ICT Specialist

Volunteering Admin IT & Telecom

Overview

Design and operationalize an ICT center to enhance community resilience and response capabilities.

You have:

• Minimum 3 years of relevant experience in Information and Communication Technology (ICT) systems development and deployment
• Proven experience in ICT infrastructure setup and management
• Proven experience in Training of Trainers (ToT) delivery
• Proven experience in developing dashboards and reports (e.g., Power BI)
• Experience working with government institutions or training centers
• Experience in peacebuilding, security, or development contexts is an advantage
• Proficiency in Power BI, SharePoint Online, Power Apps, and Power Automate
• Knowledge of Microsoft Azure data services, SQL, and data modeling is an advantage
• Strong training and facilitation skills
• Excellent coordination and partnership-building abilities
• Strong analytical and problem-solving skills
• Excellent communication skills

Contract

This is a UNV contract. More about UNV contracts.

This assignment is part of the joint programme aimed at strengthening community resilience and government response capacities through digital technologies, including the establishment of a multipurpose ICT center. The ICT center at the Tanzania Peacekeeping Training Centre (TPTC) will function as a hub for early warning, information aggregation, reporting, and peacebuilding activities. It will enhance the capacity of communities and institutions—especially women and youth—to detect and respond to human security threats. The ICT Specialist will work closely with the National Officer, TPTC management, and relevant stakeholders to design, deploy, and operationalize the ICT center and ensure its sustainability. Also, the ICT Specialist will assist in UNDP Tanzania Office dashboard development/improvement.

The overall objective is to design, deploy, and operationalize an Information and Communication Technology (ICT) center at the TPTC and strengthen institutional capacity through Training of Trainers (ToT), ensuring effective use of technology for early warning, reporting, and peacebuilding activities. The ICT Analyst will work closely with the National Officer, TPTC management, and relevant stakeholders.

Under the direct supervision of the Programme Coordinator - Human Security, the ICT Analyst will:

ICT Infrastructure Development • Assess existing ICT systems, infrastructure, and capacity gaps at TPTC • Design and support the installation of ICT infrastructure, including: • Networking systems (Local Area Network/Wide Area Network, internet connectivity) • Data management and reporting platforms • Communication tools for early warning • Supervise setup and commissioning of ICT equipment and systems • Ensure systems are user-friendly, secure, and scalable

Deployment and Operationalization • Support the establishment of a functional ICT center at TPTC • Develop standard operating procedures (SOPs) for: • Equipment use • System management • Data handling and reporting • Ensure integration with national and local early warning systems where feasible

Capacity Building – Training of Trainers (ToT) • Design and deliver ToT programs for TPTC staff and relevant partners covering: • Introduction to ICT equipment and systems • Infrastructure setup and configuration • Maintenance and troubleshooting • Data collection, analysis, and reporting tools • Develop training manuals, user guides, and instructional materials • Mentor the National Officer and selected trainers for sustainability

Maintenance and Sustainability • Develop a preventive maintenance plan for ICT equipment and infrastructure • Train staff on troubleshooting and routine system maintenance • Provide recommendations for long-term ICT sustainability and upgrades

Support to Early Warning and Reporting Systems • Support development or customization of digital platforms for: • Early detection of threats to human security • Real-time data reporting and sharing • Integrate ICT tools to enhance reporting on: • Human safety issues • Economic vulnerabilities • Public health risks

Support the development of data analytics and visualization platforms • Develop and maintain interactive dashboards and reports using Power BI • Integrate and manage data from SharePoint, Excel, databases, and cloud sources • Build business applications using Power Apps and support workflow automation • Collaborate with teams to define key performance indicators (KPIs ) and reporting requirements • Provide training and guidance to staff on data visualization tools • Ensure data quality, integrity, and compliance with United Nations Development Programme (UNDP ) standards

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization

RESULTS/EXPECTED OUTPUTS For ICT Center Operationalization: • Multipurpose ICT Center developed, operational, and fully functional • ICT infrastructure procured, installed, and effectively utilized • Increased percentage of trained officials demonstrating improved capacity through application of the newly developed system • Increased number of human security emergencies reported through ICT-enabled systems • Percentage of Human Security Assessment recommendations reflected in ICT center management and operational plans For Capacity Building and Community Impact: • Increased number of institutions accessing and utilizing the developed software • High percentage of users rating operational plans and manuals as “comprehensive and user-friendly” • Increased number of community members (including women and youth) empowered with knowledge and skills to detect and respond to human security threats • Increased number of women and youth engaged in ICT-based initiatives addressing economic and social vulnerabilities • Increased number of community members and security actors actively engaged in conflict prevention and early warning systems For Cross-cutting Results • Strengthened institutional capacity for ICT-enabled early warning, reporting, and response • Improved collaboration between government, communities, and stakeholders • Increased inclusion of women, youth, and vulnerable groups in ICT access and decision-making

• Results orientation and Accountability: Demonstrates ability to deliver high quality outputs in a timely manner, ensuring accountability for results and alignment with programme objectives. • Knowledge Sharing and Capacity Development: Ability to effectively transfer knowledge, mentoring, and practical coaching, ensuring sustainability of ICT systems and institutional capacity. • Teamwork and Partnership: Strong collaboration skills with government counterparts, stakeholders, and communities, fostering partnerships and coordinated action. • Adaptability and Cultural Sensitivity: Demonstrates cultural awareness, respect for diversity, and the ability to work effectively in a multicultural environment. • Analytical Thinking and Problem Solving: Ability to assess complex ICT and operational challenges and provide practical, innovative solutions.

Minimum 3 years of relevant experience in Information and Communication Technology (ICT ) systems development and deployment Proven experience in: • ICT infrastructure setup and management • Training and capacity building (Training of Trainers (ToT ) delivery preferred) • Early warning or data systems (desirable) • Developing dashboards and reports (e.g., Power BI) Experience working with government institutions or training centers Experience in peacebuilding, security, or development contexts is an advantage. Technical Skills • Networking and systems administration • Digital communication tools • Data management and reporting platforms • Proficiency in Power BI, SharePoint Online, Power Apps, and Power Automate • Knowledge of Microsoft Azure data services, SQL, and data modeling is an advantage • ICT security and maintenance systems Soft Skills • Strong training and facilitation skills • Excellent coordination and partnership-building abilities • Strong analytical and problem-solving skills • Excellent communication skills

Dar es Salaam is a dynamic and multicultural coastal city that offers a relatively comfortable living environment with access to essential services, international organizations, and modern amenities. While the city provides a stimulating and enriching setting for both professional and personal experiences, it may cause operational and infrastructural challenges, including traffic congestion, variable utilities, and differing standards of accommodation. While Tanzania is generally a welcoming, working conditions—particularly with travel to other regions—may require adaptability and resilience. Therefore, this assignment requires a mature level of cultural awareness, flexibility, and a strong willingness to work in a context that may involve occasional logistical constraints and varying living conditions.

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Added 3 days ago - Updated 5 hours ago - Source: unv.org