Individual Contractor (9 months, full-time, remote): Support Supporter Engagement Strategy (SES) Deployment Mechanism (Go-To-Market), Division of Private Fundraising and Partnerships (PFP)

Contract

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UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope

The Supporter Engagement Strategy is a mechanism to deliver UNICEF’s Strategic Plan 2018-2021 and the foundation for reaching the 2030 Sustainable Development Goals. It brings to life UNICEF’s goal of winning support for the cause of children from decision makers and the wider public. As a How Strategy, SES is a set of enablers empowering UNICEF colleagues to reach advocacy, public engagement and fundraising goals with individuals: driving positive supporter evolution and personalized supporter journeys worldwide; leveraging state-of-the-art technologies and information to customize experiences locally and fostering positive change and collaboration within UNICEF.

It is UNICEF’s united effort to bring together PFP, DOC, ICTD divisions, and Global Volunteers Office with National Committees and Regional and Country Offices and engage individuals to reach results for children and young people.

How can you make a difference?

The individual contractor will play a critical role in documenting, cataloging, and organizing a set of processes, documents and tools to enable markets and its end-users to implement and maintain the various aspects of the Supporter Engagement mechanisms. This includes presentations, processes, and tools, working in a global, cross-divisional, and cross-functional team. The goal is to drive standardization that will help support and accelerate the rollout and maintenance of the Supporter Engagement Strategy (SES) solutions to UNICEF markets. The role will sit within the Division of Private Fundraising and Partnerships (PFP). The individual contractor will join as part of the SES team and will report to the SES Program Manager.

The individual contractor will be tasked with optimizing the market deployment suite, gathering, improving, and packaging tools for end-users to increase speed and efficiency in delivery. In addition, the professional will be responsible for clearly and easily communicating benefits and guidance to users.

MAIN TASKS

At the center of this role, the individual contractor must have the ability and experience of connecting the dots and constructing a big picture - integrating the work of managers, SMEs, BAs, and other stakeholders to achieve business objectives. The individual contractor will work closely with the SES Program Manager and provide expertise to improve deployment plans, actions, and deliverables.

Your role will be to guide (10%), organize (30%) and do (60%), and include:

• Optimizing the deployment roadmap and prioritization considering the portfolio and the needs of the UNICEF market teams.
• Coordinating with leadership to refine the scope, timelines of deployment and associated risks and mitigations that are required for efficient execution.

• Organizing and guiding SES team to finalize the deployment suite and all related assets, including:

• Gathering and improving current tools

• Developing needed process maps and guidance

• Monitoring and assessing the deployment plan against project commitments, providing transparency and advice to Program Manager, Market Deployment Manager, and team.

• Identifying dependencies and alignment of processes across SES’ teams; as well as, other transformation programs, highlighting them and working toward resolution.
• Engaging with the SMEs and across teams to ensure feedback is provided to the businesses on time.

• Gathering feedback from deployments and integrating it to the deployment process.

• Engaging with Senior stakeholders in ensuring that the deployment roadmaps get the right priority and attention in the businesses.

• Contribute to documentation of project, including lessons learned.
• Project records and documents are properly handed over to business and technical leads with clear descriptions of ongoing roles and maintenance activities.
• Undertaking other project tasks as required.

DELIVERABLES

The efficiency and effectiveness of support provided by the individual contractor ensures that all processes related to the implementation, rollout and maintenance of the SES mechanism are well documented, curated, organized and made easily accessible to the end-users through a Deployment interface that consists of 6 suites:

1. Assess: Set of documents and tools for markets to evaluate the opportunity to adopt SES and to understand the scope, financial and resource commitments and timeliness associated with the project

2. Prepare: Suite with guidance and tools to prepare the market for implementation, including checklists, questionnaires, and other documents to inform the project plan, market requirements and implementation

3. Technology Implementation: Step-by-step information about the implementation components and roles of technology teams involved in supporting markets to migrate to CORE platform

4. Supporter Experience Fundamentals: Supporter experience guidance and assets (online courses, recordings, webinars, etc.) to upskill colleagues, and marketing cloud training

5. Support Services: Easy to understand and access global and regional support for technical and business problems through global, regional, and local approach

6. Supporter Experience Accelerations & Growth: Resources and tools about state-of-the-art techniques and practices in marketing

The individual contractor will document and organize all the content associated with each suite mentioned above, and curate and organize it for publishing in the Deployment interface. In addition, the individual contractor will help automate tools within each suite that require data entry, such as models, questionnaires, and forms. Finally, the individual contractor will create a bibliography of all the content along with a glossary of assets that helps to maintain and update the interface.

ESTIMATED DURATION OF THE CONTRACT AND PROPOSAL:

9 months

REPORTING TO:

SES Program Manager, PFP

WORKPLACE:

Work from home within 2 hours of Central Europe Standard Time.

To qualify as an advocate for every child you will have…

• An advanced university degree in one of the following fields is required: Process Design, Engineering, Non-profit or Business Management, or another relevant field. (Alternatively, a first level university degree in a relevant field combined with additional years of qualifying professional experience maybe accepted in lieu of an advanced university degree.)
• A minimum of 5 years’ experience in process design, with emphasis on communications and/or designing user interfaces, is required.
• A minimum of 3 years' experience in managing complex, matrixed, multi-stakeholder projects & deliverables with demonstrable results, and stakeholder satisfaction is required.
• Experience with agile and lean methods and tools is required.
• Advanced knowledge of MS Excel is required.
• Problem solving, and risk dependency management.
• Fluency in English is required.

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

To view our competency framework, please visit here.

Click here to learn more about UNICEF’s values and competencies.

Remarks: Please indicate your ability, availability, and gross daily/monthly rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable). Applications submitted without a daily/monthly rate will not be considered. Also, please mention the earliest date you can start.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures and will not be entitled to benefits provided therein. Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.