ICT Technical Assistant Ethiopia Afar

Contract

This is a Professional contract (NRC) contract. More about Professional contract (NRC) contracts.

Role and responsibilities

The ICT Assistant is responsible for providing technical ICT support to the area offices.

Generic responsibilities

• Implement NRC’s ICT policies and guidelines at Area Level.
• Schedule computer related services, maintenance and Manage GFD IT equipment.
• Ensure information security for all NRC systems in line with regulations.
• Provide ICT support and trainings to Data Collectors and Enumerators.
• Implement and update a data disaster recovery plan (Cloud)

Specific responsibilities

• Assist the ICT Coordinator in installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Direct all support queries via the ticketing system and monitor the performance of the support provided.
• Travel frequently to the Food Distribution Points to support data work.
• Give basic computer trainings and office 365 training to all Data Collectors.
• Support in Setting up new users' accounts and emails and dealing with Multi-factor authentication.
• Partake in provision of specification for any ICT equipment to purchased and provide technical bids analysis to ensure the purchase will conform to standards and software in place. And receive all computers and equivalent assets purchased or received by NRC ensuring they match specification and requirement
• Liaise with Ethio-telecom (ISP) and other clients to solve ICT problems.
• Perform any task assigned by the line manager