Incident Manager

Contract

This is a P-5 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 10 years of experience, depending on education.

Salary

The salary for this job should be between 165,084 USD and 206,888 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

OBJECTIVES OF THE PROGRAMME

The mission of WHO’s Health Emergencies Programme (The Programme) is to help countries, and to coordinate international action, to prevent, prepare for, detect, rapidly respond to, and recover from outbreaks and emergencies.

PURPOSE OF THE POSITION

In the context of the WHO Health Emergencies incident management system (IMS), at the country or regional level, the incumbent will have overall responsibility in the coordination of planning, management, adaptation and implementation of Strategies and work plans for the particular incident, including deciding on the ordering and the release rsources.

The incumbent will manage the operational and technical components with WHO Headquaters, etablish clear lines of communications, ensure proper documentation of the incident, including the provision of situation reports and action plans.

DESCRIPTION OF DUTIES

Reporting to the respective supervisors (depending on the location of the position and level of the emergency) the Incident Manager (IM) constitutes the first and primary organizational component of the IMS organization structure at the respective level (country or regional).

In close coordination with the respective regional office, country office and WHO/HQ and input from the IMS team, the IM directs and coordinates WHO overall emergency response and recovery activities.

He/she provides strategic leadership to the health sector/cluster response in support of national and local health authorities and is responsible for all aspects (operational, technical, and programmatic) of the incident management system.

This requires building dynamic and efficient teams to bolster WHO’s emergency response and recovery operations, extensive and ongoing contacts with officials and representatives from health cluster partners and other cluster leads and coordinators, other policy staff and technical staff in partner agencies (both within and outside the UN system), and senior staff of ministries of health (MOH) and related ministries to advocate and successfully influence national strategies.

The IM will engage and closely collaborate with WHO senior management, regional office counterparts, heads of WHO country offices and external partners. Guidelines and key documents available include Incident Management System document, emergency SOPs, Framework on Emergency Risk Management (FERM), Accountability and delegation of authority framework.

The incumbent is expected to exercise full judgment in adapting or modifying relevant WHO guidelines and to lead the development of new policies and guidelines to meet particular requirements or changing circumstances.

During deployment, the duty station may change, and duties may be modified, based upon the technical needs of the Programme.

During the complete operational period:

1. Coordinate WHO's incident management system at the country or regional level, assess and reassess the emergency situation, determine strategies, set objectives appropriate to the level of the required response; prioritizing filling health service delivery gaps, develop an operational planning cycle to reach health sector performance standards and approve the incident action plan (IAP) ensuring fulfilment of WHO’s critical functions.

2. Ensure the implementation of the IMS, ensuring synergies and smooth functioning between the operational and technical components, oversee the monitoring and evaluation of the operations, take corrective actions as necessary.

3. Provide guidance to the respective state’s capacities with respect to emergency preparedness, response and recovery; ensure the participation of the country office in the joint risk assessment process of any suspected or actual emergency event.

4. Build external relations, represent WHO and its positions in negotiations in relevant inter-agency and international fora involved with the incident management system at the country level.

Immediate actions:

5. Manage the Health Emergency Operations, and provide technical advice to other agencies, with emphasis on the coordination and consolidation of health agencies and health cluster activities.

Coordinate overall incident health related activities to ensure the concerted approach of WHO in all required functional areas as per incident management structure.

6. Support national and local health authorities and partner with UN agencies, international, governmental and nongovernmental organizations/institutions, in respect of the mobilization and coordination of resources, identify needs and funding gaps; encourage donors to fund the overall health sector response to affected populations.

7. In cooperation with other levels of response authorize the release of related information, communications, advocacy products and statements to internal and external partners as well as to the public. Provide information to/briefing of senior and elected officials as required, manage sensitive issues arising from the incident.

8. Determines WHO response team staffing needs, ensures deployment arrangements and the mobilization of the required human resources. Provide leadership, motivation, guidance, and performance management of staff and experts, build dynamic and efficient teams to bolster WHO’s incident management operations, take concrete measures to ensure the safety and wellbeing of all WHO responders.

Demobilization/recovery:

9. Oversee demobilization of the Operations Centre and restocking of supplies, as appropriate.

10. Ensure that after-action activities are coordinated and completed including:

• Collection of all event documentation,

• Conduct of staff debriefings to identify accomplishments, response and improvement issues,

• Identify needed revisions to the event management procedures, job action sheets, operational procedures, records, and/or other related items

• Writing the after action report and improvement plan.

REQUIRED QUALIFICATIONS

Education

Essential:

An advanced university degree in health-related field, management, emergency, humanitarian, disaster management or related field from an accredited/recognized institute.

Desirable:

• Specialized training in emergency management; specific training in humanitarian response.

• Medical degree.

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Experience

Essential:

• At least 10 years of related experience in emergency management and operations, with proven experience in emergency response. Substantial experience at both national and international levels in leadership positions, capacity-building and their implementation.

• Experience in developing and promoting collaborative partnerships and/or experience in developing countries.

• Substantial experience in efficient human and financial resource management.

Desirable:

• Relevant work experience in outbreaks and/health emergency management and related strategy development with WHO and/or UN agencies, health cluster partners;

• Experience working in relevant nongovernmental or humanitarian organizations.

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Skills

• Demonstrated knowledge of the rapid response operations and their implementation in emergencies as related to public health, complemented by demonstrated ability to identify and manage difficult situations, to lead and direct multidisciplinary and multinational staff.

• Excellent skills in the assessment, monitoring, analysis and evaluation of emergency situations, with the ability to conceptualize and implement innovative strategies and advocate their implementation.

• Authoritative and comprehensive knowledge of the theory, principles, methods and techniques in international emergency incident management system.

• Strong strategic thinking, with the ability to quickly comprehend strategic and tactical objectives and to formulate comprehensive plans to address challenges/risks.

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WHO Competencies

*1. Teamwork,

*2. Respecting and promoting individual and cultural differences,

*3. Communication,

4. Building and promoting partnerships across the organization and beyond,

5. Ensuring the effective use of resources,

6.Creating an empowering and motivating environment,

7.Promoting WHO's position in health leadership.

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Use of Language Skills

Essential:

Excellent knowledge of English

Desirable:

Working knowledge of another WHO official language would be an asset.

REMUNERATION

WHO offers staff in the Professional Category an attractive remuneration package, which for the above position includes an annual net base salary starting at 90,664 US Dollars (subject to mandatory deductions for pension contributions and health insurance, as applicable).

Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level.

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position.

• WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• Staff members in other duty stations are encouraged to apply.

• For information on WHO's operations please visit: http://www.who.int.

• WHO is committed to workforce diversity.

• WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment, and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• WHO has a mobility policy which can be found at the following link: http://www.who.int/employment/en/? Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.

• Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.

• For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.