Information Assistant (IT, Web & database support)

Mid

Overview

Provide technical assistance and IT support for WHO Blue Books production

You have:

• Completed secondary education or equivalent and additional education (DUT or equivalent) in Computer Programming, Information Technology, Database Management, Web Development, Publishing, Digital Media, Communications or another related field.
• At least three years' combined experience in programming, administering and/or implementing database management systems, providing IT support to users, setting up, administering and/or updating online resources, or producing digital content or online communications.
• Intermediate level (or higher) of both English and French is required.
• Knowledge of one or more web programming languages such as HTML, PHP, and/or JavaScript.
• Knowledge and prior use of SQL databases.
• Good knowledge and competency in MS Office suite (Word, PowerPoint, Excel).
• Knowledge of common IT tools for publishing: e.g. QuarkXpress, InDesign, Photoshop.
• Knowledge of web systems design, development, management.
• Knowledge of Freshservice.

Contract

This is a G-4 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 4 years of experience, depending on education. More about G-4 contracts.

OBJECTIVES OF THE PROGRAMME

The WHO/IARC Classification of Tumours Group (WCT) is part of the research Section of Evidence Synthesis and Classification (ESC).

The objective of the WCT group is to publish the WHO Classification of Tumours series (WHO Blue Books), which are the international standard of histopathological and genetic classification of human cancers.

The aim of the new position is to provide technical assistance to staff and contributors to the WHO Blue Books; control of data within an in-house database, and dissemination of information to the teams within and external to IARC.

More information about the WCT Group at IARC can be found at the following link:

http://www.iarc.fr/en/research-groups/WCT/index.php

Note: The candidate selected for this position must be prepared to take up duties by start of January 2021.

DESCRIPTION OF DUTIES

Under the supervision of the Principal Information Assistant in the WCT Group, the incumbent provides first level technical support as required by the members of the WHO Classification of Tumours team, with key duties as follows:

1. First level support to contributors of the WHO Blue Books on the use of the Online Submission System (using existing in-house developed tool ‘BBOSS’) and the WHO Blue Books online web site;

2. IT support during editorial board meetings (projectors, web access, data integration);

3. Data extractions required for the production of the WHO Blue Books;

4. Setup the online submission system for new projects, assisting the supervisor at early stages of new IT/online projects;

5. Log and follow user queries (in Freshservice) through to resolution according to terms and conditions of service level agreements;

6. Qualify and track cases to the right second level team(s).

REQUIRED QUALIFICATIONS

Education

Essential:

Completed secondary education or equivalent and additional education (DUT or equivalent) in Computer Programming, Information Technology, Database Management, Web Development, Publishing, Digital Media, Communications or another related field.

Desirable:

A higher university degree (Bachelor’s or Master’s) in one of the above or related fields.

Experience

Essential:

At least three years' combined experience in one or more of the following areas:

i) Programming, administering and/or implementing database management systems;

ii) Providing IT support to users (internal and external to the Organization);

iii) Setting up, administering and/or updating online resources;

iv) Producing digital content or online communications.

Desirable:

- Experience with content management systems for publishing;

- Experience in an international and/or scientific environment.

Skills

Essential:

- Knowledge of one or more web programming languages such as HTML, PHP, and/or JavaScript

- Knowledge and prior use of SQL databases

- Good knowledge and competency in MS Office suite (Word, PowerPoint, Excel)

- Excellent administrative, organizational, and time-management skills

- Effective communication and ability to work well as part of a multicultural team

- High level of accuracy and attention to detail

- Ability to work to deadlines

Desirable:

Desirable:

- Knowledge of common IT tools for publishing: e.g. QuarkXpress, InDesign, Photoshop

- Knowledge of web systems design, development, management

- Knowledge of Linux remote access tools and protocols: e.g. ssh, shell, ftp, smtp, vpn

- Knowledge and previous use of bibliographic software (EndNote)

- Knowledge of Freshservice

Use of Language Skills

Intermediate level (or higher) of both English and French is required.

REMUNERATION

The fixed remuneration for the above position currently amounts to EUR3111 per month, and is expressed net of income tax but before deduction of the employee share contributions for mandatory participation in the United Nations Joint Staff Pension Fund and in the Organization’s private insurance plans covering health, accident, illness and disability. Net paid salary after deduction of these contributions amounts to approx. EUR2700 per month.

Other benefits include 6 weeks of annual leave and allowances for dependent family members.

Employment status is that of international civil servant.

Note: due to the legal status of WHO/IARC as an international organization, its staff do not contribute to and do not generate benefits in French mandatory schemes for health insurance (“assurance maladie”), pension (“assurance vieillesse/retraite or unemployment (“Pôle-Emploi”) throughout their period of employment with the Agency.

ADDITIONAL INFORMATION

• We only accept applications submitted via our online recruitment tool, which can be filled out in English or French and should include a cover letter. Application profiles should include the details of all work experiences to date (including paid internships).

• This post is subject to local recruitment and will be filled by persons residing in the local commuting area of Lyon.

• Only candidates under serious consideration will be contacted for assessment and interview.

• This vacancy notice may be used to fill other similar positions at the same grade level.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• For information on WHO's operations please visit: http://www.who.int

• WHO/IARC is committed to workforce diversity.

• WHO/IARC has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

Apply now

Potential interview questions

Added 5 years ago - Updated 1 year ago - Source: who.int