Information Comm. Technology Manager (Customer Care & Technology Support), P4, UNICEF Global Shared Services Centre (GSSC), Budapest, Hungary (Not for Hungarian nationals)
Contract
This is a P-4 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 7 years of experience, depending on education.
Salary
The salary for this job should be between 90,970 USD and 117,287 USD.
Salary for a P-4 contract in Budapest
The international rate of 90,970 USD, with an additional 0% (post adjustment) at this the location, applies. Please note that depending on the location, a higher post adjustment might still result in a lower purchasing power.Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.
More about P-4 contracts and their salaries.UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, a calling.
We are committed, passionate, and proud of what we do. Promoting the rights of every child is not a job, it’s a calling.
For more information about GSSC please visit our Global Shared Services Centre (GSSC)
How can you make a difference?
The ICT Manager (Customer Care & Technology Support) leads and manages the overall Customer Care and Quality Assurance function which includes service objectives, metrics, and customer satisfaction worldwide for all ICT-related GSSC services that provide Tier 1 and Tire 2 service desk support and, Identify and Access Management for all systems. Oversees the GSSC ICT infrastructure i.e.: LAN/WAN/wireless, Desktop, File & Print, Telephony, and Teleconferencing. Performs vendor management, budget preparations, analysis of user ICT needs, and ensures Business Continuity for the GSSC including implementation of DevOps practice.
This will involve:
- Global Service Management for all ICT and GSSC services
- Technology Innovation and Support for GSSC
- DevOps and Business Continuity
- Leadership and management of staff
For Key function, Accountabilities and related duties/tasks please check Job Description of the post JD ICT Manager-CC & Support
To qualify as an advocate for every child you will have…
Requirements:
- An Advanced University Degree or equivalent background, in computer science, software engineering, information systems or other relevant disciplines is required. Relevant Project Management qualification (Agile, PMP, PRINCE2).
- A minimum of 8 years of professional experience, at the national and international level, specifically leading IT, Project Management and process design is required.
- Must have a strong understanding of technology and how it can be used to improve efficiency and customer experience.
- Experience in working with corporate ERPs (Enterprise Resource Planning) tools, understanding of software development languages, systems and frameworks (including frontier technologies). DataOps (data modeling, data integration, data quality management, and data governance) is an asset.
- Experience in a UN system agency, large private or public company, or experience working in a developing country and/or humanitarian/ emergency context is an asset.
- Fluency in both spoken and written English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.
To qualify as an advocate for every child, you will receive…
- A competitive salary 2022 ICSC Professional Salary scale (UN) access the UN Salary Scale worldwide Salaries and Allowances (UN), and here a salary calculator SalCalcInt (undp.org) for simulation.
- Holidays and leave 30 days of annual leave per year
- Parental leave
- Dependency allowance
- United Nations sponsored medical insurance plan
- Pension plan
- Optional life insurance plan
- Access to professional development and learning programs, online learning and learning path.
- Access to staff well-being support
- Access to career development support
For every Child, you demonstrate...
UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values
UNICEF competencies required for this post are…
(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others (8) Nurtures, Leads and Manages People.
To view our competency framework, please visit here.
During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.
UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
Remarks:
International Professional (IP) staff are recruited internationally and serve in duty stations outside their country of nationality. Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions.
Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with
UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.