Individual consultancy: Online and offline social listening, digital (IoGT) and social media engagement to support SBC interventions

Consultant Programme & Policy

Overview

Coordinate social media and digital listening initiatives to support SBC interventions

You have:

• Advanced university degree or equivalent experience in Social Science, Statistics, Communications, Marketing, Data Science and/or Knowledge management.
• At least 5 years of proven experience in SBC and/or social media monitoring and analysis and/or digital listening.
• Experience in the design and implementation of interventions on rumor management/misinformation.
• Fluency in English and Portuguese (verbal and written).
• Excellent writing skills planning and coordination skills, with proven ability to work independently.

Contract

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UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, Dedication

How can you make a difference?

Major duties and responsibilities

1. Setup and implement the UNICEF offline and online and social media monitoring and rumor management system in close coordination with MISAU social listening WG and RO initiatives and produce monthly reports and analysis of info collected with the social listening exercise.
2. Design and coordinate the implementation of evidence-base social media campaign to support SBC interventions and produce systematic reports on SBC social media campaigns.
3. Coordinate the existing Internet of Good Things (IoGT) platform with ACP team to promote SBC contents and raise evidence through specific polls. Produce monthly systematic reports and the reach and engagement of IoGT users.
4. In support to the SBC officer leading the SMS Biz platform, design SMS Biz polls to collect evidence to design and adjust SBC interventions.
5. Synchronize and use content across various UNICEF platforms such as the Internet of Good Things (IoGT), U-Report, social media and other UNICEF supported digital tools or platforms for effective message dissemination.
6. Systematize insights and findings across various UNICEF platforms such as the Internet of Good Things (IoGT), U-Report, social media and contribute to produce evidence to design and adjust SBC interventions.
7. Disseminate results of impact achieved and findings collected across various UNICEF digital platforms with UNICEF programmes and relevant government institutions and partners.

Key expected Results

Output 1. Setup and implement the UNICEF offline and online and social media monitoring and rumour management system in close coordination with MISAU social listening WG and RO initiatives and produce monthly reports and analysis of info collected with the social listening exercise.

• UNICEF Mozambique social listening system set up and implemented integrating offline and online data sources;
• Consistent and active collaboration with MISUA social listening WG effectively functioning;
• Monthly reports with analysis of content and trends produced to guide SBC interventions.

Output 2: Design and coordinate the implementation of evidence-base social media campaign to support SBC interventions and produce systematic reports on SBC social media campaigns.

• In coordination with the SBC team, SBC social media campaigns are planned on annual basis;
• In close collaboration with social media focal point, products are designed and SBC social media campaign are organized and conducted;
• Reports on results of SBC social media campaigns produced.

Output 3: Coordinate the IoGT platform to promote SBC contents and raise evidence through specific polls. Produce monthly systematic reports and the reach and engagement of IoGT users.

• In collaboration with the SBC team, messages and products are design and promoted through IoGT platform;
• In collaboration with the SBC team, polls are designed and conducted using IoGT platform;
• Monthly reports with analysis of content and trends produced to guide SBC interventions.

Output 4: In support to the SBC officer leading the SMS Biz platform, design SMS Biz polls to collect evidence to design and adjust SBC interventions.

• In collaboration with the SBC team and the SMSBiz focal point, polls are designed and conducted;
• SMSBiz polls results are collected, systematize and disseminated accordingly.

Output 5: Synchronize and use content across various UNICEF platforms such as the Internet of Good Things (IoGT), U-Report, social media and other UNICEF supported digital tools or platforms for effective message dissemination.

• In coordination with the SBC team, topic of intervention, messages and products designed and disseminated according to a plan;
• Specific SBC campaigns supported by digital media.

Output 6: Systematize insights and findings across various UNICEF platforms such as the Internet of Good Things (IoGT), U-Report, social media and contribute to produce evidence to design and adjust SBC interventions.

• Reports and finding coming from various digital platforms monthly systematized in reports helpful to design and adjust SBC interventions.

Output 7: Disseminate results of impact achieved and findings collected across various UNICEF digital platforms with UNICEF programmes and relevant government institutions and partners.

• Reports on achievements and findings collected across UNICEF digital platforms properly disseminated in coordination with the SBC team.

Outputs/Deliverables/Payment schedule:

The consultant will be required to produce the outputs as specified below.

Deliverable 1:

In coordination with the SBC team, SBC social media campaigns are planned on annual basis;

Monthly reports with analysis of content and trends produced.

Timeframe: By mid-March 2023

Payment:

Deliverable 2:

Consistent and active collaboration with MISUA social listening WG effectively functioning.

Timeframe: By mid-April 2023

Payment:

Deliverable 3:

UNICEF Mozambique social listening system set up and implemented integrating offline and online data sources.

Monthly reports with analysis of content and trends produced.

Timeframe: By mid-May 2023

Payment:

Deliverable 4:

In collaboration with the SBC team, messages and products are design and promoted through IoGT platform

Timeframe: By mid-June 2023

Payment:

Deliverable 5:

In close collaboration with social media focal point, products are designed and SBC social media campaign are organized and conducted

Timeframe: By mid-July 2023

Payment:

Deliverable 6:

In collaboration with the SBC team, polls are designed and conducted using IoGT platform;

Monthly reports with analysis of content and trends produced.

Timeframe: By mid-August 2023

Payment:

Deliverable 7:

In collaboration with the SBC team and the SMSBiz focal point, polls are designed and conducted;

SMSBiz polls results are collected, systematize and disseminated accordingly.

Timeframe: By mid-September 2023

Payment:

Deliverable 8:

In coordination with the SBC team, topic of intervention, messages and products designed and disseminated according to a plan;

Specific campaigns supported by digital media.

Timeframe: By mid-October 2023

Payment:

Deliverable 9:

Reports on results of SBC social media campaigns produced.

Timeframe: By mid-November 2023

Payment:

Deliverable 10:

Reports and finding coming from various digital platforms monthly systematized in reports helpful to design and adjust SBC interventions.

Timeframe: By mid-December 2023

Payment:

Deliverable 11:

Reports on achievements and findings collected across UNICEF digital platforms properly disseminated in coordination with the SBC team.

Timeframe: By mid-January 2023

Payment:

To qualify as an advocate for every child you will have…

Education

Advanced university degree or equivalent experience in Social Science, Statistics, Communications, Marketing, Data Science and/or Knowledge management. Training in one of these several Social Media and/or Data Science technical competencies: Social media management, Digital monitoring, Business Analytics.

*A first-level university degree in a relevant field combined with seven years of professional experience may be accepted in lieu of an advanced university degree.

Work Experience

• At least 5 years of proven experience in SBC and/or social media monitoring and analysis and/or digital listening
• Experience in the design and implementation of interventions on rumor management/misinformation
• Excellent writing skills planning and coordination skills, with proven ability to work independently.
• Previous work with UNICEF (HQ or ROs) is an added advantage.

Language Proficiency

• Fluency in English and Portuguese (verbal and written).

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).

To view our competency framework, please visit here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.

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Potential interview questions

Added 3 years ago - Updated 1 year ago - Source: unicef.org