ICT Specialist - ICT Infrastructure

Contract

This is a IICA-2 contract. This kind of contract is known as International Individual Contractor Agreements. It is normally internationally recruited only. It's an external contract. It usually requires 5 years of experience, depending on education. More about IICA-2 contracts.

Background Information - Job-specific

UNOPS has been implementing projects in Tunisia since 2006 in various sectors to support the government in implementing programs with a positive impact. The UNOPS office has 4 strategic areas of intervention: 1) procurement, 2) complex project management, 3) infrastructure 4) technical assistance.

For several years, UNOPS has worked in direct support of the Ministry of Health. The areas of intervention of the Tunis office range from construction to procurement management. This offer aims to recruit anICT Specialist - ICT Infrastructure who will join the health technical team and will initially work within the health project and will have to travel to various governorates in the country.

Functional Responsibilities

Under the responsibility of the Project Manager, the incumbent ICT Specialist - ICT Infrastructure Will perform the following tasks / responsibilities :

Support the UNOPS technical team

Support the team assigned to the supervision of the projects to which he/she will be assigned.

• Accompany the UNOPS technical team assigned to the implementation of the project(s) to which he/she will be assigned.

• Work closely with the Ministry of Health team to understand and accurately identify needs related to the IT infrastructure and equipment.

• Market research to identify the appropriate IT technologies and local equipment & services providers.

• Needs Assessment for Integrated smart Data Centers solutions for hospital networks

• Validate proposed solutions and the technical specifications required for the purchase of smart data center and network equipment and software.

• Prepare the terms of reference or technical specifications for the Data Centers solutions and the services in view of the upgrade of the existing network infrastructure dedicated to administrative & clinical data operations in several hospitals in the country.

• Prepare the terms of reference for recruiting the firm in charge of the technical assistance services: Quality Control, Testing and validation of the works (Installation of Data Centers solutions, training,... ) in several hospitals in the country.

• Participate in the definition of the procurement strategy for equipment and services (hardware, integrated smart data centers, wiring, cabling…) required for the rehabilitation or reinforcement of the IT infrastructure and connectivity of hospital network systems.

• Participate in the evaluation process during tenders

• Supervise and Coordinate the implementation of the solutions in multiple hospital sites,

• Ensure the follow-up and quality of implementation of IT solutions, including delivery, installation, commissioning and interfacing of equipment. Supervise the installation and configuration of equipment (switches, routers, cabling, data centers, servers, etc.)

• Work closely with the support team to optimize the activities of the project(s) to which he/she will be assigned.

• Perform any other tasks as instructed by the Project Manager to facilitate the execution of the deliverables of the project(s) within which he/she will be assigned.
• Prepare of the terms of reference for the audit of hospitals IT system and data centers

Project management:

• Plan and execute work packages related to IT data centers, IT networks & architecture.
• Collaborate with other teams to achieve objectives.

Technological innovation:

• Monitor technological trends and development in the fields of IT systems and networks.
• Propose and implement innovative solutions to improve the IT systems and data center efficiency

Education/Experience/Language requirements

Education: - Systems & Network Engineer, Telecommunications systems Engineer, Computer Sciences Engineer or equivalent field. - A combination of a Bachelor's degree in a relevant field with an additional 2 years of relevant work experience might be accepted in lieu of the education requirements outlined above.

Professional certifications :

Strongly recommended :

1. Data Center Engineering Specialist (DCIS) or Data Center Technology Professional (DCTP) or Data Center Manager (DCM) or Data Center Expert (DCE) or Equivalent certification related to Data Center Technologies.
2. Cisco Certified Network Associate (CCNA) or Equivalent
3. Certified Information Systems Security Professional (CISSP) or Equivalent

Asset ( Preferred) :

1. ITIL Certification
2. Cisco Certified Network Professional (CCNP)
3. Certified Information Systems Auditor (CISA)
4. VMware Certification
5. Microsoft Certified Systems Engineer
6. Certified Wireless Network Professional (CWNP)

Experiences: - Five (5) years' relevant professional experience in IT infrastructures and datacenters systems and communications network infrastructures is required. - Experience of working successfully with a variety of stakeholders in particular governments and development partners is an asset. - Experience working in developing countries is an asset. - Experience in healthcare IT infrastructures and datacenters systems project (audit, conception or implantation) is an asset

Additional Competencies:

• Assessment/Audit of information system Hardware components, network and security with the aim of optimizing an organization's IT datacenter infrastructure to ensure its performance and reliability.
• Networking skills: VLAN, IP Routing, Proxy , DNS, DHCP...Troubleshooting and incident diagnosis.
• Advanced Knowledge of Datacenter technologies and communications infrastructures: switches, routers, firewalls, load balancers, monitoring tools, smart fully integrated cabinets/servers...
• Advanced skills in multi-site DataCenter architecture, compact integrated servers and high availability: load balancing, clustering, etc.
• Knowledge of load balancing tools (F5, HAPROXY...)
• Knowledge of network architecture, protocols, operating systems and databases.
• Advanced IT security skills

Languages: - Proficiency in French is required. - Proficiency in English is required. - Knowledge of Arabic is an asset.

Competencies

Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above) Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

1. Contract type : ICA
2. Contract level : I-ICA 2, ICS 10
3. Contract duration Ongoing contract

For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Information

• Please note that UNOPS does not accept unsolicited resumes.
• Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.

Background Information - Tunisia

Tunisia

The Tunisia Project Office is responsible for managing strategic and operational risks associated with the Project Office’s portfolio of engagements (in Tunisia, Morocco, Libya and Algeria) – as part of the Senegal Multi Country Office (MCO) set up, developing and delivering cost effective services contributing to partners' sustainable results and achievements of UNOPS management results.

UNOPS Tunisia activities range from tailor-made administration, operations, human resources and logistics support for implementation of development and humanitarian projects; infrastructure and procurement management services; and advisory services to partners (in Tunisia, Morocco, Libya and Algeria) to facilitate effective procurement, supply and financial management. Partners include the Government of Tunisia, European Union and UN agencies such as UNHCR and WHO. It provides project management services including design, implementation, monitoring and evaluation. It also offers funds management, loan and grant administration, building local capacity markets, training and technical assistance.