ICT Senior Officer - Systems Support

Contract

This is a IICA-1 contract. This kind of contract is known as International Individual Contractor Agreements. It is normally internationally recruited only. It's an external contract. It usually requires 2 years of experience, depending on education. More about IICA-1 contracts.

Background Information - Job-specific

Under the leadership of the Head of the Information Management System and Data Analytics (IMSDAU) Unit of the Guidance Learning and Reporting Section (GLRS), the incumbent will be part of the IMSDAU Data management team. IMSDAU manages and develops a business-critical Grant Management System (GMS) for two Pooled Fund mechanisms CBPF and CERF. After the first launch in 2014 for Country-based Pooled fund (CBPF) globally, the system continued with regular upgrades and improvements to make the platform a unique system in UN secretariate covering the entire allocation cycle of pooled funds. The system is operational in more than 20 countries, where more than ten thousand users from National NGOs, International NGOs, and United Nations agencies use to manage their grant applications. The annual approval of grants for CBPF through GMS is USD 1.2 B. The system promotes inclusiveness of partners, better compliance with CERF and CBPF operational modalities, improves the transparency of the grant process, greater accountability, and enhanced data management. The system is designed for performance and function — it is fast, secure and promises to deliver excellent experience for all stakeholders.

IMSDAU is leading the development of the joint Grant Management System (OneGMS) for the Central Emergency Response Fund and OCHA’s Country-Based Pooled Funds (CBPF), and continued improvements of the funds’ joint datahubs and internal business intelligence dashboards. In 2023, GLRS launched the first version of the OneGMS to enable a common project and reporting templates across different funds. The system covers entire allocations, partnerships, and reporting cycles for pooled fund operations. The IMSDAU team based in Geneva supports all country offices and HQ with guidance, training and resolution of any issues faced by GMS user.

Functional Responsibilities

​​The incumbent will report to the Information Management Officer in Information Management Data Analytics Unit (IMSDAU) in Guidance, Learning, Reporting section (GLRS) based in Geneva. The ICT Senior Officer - Systems Support will be responsible for consolidating the GMS support ​desk for end users and other stakeholders of Pooled fund processes. The ICT Senior Officer - Systems Support will also prepare online and onsite training packages to enable users to be aware of new developments and upgrades rolled out in the system.

The functional responsibilities include:

• Provide online consultation and support to all the GMS users in field and HQ. Monitor the support mailbox to ensure all the mails are responded and resolved with minimum time.

• Using the knowledge of country-based pooled fund allocation process provide support to field users in addressing the queries from GMS system.

• Analyze the work process and coordinate with the development team in our Agile Software Development (Scrum) process.

• Evaluate and capture enhancements with new requirements from field Humanitarian fund teams to existing GMS product.

• In coordination with the technical team, provide the preparation of information technology manuals and documentation.

• Develop functional designs, analyze and translate requirements into use cases for the development team. Also, closely involve in User acceptance testing to ensure the delivered modules are properly tested and bug-free.

• Regularly conduct trainings for business users and GMS end users on existing and newly developed modules.

• Build wireframes to provide clear understanding to OCHA team on the new modules and quick decision making.

• Keep the GMS user portal updated and improve the content with video tutorials as and when required.

Education/Experience/Language requirements

a. Education

• First level university degree (Bachelor’s degree or equivalent) preferably in computer science, commerce, information systems, finance,management science and/or a related field is required;
• Advanced university degree (Master’s Degree or equivalent) is desirable and may substitute for some of the required years of experience.

b. Work Experience Required

• A minimum of four (4) years of increasingly diverse or complex experience in System technical support project management.
• A minimum of one year of remote training experience for humanitarian systems and business processes.
• Strong skills in preparing presentations and training packages using video tutorials and interactive guidance materials.

c. Desirable (the following experience is optional; candidates who do not have it are welcome to apply):

• Experience in managing issue tracking systems like Trello or Jira to coordinate the service delivery processes.
• Advance knowledge in data analysis using MS Excel or other similar products.

Contract type, level and duration

Contract type: Individual Contractor Agreement (ICA) Contract level: International Individual Contractor Agreement (I-ICA /ICS9) Contract duration: 12 months, subject to organizational requirements, availability of funds and/or to satisfactory performance

For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

This is not a position in UNOPS. UNOPS is solely providing operational support to its partner UNOCHA for this recruitment process. The selected candidate will be a personnel member of UNOCHA under its full responsibility and salaries and benefits will be decided by UNOCHA.

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Additional Information

• Please note that UNOPS does not accept unsolicited resumes.
• Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• Qualified female candidates are strongly encouraged to apply.