ICT Support Specialist - Local

IT & Telecom Information Management

Overview

Provide IT support and management for end-user services.

You have:

• A university degree from an accredited educational institution in computer science, information technology or other related discipline.
• 3 years of relevant experience working with Microsoft 365 platform and related messaging and collaboration systems, LAN management, Video Conferencing technology operations, Email, and Active Directory (AD) administration and end-user support services.
• ITIL Foundation Certification is desirable but not mandatory.
• Very good command of spoken and written English.
• Strong communication skills are required.
• Ability to work effectively in a team.
• Problem solving skills are essential for this role.
• Ability to follow instructions and procedures is critical for this position.

Result of Service UNRWA is an equal opportunity employer and welcomes applications from both women and men. UNRWA encourages applications from qualified women. Only those applicants shortlisted for an interview will be contacted. UNRWA is a non-smoking environment.

Work Location Headquarters Amman

Expected duration - The duration of the consultancy is 6-11 months, extendable subject to good performance and availability of funds. - The consultant will receive monthly fees of JD 843.50. - The incumbent will be based in Amman.

Duties and Responsibilities Under the supervision of the Head End-Users Services Delivery Section in the Information Management and Technology Department (IMTD) and the day-to-day guidance of the Service Desk Coordinator, the Consultant will work closely with other members of the Service Desk team to: - Provide advice and management on the installation of upgrades and implementation of new end-user technology and solutions including feasibility assessment, provision of cost implications and benefits of recommendation for budget consideration. - Operate, maintain, and support end-user IT Services, end point ICT devices and related ICT systems, including User account management, Email account administration, Video conference service management. - Perform administration, and support of relevant IMT resources and systems related to end-user services including. - Maintain accurate end-user IMT resources (e.g., workstations, laptops, mobile devices, software etc.) inventory and ensure related information are accurate and complete in the Configuration Management Database (CMDB) of the IT service management system. - Assist with the implementation and management of IT service management processes and tools; Conducts reviews and modifies existing ICT documentation, procedures, and guidelines, and creates new text to update these documents in line with department policies and best practices. - Any additional tasks or deliverable identified during the engagement.

Qualifications/special skills Competency: COMPETENCIES:

• Teamwork
• Communication.
• Problem Solving Skills
• Following Instructions and Procedures. Academic Qualifications: - A university degree from an accredited educational institution in computer science, information technology or other related discipline.

DESIRABLE QUALIFICATIONS: - ITIL Foundation Certification. Experience: - 3 years of relevant experience working with Microsoft 365 platform and related messaging and collaboration systems, LAN management, Video Conferencing technology operations, Email and Active Directory (AD) administration and end-user support services. Language: - Very good command of spoken and written English

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

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Potential interview questions

Added 4 years ago - Updated 1 year ago - Source: careers.un.org