ICT Technical Assistant Libya Tripoli

IT & Telecom

Overview

Assist in the day to day implementation of ICT functions.

You have:

• Minimum 2 years’ experience working in a ICT Support Function in a humanitarian/recovery context.
• Fluency in English; reading, written and spoken English.
• Bachelor’s degree in IT or equivalent.
• Ability of keeping up to date with modern ICT trends.
• Good communication and interpersonal skills.

Contract

This is a Professional contract (NRC) contract. More about Professional contract (NRC) contracts.

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to:

• treat everyone with respect and dignity

• contribute to building a safe environment for all

• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)

• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH

The purpose of the Technical Assistant position is to assist in the day to day implementation of ICT (Information, Communication and Technology) functions responsibilities.

Qualifications

1. Competencies

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

1. Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies:

• Minimum 2 years’ experience working in a ICT Support Function in a humanitarian/recovery context

• Previous experience from working in complex and volatile contexts

• Documented results related to the position’s responsibilities

• Fluency in English; reading, written and spoken English

Context/ Specific skills, knowledge and experience:

• Bachelor’s degree in IT or equivalent

• Ability of keeping up to date with modern ICT trends

• Good communication and interpersonal skills

• Advance knowledge in Microsoft Office.

2. Behavioural competencies

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 6 behavioral competencies as follows:

• Handling insecure environments
• Build meaningful relations
• Act with integrity
• Deliver results

3. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• The Job Description
• The Goals and Performance Plan
• The NRC Competency Framework

Responsibilities

Generic responsibilities

1. Adhere to NRC ICT policies, tools, handbooks and guidelines
2. Assist with the implementation of the ICT function portfolio according to plan of action
3. Prepare and develop status reports as required by management
4. Ensure proper filing of documents
5. Promote and share ideas for improvement of the support function
6. Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.

Specific responsibilities

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

• Responsible of providing first level support to NRC staff, including but not limited to network, printers, computers software and hardware troubleshooting.
• Ensures effective coordination of ICT helpdesk functions and provide support to NRC Staff.
• Assist in roll out of new software or hardware to all devices.
• Monitoring of the Network Devices in Meraki.
• Assist with the purchase of ICT-related items and maintain proper records and documentation
• Ensure network availability and perform regular maintenance checks on all the network devices
• Maintain service contracts for phone networks, and asset registers for communications equipment, in coordination with the Logistics teams.
• Assure that all software on NRC equipment is licensed and keep record of licenses and support contracts to include notification of renewal timeframe to management.
• Conduct awareness sessions and ICT trainings when needed.

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• NRC Libya Staff
• MERO ICT Team
• Head Office ICT Team

Scale and scope of position

Staff: n/a Stakeholders: n/a Budgets: n/a Information: Webcruiter, Intranet, Filing tree Legal or compliance: Code of Conduct, DonorAgreements, NRC Acceptable Use Policies.

Apply now

Potential interview questions

Added 1 year ago - Updated 1 year ago - Source: nrc.no