Individual Consultant - IT (Websites and Applications Support)

Contract

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**OVERVIEW** ------------ Parent Sector : Education Sector (ED) Duty Station: Bangkok Classification of duty station: \[\[filter12\]\] Standard Duration of Assignement : \[\[filter13\]\] Job Family: Education Type of contract : Non Staff Duration of contract : From 7 to 11 months Recruitment open to : External candidates Application Deadline (Midnight Paris Time) : 17-APR-2023 UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism **OVERVIEW OF THE FUNCTIONS OF THE POST** ----------------------------------------- 1\. BACKGROUND AND OBJECTIVE Access to quality education is a basic human right. Globally there are 260 million and in Asia-Pacific 18 million children and youth out of school. Literacy and Lifelong Learning Team in the Section for Educational Innovation and Skills Development (EISD) implements regional co-operative programmes and national-level projects designed to promote literacy, non-formal education, and lifelong learning for disadvantaged children, youth, and adults under the guiding principle of a human rights-based approach to education. Also, UNESCO Bangkok has been devoted to promoting quality higher education and cross-border mobility in Asia and the Pacific, by building national capacities and sharing information. To truly achieve this goal, we have realized the importance of sharing the most authoritative and relevant information among NIC (National Information Center) with the ownership of the Parties of the Tokyo Conventions. Therefore, Higher Education team in the section has been developing Asia-Pacific Network of National Information Centres (APNNIC) website https://apnnic.net/. The programmes are in line with the Sustainable Development Goal No. 4: “Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all”. Our work is guided by UNESCO’s core values: commitment to the organization, integrity, respect for diversity and professionalism. This is your chance to build more equity in education! Our international, dynamic team is seeking an IT consultant to work closely with the Project Officers-in-charge and assist the team to implement programme activities. 2\. PURPOSE OF THE ASSIGNMENT UNESCO is seeking an individual IT consultant to maintain all websites and mobile applications of the Literacy and Lifelong Learning team and the Higher Education team. The consultant will also serve as the IT focal point of the teams to liaise with external contractors and partners to implement ICT-related activities in collaboration with UNESCO. 3\. DUTIES AND RESPONSIBILITIES Under the authority of the Director of UNESCO Bangkok and the overall supervision of the Chief of the Section for Educational Innovation and Skills Development (EISD) and the direct supervision of the Programme Officers in Literacy and Lifelong Learning, and Higher Education, and within the framework of the Project “Regional Promotion of Equitable Education through Innovations (Phase 2)”, “Learning Coin for Equitable Education (Phase 2) and “Equipping learners with relevant skills and qualifications to meet individual, labour market and societal demands”, the Individual Specialist will undertake the work assignments as follows: Long Description ---------------- 3.1 Ensure that all websites and applications of the Programme teams are always accessible, well-functioning, and secure. The list of the main websites and application include: • Asia-Pacific Network of National Information Centres (APNNIC) website: https://apnnic.net/ • Equitable Education Hub website: https://equity-ed.net • Lifelong Learning website: https://lll-olc.net • LearnBig website and mobile application: https://learnbig.net/ 3.1.1 Update the websites’ contents and materials in collaboration with the Programme teams when required. 3.1.2 Monitor and troubleshoot technical issues including security issues. 3.1.3 Conduct routine maintenance of the websites, database, and provide data backups and updates. 3.1.4 Lead in content migrations of the team’s archived websites to ensure that all contents are properly sorted, stored, and displayed on the websites. 3.1.5 Support the Programme teams to build, plan, design, develop, deploy, and maintain Amazon Web Services/Bluehost, Linux (UBUNTU), domains, and Cloudflare Services. 3.2 Develop new functions of the websites and mobile application as required by the Programme teams. In some cases, the Individual Specialist will be required to work collaboratively with the external contractors of UNESCO Bangkok. 3.3 Provide data analytics of websites, mobile applications, online courses and promote advocacy materials through websites, related social media platforms, and newsletters. 3.4 Serve as an IT focal point of the Programme teams to liaise with external entities, contractors and users on technical issues. 3.5 Perform IT support that may be required to ensure the success of the project implementation including assisting in the ICT trainings for teachers and users, ICT devices maintenance (e.g. tablets, laptops), and resource optimization as required. 3.6 Ensure that the following requirements are adhered to: 3.6.1 Ensure that customized codes are updated and compatible with the latest version of WordPress and Plug-ins, themes, and operating systems (UBUNTU). 3.6.2 The developments of all project’s websites and web-based applications comply with the UNESCO’s web server security guideline, and all user’s data are stored and kept safely according to the General Data Protection Regulation (GDPR) and the Personal Data Protection Act (PDPA). 3.6.3 All websites must be designed according to WCAG 2.1 web accessibility guidelines. 3.6.4 Provide plug-ins to support the learning management system (LMS) implementation of the Lifelong Learning website and others. 