ICT Technical Assistant - Nigeria Abuja

Contract

This is a Professional contract (NRC) contract. More about Professional contract (NRC) contracts.

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

These strategic locations have allowed NRC greater reach from the north and south parts of the North-East and North Central region and allowed NRC to contribute to bridging the gap between humanitarian aid and development cooperation, including by focusing on equitable access to basic services and strengthening the rights of displaced people and returnees. In addition to the Country Office and the above-mentioned Area Offices, NRC has sub-office structures in Monguno, Biu, Mubi, Pulka and Gwoza.

We are looking for people who are passionate about helping refugees and people forced to flee.

If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic and passionate ICT Technical Assistant to join our team in Abuja, Federal Capital Territory. You will assist in the day-to-day implementation of ICT (Information, Communication, and Technology) functions responsibilities at the Country level (Abuja and Maiduguri Office) and other possible travel to other Area field office for support.

Qualifications

Generic professional competencies:

• Experience working as ICT Assistant/ICT Officer/Consultant in a humanitarian/recovery context preferably with a similar organization like NRC.
• Documented experience in related to network management and cloud networking
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Fluency in English, both written and verbal
• Completion of NYSC

Context/ Specific skills, knowledge, and experience:

• Good knowledge of the Nigerian context (internet services, Networks, software/hardware authentication)
• Office organization skills,
• Knowledge of Microsoft office 365, Access, and SharePoint is required.
• Certification in Microsoft Certified Systems Engineer (MCSE), and Cisco CCNA will be an added advantage.

What’s in it for you?

Join a work culture that empowers every employee to share ideas and take responsibility:

At NRC we think creatively. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take the initiative.

Learn on the job: NRC's collaborative working style favours the exchange of good practice and lessons learnt. At NRC, employees learn on the job and are encouraged to look for opportunities to develop new competencies. NRC managers prioritise the quality work and the competency development of their staff. This entails giving newcomers a good start, following up, training and mentoring employees to allow them to perform well in their current job, and offering learning and development programmes.

*Additional Information*****:

Duty Stations: Abuja, Nigeria

Duration of contract: 12 months (Renewable).

Grade Level: Grade 4 in NRC's grading structure.

Reporting line: ICT Coordinator

Travel: 25%

This position is open to Nigeria Nationals only. We invite applications from all qualified and interested candidates. Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline. Female candidates are strongly advised to apply.

Responsibilities

Role and responsibilities

• Adhere to NRC policies, tools, handbooks and guidelines
• Assist with the implementation of the ICT function portfolio according to plan of action
• Prepare and develop status reports as required by management
• Ensure proper filing of documents

• Promote and share ideas for improvement of the ICT function

  Specific responsibilities

• Responsible of providing first-level support to NRC staff, including but not limited to network, printers, computers software, and hardware troubleshooting.

• Ensures effective help desk coordination of all NRC Staff tickets in the country, and proper assigning to respective Area Office of ICT officers.
• Assist in the rollout of new software or hardware to all devices.
• Maintain service contracts for phone networks, and asset registers for communications equipment, in coordination with the User support need.
• Conduct awareness sessions and ICT training are when needed.

Please download Job Description for further details