ICT Specialist

Volunteering Logistics & Procurement IT & Telecom

Overview

Assist in maintaining, troubleshooting, and optimizing ICT components

You have:

• Minimum 3 years of experience in information systems, data, systems, and network management is required.
• Experience in configuring and troubleshooting network devices, server operating systems (Windows Server, Azure domain), and common productivity software is required.
• Strong knowledge of information security principles and best practices is desirable.
• Excellent communication and interpersonal skills are required.
• Strong analytical and problem-solving abilities are required.
• Self-motivated with the ability to work with minimum supervision is required.

Contract

This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.

UN-OCHA Regional Office for the Middle East & North Africa was newly established in 2023 in Amman, Jordan, and covers in varying scopes the MENA region, including Jordan, Syria, Lebanon, Occupied Palestinian Territories, Iraq, Iran, Yemen, and Libya. This UN volunteer assignment will contribute to the work of the Administration Unit, which provides support to the Regional Office (RO), Country Offices (CO), and Humanitarian Assistance Teams (HAT) in the region, on policies, procedures, and processes in the Technology Infrastructure, Data Management, and Analysis, IT Solutions, Cybersecurity, and Information protection.

The Unit goals are to put in place procedures and carry out transactions in compliance with UN regulations and rules, provide quality and timely administrative and ICT support and reporting, and ensure that resources are accurately accounted for and utilized efficiently.

National UN Specialist Volunteers in Jordan are entitled to:

• Monthly Volunteer Living Allowance (VLA) at the amount of JOD 1,068.5; • Annual and learning leaves; • Free Medical and life insurance; and • Free access to different learning platforms.

For more information on UN Volunteer benefits, entitlements and support, please visit: https://www.unv.org/volunteer-your-country-conditions-service

Under the direct supervision of the ICT Officer, the ICT Specialist is expected to assist the Unit in maintaining, troubleshooting, and optimizing various ICT components. The ICT Specialist will perform the following tasks:

Technical Support (Troubleshooting and Issue Resolution): • Provide technical support and assistance to staff, when issues arise with ICT systems or services, technical support staff are tasked with diagnosing the problem, identifying the root cause, and implementing solutions to resolve the issue promptly. This may involve helping end-users, conducting system checks, and collaborating with other IT teams or vendors as needed.

Infrastructure Management: • Assist in setting up, configuring, and managing ICT infrastructure, including networks, servers, databases, and communication systems, ensuring reliability, scalability, and security.

Information Security and Data Protection: • Monitor ICT systems for security breaches, malware, and other potential risks, taking proactive steps to mitigate and remediate security incidents. • Promote awareness of information security best practices among UN personnel, fostering a culture of security and compliance throughout the organization.

ICT Project Management: • Lead or support ICT projects and initiatives, from planning and requirements gathering to implementation and evaluation, ensuring projects are delivered on time and within budget. • Collaborate with stakeholders to define project objectives, scope, and deliverables, and manage project resources, timelines, and dependencies effectively. • Communicate project status updates, risks, and issues to relevant stakeholders, fostering transparency and accountability throughout the project lifecycle.

Assets Management: • Support in the ‘Physical Verification Exercise’ which involves physically inspecting and verifying the existence, condition, and location of assets listed in the inventory, ensuring that assets are properly accounted for, and identifying any discrepancies between recorded assets and their physical presence. • Assist in ‘Property Management’ by assigning responsibility for the care and custody of assets to specific individuals or departments within an organization and updating the relevant system(s) timely. Handover and turn-in forms are used when transferring custody of assets between custodians or during employee transitions.

ICT Enhancement and Innovation: • Contribute to the enhancement of the ICT infrastructure to improve efficiency, scalability, and security, by analyzing current infrastructure, identifying areas for improvement, and implementing necessary upgrades and enhancements. • Identify, propose, and implement innovative solutions from emerging technologies to enhance systems functionalities and current office procedures; by leveraging technical expertise to design new features or workflows. • Participate in knowledge-sharing sessions to foster innovation within the team.

• Professionalism • Commitment to continued learning. • Technological awareness

information systems, data, systems, and network management is required. • Experience in configuring and troubleshooting network devices, server operating systems (Windows Server, Azure domain), and common productivity software (Microsoft Office, Adobe) are required. • Strong knowledge of information security principles and best practices, including encryption, access controls, and threat detection/prevention are desirable. • Excellent communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders and convey technical information to non-technical audiences. • Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving ICT issues. • Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively. • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines. • Have affinity with or interest in ICT work, volunteerism as a mechanism for durable development, and the UN System.

Amman, the capital, is a peaceful city with over four million residents. People are friendly to visitors. Banking, transportation, health, and communications services are easily available. Though Arabic is the official language, English is widely spoken among most of the population, especially in Amman. The road network is good both in terms of spread and quality of the roads. Public transportation in Amman is limited. Taxis are relatively cheap and easily available. There are a few shopping malls, restaurants, gyms, and cinemas. A large variety of accommodation options can be found; however, it is worth noting that prices in Amman have generally increased in the past few years. There are no specific security threats. Amman is a very easy city in which to live; it is large, has many amenities, is very modern, and is serviced by an international airport with direct flights to most capital cities. According to the assessment of the UN Department of Safety & Security (UNDSS), Jordan is a family duty station (category A hardship).

As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her housing and other living essentials. National UN Volunteers are part of the insurance plan.

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Potential interview questions

Added 2 years ago - Updated 1 year ago - Source: unv.org