A minimum of one year of professional experience in information technology management and business operations in a large international organization and/or corporation is required. Experience in a UN organization is an asset.

• Certification and/or proven experience in one of these several ICT technical competencies: ICT Project Management, Business Analytics, Information Security, ICT Audit and Risk Management, Telecommunications, Networks Information Security and Software Engineering and Programming
• Fluency in French. Working knowledge of English required

For every Child, you demonstrate

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA).

The UNICEF competencies required for this post can be viewed in our competency framework, please visit here.

Core Competencies (For Staff without Supervisory Responsibilities) *

• Demonstrates Self Awareness and Ethical Awareness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drive to achieve impactful results (1)
• Manages ambiguity and complexity (1)

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.