Information Comm. Technology Officer (ICT), NO-A/ FT, Antananarivo, Madagascar

Contract

This is a NO-1 contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. More about NO-1 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up.

For every child, a champion

UNICEF is a leading humanitarian and development agency working globally for children rights. Child rights begin with safe shelter, nutrition, protection from disaster and conflict and traverse the life cycle. UNICEF strive to ensure that all children are born alive, stay safe and keep learning.

For 70 years, UNICEF endeavor to improve the lives of children and their families. Working with and for children through adolescence and into adulthood requires a global presence whose goal is to produce results and monitor their effects. UNICEF also lobbies and partners with leaders, thinkers and policy makers to help all children realize their rights—especially the most disadvantaged.

The ICT Officer (Level 1) reports to the ICT Specialist and work closely with programme sections and operations units.

Purpose for the job:

Based on the established policies, guidelines and service level agreements (SLAs), the purpose of this entry-level role is to support the provision of ICT solutions and services and assist in the delivery of results under close guidance and supervision. The incumbent is accountable for providing technical support for programmes with the implementation of UNICEF innovation tools and other digital public goods, including but not limited to RapidPro, U-Report, and Primero to gather and manage real-time data among duty bearers and right holders and inform adjustments of program needs to achieve better results for children.

How can you make a difference?

Summary of the key functions, accountabilities and related duties or tasks include: 1. Enable continuous operation of ICT infrastructure and accessibility to ICT solutions and services 2. Provide help, support and assist with capacity building and knowledge management; 3. Support operational and administrative tasks; 4. Programme support for T4D and digital interventions 5. Assist in the delivery of results.

1. Provide help, support and assist with capacity building and knowledge management:

• Provide technical and operational support to end-users; • Manage escalated ICT incidents or problems to GSSC/ITSS; • Distribute ICT-related communication materials from NYHQ, GSSC or regional office; • Prepare and circulate internal ICT-related communications –emails, manuals, newsletters, flyers, best practices, FAQs… • Offer or coordinate training workshops or clinics to build end-users capacity or to introduce new solutions and services; • Share local experience and lessons learned with regional office, GSSC or ITSS for the collective benefit; • Support the planning, organization and implementation of capacity building and knowledge management initiatives to enhance staff competencies; • Support opportunities to improve productively, efficiency, effectiveness and foster innovation; • Participate in-person or remotely in country, regional or global events, discussions setting the future of ICT evolution to achieve UNICEF mission; • Stay abreast of ICT trends, developments and best practices through professional development –journals, training, certification, etc….

2. Support operational and administrative tasks:

• Support the office business continuity plans development and ensure the inclusion of ICT inputs and perspective; • Monitor risks and threats to ICT environment or infrastructure. Take appropriate action and inform management; • Confirm the compliance with the host government regulatory requirements vis-à-vis the Basic Cooperation Agreement (BCA), i.e., data collection of sensitive information or personally identifiable information (PII), telecommunications licenses, use of specialized equipment, such as HF/VHF radios, high-gain antennae, satellite phones, VSATs, VOIP, etc… • Participate in inter-agency events, meetings or discussions to present UNICEF ICT interests, priorities and position; • Act as ICT focal point for Emergency preparedness, Delivering as One, One UN or other initiatives; • Work closely with Administration and Finance on budget, billing certification, inventory and asset management; • Assist in providing information for reports, reviews or audits; • Prepare documentations for programme, planning and budgeting exercises – CPD, CPAP, IBR, MTR, AWP, etc… • Liaise with regional office, GSSC and ITSS to keep abreast of new initiatives and opportunities to innovate and modernize office operations and to contribute to the collective ICT evolution.

3. Programme support for T4D and digital interventions:

• Work with programme teams and partners to adapt technology and innovative solutions appropriate to the country programme, based on good practices globally and in country. • Support the country office with the scale-up of T4D and digital interventions which employ UNICEF innovation tools including but not limited to RapidPro and U-Report • Assist country office to identify and assess new T4D initiatives, or new phases of on-going initiatives, with immediate potential to improve UNICEF programming • Participate as resource person in capacity building initiatives to enhance the competencies, capacity and knowledge within the programmes on digital development; train UNICEF staff, partners, government counterparts and other end users in digital development and technology innovation for children • Spearhead approved innovation initiatives and work closely with programme staff to facilitate proper implementation • Identify and engage with potential regional and country specific T4D partners and explore areas of engagement to promote and enhance UNICEF goals in the area of Technology for Development.

4. Assist in the delivery of results:

• Spearhead approved innovation initiatives and work closely with programme staff to facilitate proper implementation; • Support technical and operational knowledge transfer to programme staff, implementing partners and beneficiaries; • Study and understand the business requirements, i.e., PPP, RBM, HACT, etc… to improve the delivery of results; • Advise programme staff to build an expert team to build better relationships with counterparts and implementing partners; • Support counterparts and implementing partners to build capacity and nurture independence; • Assist in the selection of training providers and the development of training materials; • Collaborate with C4D and use their advocacy, outreach and dissemination tools for better utilization of technology to advance the delivery of results;

• Support Supply and programme staff to establish local LTAs for ICT-related programme contracts for services and products; • Provide oversight of providers and third-parties of ICT-related services and products to programme; • Assist in the facilitation of project management methodologies trainings and support the application by staff, counterparts and implementing partners;

Impact of Results :

The ICT function supports UNICEF’s mission and strategic plan by enabling programme and operational effectiveness and efficiency through innovation, partnerships and providing ICT solutions and services in a timely, secure and safe manner.

With regards to the performance of the incumbent, any failures not properly addressed or corrected will have high operational and damaging impact to UNICEF office as a whole. The absence or lack of a sound management of the ICT functions will affect UNICEF’s ability to support local counterparts and implementing partners and potentially affect UNICEF ICT globally and possibly have legal or financial repercussions affecting UNICEF’s brand and reputation.

To qualify as an advocate for every child you will have…

• A university degree in computer science, software engineering, information technology management, business administration or related social science field is required
• A minimum of one year of professional experience in information technology management and business operations in a large international organization and/or corporation is required. Experience in a UN organization is an asset.
• Certification and/or proven experience in one of these several ICT technical competencies: ICT Project Management, Business Analytics, Information Security, ICT Audit and Risk Management, Telecommunications, Networks Information Security and Software Engineering and Programming.
• Fluency in French is required and English is an asset.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability underpin everything we do and how we do it. Get acquainted with Our Values Charter: https://uni.cf/UNICEFValues

UNICEF competencies required for this post are…

 Demonstrates Self Awareness and Ethical Awareness (1)  Works Collaboratively with others (1)  Builds and Maintains Partnerships (1)  Innovates and Embraces Change (1)  Thinks and Acts Strategically (1)  Drive to achieve impactful results (1)  Manages ambiguity and complexity (1)

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable Female Candidates are encouraged to apply.

This position is open only to candidates of Malagasy nationality.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

UNICEF appointments are subject to medical clearance. Appointments are also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF offers reasonable accommodation for personnel with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.