ICT Specialist

Contract

This is a IICA-2 contract. This kind of contract is known as International Individual Contractor Agreements. It is normally internationally recruited only. It's an external contract. It usually requires 5 years of experience, depending on education. More about IICA-2 contracts.

Background Information - Job-specific

UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

The New York Portfolios Office (NYPO) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.

The Sustainable Development Cluster (SDC) supports diverse partners with their Peacebuilding, humanitarian and development operations. It was formed by combining the following portfolios: Grants Management Services (GMS), UN Technology Support Services (UNTSS), Development and Special Initiatives Portfolio (DSIP). It provides Services to partners' programmes that are designed, structured, and managed with a global perspective and primarily serving partners that are headquartered in New York. The SDC has a footprint of approximately 125 countries.

UNOPS has signed a service-based agreement with the UN to provide ICT scope of services agreed in the financial agreements.

Our UN partner has requested the assistance of UNOPS in providing various ICT services. UNOPS has entered into a service-oriented agreement with the UN ICT partner to deliver support in various ICT domains. The objective of this function is to support our partner in executing the activities outlined in this TOR.

This is a position in UNOPS for supporting projects carried out for or in the United Nations Secretariat. The incumbent of this position will be staff member of UNOPS under its full responsibility.

Functional Responsibilities

Under the overall supervision of Senior Programme Manager and in direct supervision of ICT Development Specialist and in direct oversight of End User Computing Unit, the ICT Specialist, the ICT Specialist will be performing the following functions:

Summary of Key Functions

1. Configuration Management
2. Operations Management
3. Support and Maintenance

1. Configuration Management

• Design, implement, and support all aspects of the Software Library (collections, software, packages/applications, software updates, and operating systems deployment) as well as WSUS, ADK/WAIK, MDT, USMT.
• Troubleshoot client-agent issues for all policy and content distribution.
• Create custom reports and SQL queries.

2. Operations Management

• Practice the structured Management Pack Lifecycle discipline.
• Deploy Management Packs.
• Troubleshoot and monitor Operations Manager infrastructure and misconfigured or malfunctioning issues and manage agent provisioning/de-provisioning.
• Test and document Operations Manager patches, service packs, creating and maintaining documentation to secure Management Pack content knowledge.

3. Support and Maintenance

• Manage day-to-day design, installation, and post-installation sustainment activities.

4. Performs other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Expected Results:

The results of the work of the ICT Specialist impact directly on delivery of services that satisfy the requirements of the Server, Storage and Backup Unit as well as the performance of these services implemented in the OICT field missions and headquarters. It will also ensure proper processes and methodologies are followed and implemented according to the latest of the industry standards. The incumbent is responsible for ensuring activities for all global locations are in line with the overall business targets and UN policies, rules and regulations.

Education/Experience/Language requirements

******FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY******

*****CANDIDATES WITH NO UNITED NATIONS OR UNOPS EXPERIENCE ARE STRONGLY ENCOURAGED TO APPLY****

Education: - Advanced University degree (Master’s degree or equivalent) preferably in Information Systems or Computer Science or a related area. - A first-level university degree (Bachelor’s degree) in combination with an additional two (2) years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

Required:

• A minimum of five years of experience in systems administration in a large enterprise environment is required including a minimum of three years of operational experience using Microsoft technologies to perform a broad range of Microsoft related technical functions (such as deployment, administration, configuration, troubleshooting, & maintenance).
• An expert level of knowledge of Microsoft Systems Center Configuration Manager (SCCM) and Microsoft Intune.
• Strong technical knowledge of Microsoft Windows, Active Directory, Group Policy, LDAP, Kerberos, DNS, TCP/IP, WMI, SNMP, Powershell, VB scripting, and MS SQL Server.

Desirable:

• Expertise in sites, site roles, site component configuration including Primary and Secondary sites, Distribution Points, Pull Distribution Points, discovery, boundaries, Application Catalog, and client policy.
• Expertise in Microsoft Intune Application deployment and life cycle.

Language requirements:

• Fluency in English (read, write, speak) is required.
• Knowledge of another United Nations official languages is an asset.

Competencies

Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above) Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

• Contract type: Individual Contract Agreement
• Contract level: I-ICA 2 ( ICS10)
• Contract duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.

For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Information

• Please note that UNOPS does not accept unsolicited resumes.
• Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.

• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types.

• This position is stationed in New York, USA, which is a family duty station.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.