ICT Technical Assistant Mozambique Mueda

Contract

This is a Professional contract (NRC) contract. More about Professional contract (NRC) contracts.

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

Generic responsibilities (max 10)

1. Adhere to NRC policies, tools, handbooks, and guidelines.
2. Assist with the implementation of the support function portfolio according to plan of action.
3. Prepare and develop status reports as required by management.
4. Ensure proper filing of documents.
5. Promote and share ideas for improvement of the support function.
6. Technical Support on IT related issues such as Hardware, software, LAN/WLAN

Qualifications

1. Competencies

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following three categories:

1. Professional competencies

   Generic professional competencies:

• Good grasp of intranet systems.
• Have good spoken and written communication skills
• Excellent interpersonal skills
• Have problem solving skills to deal with disputes, grievances and staffing problems
• Planning and delivering results
• Working with people
• Analyzing skills
• Handling insecure environments

Context/ Specific skills, knowledge and experience:

• B.Sc. Degree in Computer Science/Information Technology or related field.
• At least 3 years of work experience
• INGO Experience required
• Hands on Experience and knowledge in Hardware, LAN/WLAN,
• Prior ICT experience in a setup with environmental and geographical constraints.
• Experience from working as an ICT Officer in a humanitarian/recovery context
• Certification on Microsoft Server/Cisco product is a plus
• Fluency in Portuguese

• Good knowledge in English

  2. Behavioral competencies (max 6)

These are personal qualities that influence how successful people are in their job. The following are essential for this position:

• Handling insecure environments
• Managing resources to optimize results
• Empowering and building trust
• Managing performance and development
• Planning and delivering results

Responsibilities

Specific responsibilities (max 10)

1. Provide technical support services in relation to new or appropriate office technology options that are relevant to NRC offices in respect to ICT.
2. Plan for technology upgrades, expansion, and replacements by overseeing their systematic needs assessment, specification, and budgeting.
3. Ensure that computer network and other office technology access privileges, applications and data storage requirement and regular backups and configured and maintained.
4. Update a harmonized data and other office technology disaster recovery plans and implement where appropriate.
5. Define, deploy, and maintain system security for shared services.
6. Ensure installation and maintenance of protection services (Antivirus, firewalls) for the entire office setup.
7. Monitor LAN and subsequent WAN bandwidth usage and advice management on LAN/WAN improvement.
8. Create and maintain ICT configuration database for both hardware and software and ensure the file copy is regularly updated.
9. Organize for regular quarterly preventive service and maintenance schedules for ICT Hardware including computer license renewals and ensure all service and maintenance reports are properly filed and shared with management.
10. . Any other duties as may be allocated by supervisor