3.6.5 Provide guidelines and handover notes when necessary. In line with UNESCO's overall gender mainstreaming strategy, the Individual Specialist is expected to integrate a gender perspective in all activities and apply gender analysis and mainstreaming concepts whenever feasible. Long Description ---------------- 4\. TIMETABLE AND DELIVERABLES Deliverables Submit the deliverables to UNESCO for approval as follows: 4.1 Completion of merging and contents migration of the Equitable Education Hub website 4.2 Report on the improvements of the websites, LearnBig analytics system, and user analytics 4.3 Report on advocacy materials promotion through websites/social media platforms aligned with the conferences and events. 4.4 Report all updated websites/mobile applications and the related guidelines. Long Description ---------------- Timeframe From: 1 May 2023 To: 31 December 2023 No. Deliverables Reference Timeline 1 Completion of merging and contents migration of the Equitable Education Hub website 3.1.4 31 May 2023 2 Report on the improvements of the websites, LearnBig analytics system and user analytics 3.1.1 and 3.3 31 July 2023 3 Report on advocacy materials promotion through websites/social media platforms aligned with the conferences and events 3.3 31 October 2023 4 Report all updated websites/mobile applications and the related guidelines 3.1.1, 3.2, and 3.6.5 15 December 2023 **COMPETENCIES (Core / Managerial)** ------------------------------------ Accountability (C) Communication (C) Innovation (C) Knowledge sharing and continuous improvement (C) Planning and organizing (C) Teamwork (C) **-** ----- For detailed information, please consult the [UNESCO Competency Framework](https://en.unesco.org/sites/default/files/competency_framework_e.pdf). **REQUIRED QUALIFICATIONS** --------------------------- Education Bachelor’s degree in ICT, Computer Science, or any related fields. Work Experience • Minimum 2 years of experience in developing and maintaining websites and mobile applications. • Technical knowledge and experience in IT Infrastructure. Skills/Competencies - Experience in implementing Amazon Web Services (AWS) Infrastructure - Experience in monitoring, backup/recovery - Knowledge of Linux-based (UBUNTU) systems, SSH and command line, including Hardware, software, networking, Load balancer, Route 53, EC2, and S3 VPC on AWS. - Proven experience in troubleshooting skills in production support processes - Experience in programming in PHP, MySQL, MariaDB, JavaScript, CSS, and HTML. - Highly responsible with the ability to complete tasks in a timely manner. - Good communication skills in both Thai and English. - Good interpersonal skills, positive thinking, and can-do attitude. Languages Good knowledge of spoken Thai and English **DESIRABLE QUALIFICATIONS** ---------------------------- Experience in Docker and Docker Compose, portainer, NGINX and reverse proxy will be an advantage. **APPLICATION PROCESS** ----------------------- Interested candidates should click on “Apply Now” and upload the following documents as a single PDF document in place of the Employment History Form. • An updated Curriculum Vitae (CV) and a cover letter indicating how your qualifications and experience make you suitable for the assignment. • Written portfolio and financial proposals (in English): o Portfolio of past works and projects o The proposed monthly rates or the amount/budget to be charged for the assignment, which should be quoted in THB. Please show any travel costs separately. UNESCO places great emphasis on ensuring that the objectives of the work assignment, as described in the Terms of Reference, are met. Accordingly, in evaluating the proposals for the assignment, attention will focus first and foremost on the technical elements. From those proposals deemed suitable in terms of the criteria in the Terms of Reference, UNESCO shall select the proposal that offers the Organisation the best value for money. Additional Information • Travel costs should be included in the financial proposal. • This contract is for a period of 9 months, with the possibility of extension. The estimated start date is 1 May 2023 Assessment • Only applications providing the information requested in the application procedure will be considered. • Evaluation of qualified applicants may include an assessment exercise. Note: • Due to the large number of applications we receive, we are able to inform only the successful candidate(s) about the outcome or status of the selection process. • Please submit your application through SuccessFactors. Only if you are unable to attach requirements in the system, please inform us at [email protected] **SELECTION AND RECRUITMENT PROCESS** ------------------------------------- Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the [UNESCO careers website.](https://careers.unesco.org/careersection/2/joblist.ftl) No modifications can be made to the application submitted. The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview. UNESCO uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates. Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided. **Footer** ---------- UNESCO recalls that paramount consideration in the appointment of staff members shall be the necessity of securing the highest standards of efficiency, technical competence and integrity. UNESCO applies a zero-tolerance policy against all forms of harassment. UNESCO is committed to achieving and sustaining equitable and diverse geographical distribution, as well as gender parity among its staff members in all categories and at all grades. Furthermore, UNESCO is committed to achieving workforce diversity in terms of gender, nationality and culture. Candidates from non- and under-represented Member States ([last update here](https://en.unesco.org/careers/geographicaldistribution)) are particularly welcome and strongly encouraged to apply. Individuals from minority groups and indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the highest level of confidentiality. Worldwide mobility is required for staff members appointed to international posts. UNESCO does not charge a fee at any stage of the recruitment process.