Information Comm. Technology Assistant GS5, Quito, ECUADOR

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be more than 2,073 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, innovation

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does - in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children's rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life - in its social, political, economic, civic, and cultural dimensions - her or his rights are violated. There is growing evidence that investing in the health, education, and protection of a society's most disadvantaged citizens - addressing inequity - not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. Therefore, the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

How can you make a difference?

Information and Communications Technology (ICT) Assistant perform procedural and operative tasks and activities pertaining to UNICEF’s ICT systems, such as laptops administration (Hardware and Software), network monitoring, printers, and videoconference support, and PowerApps - Power Automate maintenance. Specialized activities typically pertain to the installation and routine configuration of ICT system components and user orientation. Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and/or serving as focal point for receipt and processing of user requests.

Under the close supervision of ICT Officer, the incumbent will provide ICT support for users, ensuring that effective and efficient solutions are provided to all incidents and queries on ICT operations and services.

Key functions, accountabilities and related duties and tasks:

1. Administering the office multi-user network and other data and telecommunication facilities. This involves administering user access to the network (routers, switches, access points), data security of the network, and troubleshooting ad-hoc hardware or software problems experienced in the network.
2. Organizing and performing office trainings and support on computer applications. This involves development of an office training and support plan based on organizational requirements and an assessment of staff competencies and needs.
3. Coordinating and assisting with the introduction and technical operation of organizational computer applications. This involves overall functioning of the system and the interaction of data between sections within the office and with the Country Office. Coordinate introduction of new system and troubleshoot ad-hoc user problems in its functioning.
4. Coordinating and assisting with the introduction of specific computer hardware and software. Installation of new hardware is scheduled with users. Advise users on appropriate use of software policy for the office. Periodically validate updates on computers and schedule driver implementation
5. Administering the maintenance of computer equipment. Maintain inventory of computer equipment. (Printers, laptops, scanners, video conferences systems).
6. Maintaining ICT security related documentation updated according to the new guidelines from Global ICTD and PCI procedures with the support of ICT Officer. Implement and monitoring security controls to keep the information secure.
7. Supporting in the maintenance of apps development (PowerApps, Power Automate, Power BI, O365)
8. Performing other duties, as required.

Impact of results:

The work of ICT Assistant impacts on the delivery of routine ICT administration activities that are closely interrelated with the work of other members of the ICT team to which assigned. The work performed affects not only the functionality of fundamental ICT systems, but also the operational efficiency of staff throughout the organization. Indirectly his/her work impacts on delivery of organization-wide programmes.

ICT Assistant also play a key role in providing ICT customer service support (second level) and troubleshooting tasks. The incumbents are routinely involved in working closely with colleagues in ICT on crosscutting issues and with client departments and staff in the handling and resolving of routine as well as minor specialized processes and delivery of ICT services. These relationships are important to ensure that (a) client needs are met expeditiously, (b) ICT systems are functioning as designed and (c) UNICEF’s staff are kept aware of new software releases, tools and equipment.

To qualify as an advocate for every child you will have…

• Education:
  • Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering.
  • Windows 10/11 Certificate or equivalent customer support certification is an asset.
  • Information Security courses / certifications is an asset.
  • Network administration (switches, routers, APs) course /certification is an asset
  • PowerApps /Power Automate course / certification is an asset.
• Experience:
  • A minimum of five years of progressively practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.
  • Experience in providing assistance to users on IT products and services and use of applications and diagnostic tools is required.
  • Practical experience in providing technical and business Customer Support and Services is required.
  • Practical experience and working knowledge of various computer platforms, network and applications.
• Languages:
  • Fluency in Spanish and English knowledge.
  • Knowledge of another official UN language (English, Arabic, Chinese, French, Russian) or a local language is an asset.
• Other Skills:
  • Good knowledge of UNICEF’s ICT regulations, rules, and procedures as well as systems and applications.
  • Good working knowledge of computer information systems, including micro-computer operating systems software (e.g., Windows), hardware and applications software and other office technology equipment.
  • Ability to understand data and effectively use office technology systems for its input and extraction.
  • Ability to provide on-the-job orientation to clients.
  • Takes responsibility to respond to service needs promptly and proactively.
  • Demonstrates a high degree of integrity, reliability and honors matters of confidentiality.
  • Ability to handle work quickly and accurately under time constraints.
  • Demonstrates courtesy, tact, patience, and ability to work effectively with people of different national and cultural backgrounds.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF appointments are subject to medical clearance. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (COVID). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.