Individual Contractor - Tour Guide

Result of Service A better understanding among the public of the work of the United Nations and the Vienna-based organizations; client satisfaction with the VIC guided tours.

Work Location Vienna

Expected duration 1 February - 31 December 2023 Subject to the availability of funds

Duties and Responsibilities The Visitors Service of the UN Information Service in Vienna seeks to enhance public understanding of the work and role of the United Nations and its Vienna presence through guided tours and lectures. It usually welcomes more than 50,000 visitors per year. Tour guides come from a variety of geographical and language backgrounds, reflecting the diversity of the UN membership.

Guided tours are conducted by tour guides on a daily basis in accordance with the daily work plan and needs of the Service. A large proportion of visitors are children and young people. Tours expected to be on offer in 2023 include a general “The UN in Vienna” tour for all audiences, an interactive tour for high school groups on the Sustainable Development Goals, special programmes for young children and a focus tour on art in the VIC, as well as virtual tours conducted online. For more information, see http://www.unvienna.org/visit

The contractor will, under the supervision of the Chief of Visitors Service, serve as a UN tour guide in Vienna. The contractor will carry out the following activities: - Conduct in-person guided tours of the Vienna International Centre for children and adults in accordance with given concepts/scripts for the different tour formats, - If needed, conduct inter-active virtual guided tours online through videoconferencing platforms like Microsoft Teams in accordance with given concepts using the presentations and multimedia resources provided - Provide visitors with basic facts on the United Nations as an organization and its presence in Vienna - Explain exhibits, and displays and multimedia assets used for virtual tours - Provide up-to-date information on the work of the United Nations and its priority issues including the Sustainable Development Goals - Answer questions about the United Nations - Participate in promotional activities - If requested support the Service’s tour dispatching operation - Perform other tasks as assigned by the supervisor - If requested travel to conduct official functions.

Additionally it is expected from the contractor that he/she: - Shows professionalism in work and behaviour, actively engages in teamwork to facilitate smooth tour operations, and uses resources provided by the UN in accordance with the UN standards and regulations - Attends formal training sessions and staff meetings and keeps him/herself informed on UN-related developments using the information provided by the Visitors Service, other UN sources and the media - Adheres to the uniform dress code for tour guides - Maintains a minimum availability of one hundred weekdays per calendar year during which he/she is able to conduct tours if required.

Tour Guides may be photographed or filmed during the conduct of their duties. By signature of their contract tour guides give consent for UNIS Vienna to publish the resulting images for promotional purposes.

Qualifications/special skills Completed secondary level education or higher is required. A proven interest in, and good knowledge of, the work and structure of the United Nations is required. Excellent presentation and communication skills, flexibility and good judgement are required. Professionalism, client-orientation, teamwork and technological awareness are desirable strengths.

Languages Fluent English and German is required; an additional language is an asset. Due to the current needs of the Service, native-level speakers of Arabic, Chinese, Czech, French, Russian, Slovak or Spanish are especially encouraged to apply.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.