Identity Management Rapid Response Officer

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and

encourages qualified candidates to apply irrespective of race, color, national origin, ethnic or social background, genetic information,

gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

Job Title: Identity Management Rapid Response Officer

Type of Contract: Regular Consultant level II

Division: CBT / Cash-Based Transfers Division

Duty Station (City, Country): HQ Rome, Italy

Duration: 11 months

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

The United Nations World Food Programme (WFP) is the world’s largest humanitarian organization, saving lives in emergencies and using food and cash assistance to change lives and empower people to meet their essential needs. WFP does this both through direct programming as well as by supporting governments on their national pathways toward the Sustainable Development Goals (SDGs), in partnership with multiple stakeholders. WFP is the largest cash actor in the humanitarian community: WFP transferred over US$3.3 billion to 56 million people across 72 countries in 2022.

WFP endeavours to reach as many people in need as possible utilising available resources. This means making sure that assistance reaches intended people while preventing or detecting the possible divergence of entitlements (food and cash). WFP either collects personal data from people directly or receives data from partners to enrol people into assistance programmes, and then continually verifies people to make sure that assistance is reaching the right individuals and families.

The Cash-Based Transfer (CBT) Division in HQ has been tasked with leading WFP’s corporate approach to Identity Management (IDM), which includes supporting field operations to securely collect, store and utilise personal information from people we serve to reach them effectively with assistance.

CBT is therefore recruiting an IDM Rapid Response Officer to augment the CBT Rapid Response Team. The incumbent will be expected to deploy to emergencies for about 6-8 months per year, depending on operational needs and with breaks between deployments. They will be deployable in a variety of contexts, including large corporate emergencies, to support Country Offices in designing and setting up business processes such as registration, enrolment, verification and the delivery of CBT and in-kind assistance with assurance. Specific TORs for each deployment will depend on the country context.

Job Purpose:

As an Identity Management Rapid Response Officer, you will support the design of business processes, key controls and business requirements for registration, enrolment, verification and the delivery of CBT and in-kind assistance. You will work in partnership with WFP’s Technology division (TEC), and relevant product owners, to ensure that the business capabilities needed are embedded in corporate systems, tools, and services. Support the development and delivery of global support offered to WFP country offices and partners for IDM systems and operations. You will ensure close coordination with WFP field colleagues, end-users of systems, people we serve and other key stakeholders and deploy on mission regularly to solve challenges and support optimal field operations. Gather feedback and requests from WFP country offices and work towards meeting their needs through overall excellent support and service provision.

KEY ACCOUNTABILITIES and RESPONSIBILITIES:

1. Manage day-to-day implementation of Identity Management by providing support to WFP operations (including activity design, implementation, monitoring and budget preparation).
2. Support structures for Country Offices to raise issues and ask questions related to Identity Management solutions and operational support needs.
3. Establish and maintain effective and constant two-way communication with key stakeholders of Identity Management solutions, including Country Offices, Reginal Bureaus, and external partners.
4. Provide direct support to Country Offices related to Identity Management solutions, standard operating procedures, best practices, and Identity Management services.
5. Coordinate with WFP TEC Division and relevant product owners to ensure that corporate systems perform the business capabilities needed. Guide the prioritisation of new features, product roadmaps and change requests for corporate systems based on field needs, corporate standards, and best practices.
6. Work closely with CBT’s normative and policy focal points, user experience experts and other key stakeholders to ensure that corporate systems and services are developed and offered following a human-centred design approach, user journey mapping and are upholding of peoples’ rights to privacy and protection.
7. Contribute to CBT’s global support structure for Identity Management, including defining the roles and responsibilities (between HQ, Regional Bureaus and Country Offices) and monitoring the delivery of support activities.
8. Engage with WFP country offices and regional counterparts to agree on deliverables (formalised as Service Agreements) and facilitate the delivery of support services.
9. Continuously review feedback and new requests from Country Offices Regional Bureaus and act on the feedback to continually enhance WFP’s corporate capabilities and service offerings.

QUALIFICATIONS AND EXPERIENCE REQUIRED:

Education:

University Degree or Advanced University Degree in international relations, political or economic science, business administration, computer and information systems or other relevant academic areas.

Experience:

Five or more years of relevant work experience in designing and implementing humanitarian in-kind or cash programmes involving registration, verification or enrolment of beneficiaries is key. Field experience in humanitarian operations is essential.

Knowledge and Skills:

Microsoft Office, data collection tools, database technologies and project management methodologies. Experience and ability to effectively engage and coordinate across a variety of stakeholders.

Languages:

Fluency (level C) in English with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) is desirable.

Terms and Conditions

WFP offers a competitive compensation package which will be determined by the contract type and selected candidate’s qualifications and experience.

Please visit the following websites for detailed information on working with WFP.

http://www.wfp.org Click on: “Our work” and “Countries” to learn more about WFP’s operations.

Deadline for applications: 14 August 2023

Ref.: VA No. 828735

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive

work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority.

Therefore, all selected candidates will undergo rigorous reference and background checks.

WFP is committed to an accessible, inclusive recruitment process. Please contact us at [email protected] to advise us of any disability related reasonable

accommodation or accessibility requests you may have. A member of the reasonable accommodation team will contact you to confidentially discuss your needs

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ),

International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar

bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.