ICT Specialist (Data & Digital Innovation)
Deliver ICT services while driving digital innovation and data analytics initiatives.
Overview
Deliver ICT services while driving digital innovation and data analytics initiatives.
You have:
- Bachelor’s degree in computer science, Information Technology, Data Science, Information Systems, Artificial Intelligence, Engineering, or a related field
- Minimum 5 years of experience in ICT, Data Analytics, Digital Transformation, AI, Automation, or Innovation-related roles
- Professional certifications in Power BI, AI Engineering, Azure AI Fundamentals, Google Data Analytics, Data Science, Machine Learning, IoT, or related fields are an added advantage
- Knowledge of Artificial Intelligence, Generative AI, applied Machine Learning, and data analytics concepts
- Experience with Python, SQL, data analysis tools, and database management
- Hands-on experience with workflow automation platforms such as Power Automate, n8n, Make, or equivalent solutions
- Understanding of API integrations, automation frameworks, and digital workflow solutions
- Familiar with IoT technologies, sensor-based systems, and open-source platforms
- Knowledge of cloud technologies and services, including Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP)
Contract
This is a Fixed Term contract. More about Fixed Term contracts.
What we do
Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.
In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.
We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.
Purpose
The ICT Specialist is responsible for delivering ICT services while driving digital innovation, data analytics, automation, and emerging technology initiatives.
The role contributes to the design, implementation, and support of Business Intelligence solutions, Artificial Intelligence initiatives, automation projects and data analytics capabilities that support operational and strategic objectives across the Region.
The incumbent identifies opportunities to leverage technology to improve efficiency, user experience, and organizational resilience, while also providing technical ICT support and ensuring the reliability of ICT systems and services. The position serves as a key link between ICT operations and innovation, translating operational needs into practical, technology-enabled solutions that support both strategic and humanitarian objectives.
Accountabilities & functional responsibilities
• Independently installs, maintains, repairs and monitors ICT equipment; • Provide Level 1 and Level 2 technical support, resolving incidents and escalating issues as required; • Ensure the availability, reliability, and optimal performance of ICT systems and services; • Deliver ICT briefings, user training, and technical guidance to staff and colleagues; • Prepare helpdesk reports and monitor service performance; • Maintain accurate ICT inventories, conduct regular stock checks, and ensure adequate equipment and supply levels; • Develop and update technical documentation, procedures, and installation records; • Identify opportunities to leverage Artificial Intelligence (AI), Machine Learning, Data Analytics, Automation, and Internet of things (IoT) technologies to enhance operational efficiency; • Design, develop, and maintain dashboards, data pipelines, analytical tools, and business intelligence solutions; • Develop automation solutions using Power Automate, n8n, APIs, scripting, and related technologies; • Build prototypes, proofs of concept, and pilot projects to address operational and humanitarian challenges; • Design and support IoT solutions for telecommunications, logistics, facilities, security, and operational monitoring; • Translate operational needs into practical technology-enabled solutions; • Build partnerships with universities, innovation hubs, and technology communities to foster innovation; • Provide training, coaching, and technical support on AI, automation, analytics, and digital transformation initiatives.
Professional experience required
• Bachelor’s degree in computer science, Information Technology, Data Science, Information Systems, Artificial Intelligence, Engineering, or a related field; • Minimum 5 years of experience in ICT, Data Analytics, Digital Transformation, AI, Automation, or Innovation-related roles; • Professional certifications in Power BI, AI Engineering, Azure AI Fundamentals, Google Data Analytics, Data Science, Machine Learning, IoT, or related fields are an added advantage; • Knowledge of Artificial Intelligence, Generative AI, applied Machine Learning, and data analytics concepts; • Experience with Python, SQL, data analysis tools, and database management; • Hands-on experience with workflow automation platforms such as Power Automate, n8n, Make, or equivalent solutions; • Understanding of API integrations, automation frameworks, and digital workflow solutions; • Familiar with IoT technologies, sensor-based systems, and open-source platforms; • Knowledge of cloud technologies and services, including Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP).
What we offer
• Diverse and humanitarian-minded workforce; • An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide; • Training opportunities ; • Flexible work schedule.
Additional information
- Location: Nairobi, Kenya
- Type of Contract: 1-year Fixed term contract (renewable subject to Budget discussion and performance)
- Type of Position: Applicants must have an existing legal right to live and work in Kenya at the time of application. The ICRC will not sponsor or obtain work permits for this position.
- Job level: B2
- Application deadline: 10/07/2026
Our values
- At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
Potential interview questions
| Describe a project you worked on that involved data analytics and the impact it had. | The interviewer wants to assess your practical experience with data analytics projects and their outcomes. | Provide details of the project, your role, and how you measured its impact. |
| How do you approach troubleshooting technical issues in ICT systems? | To understand your problem-solving skills and technical expertise in ICT support. | Pro members can see the explanation. |
| Give an example of how you have used automation tools to improve efficiency in your previous roles. | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you explain how you leverage AI in your work? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you employ to keep up with the latest digital technology trends? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a time when you had to train others on a technical topic. How did you ensure their understanding? | Pro members can see the explanation. | Pro members can see the explanation. |
| What has been your experience with cloud services, and how have you implemented them in your projects? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you prioritize tasks when handling multiple ICT support requests? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 4 days ago
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Updated 1 hour ago
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Source:
careers.icrc.org
