ICT Senior Manager – Web Services

UNOPS - United Nations Office for Project Services

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Application deadline in 3 days: Sunday 2 Apr 2023 at 23:59 UTC

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This is a P-4 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 7 years of experience, depending on education.


The salary for this job should be between 164,201 USD and 211,703 USD.

Salary for a P-4 contract in New York

The international rate of 90,970 USD, with an additional 80.5% at this the location, applies.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

More about P-4 contracts and their salaries.

Background Information - Job-specific

UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

The New York Portfolios Office (NYPO) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.

The Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian, and development operations. It was formed by combining the following portfolios: Grants Management Services (GMS), UN Technology Support Services (UNTSS), Development and Special Initiatives Portfolio (DSIP) It provides Services to partners' programmes that are designed, structured, and managed with a global perspective and primarily serving partners that are headquartered in New York. The SDC has a footprint of approximately 125 countries.

This position will work under UNOPS programme providing ICT Services to the UN partner. The incumbent of this position will be a staff member of UNOPS under its full responsibility.

Functional Responsibilities

Under the overall administrative supervision of UNOPS Senior Programme Manager or designated person, the ICT Senior Manager – Web Services will be responsible for managing the Web Services Engineering team, leading enterprise web application engineering projects, designing and implementing highly available and redundant enterprise systems across multiple data centres, overseeing the management of critical web services infrastructure, platform hosting and operations, undertaking major platform architecture and technology framework upgrades and updates, working with clients to facilitate new solutions, undertaking programme evaluations, and providing senior management with updates on a regular basis.

The ICT Senior Manager – Web Services is effectively responsible for activities listed under the following areas:

⦁ Resource, Administration, and Programme Management ⦁ Infrastructure and Service Management ⦁ Operations Management

Resource, Administration, and Programme Management - Align the goals of the web services team to partner's vision of shared web hosting services; - Manage teams responsible for hosting critical web services, web applications, content management and collaboration systems; prepare work plans for team members in accordance to the overall vision of partner; guide and mentor staff members; evaluate performance of team members, and providing guidance and feedback; - Plan and manage projects for new services and major system upgrades; Communicate changes to stakeholders including clients and management; - Ensure there is minimal service interruption when upgrading systems; - Undertake programme evaluations for Web Services, as requested by management, to evaluate system deliverables, including but not limited to performance, availability, security, business continuity, cost, and benefits; - Prepare Standard Operating Procedures for services managed by the Web Services Team; Ensure the web services team adheres to Organization IT Standards and Policies; - Define escalation process for Web Services with Incident Response teams and the Service Desk; - Review business requirements for client departments and analyze, design, develop and implement solutions to support the critical business requirements of client offices. Review Service Level Agreements (SLA's) to ensure client deliverables, as well as, roles and responsibilities are clearly defined; - Prepare and submit budget requirements for web services, including, budgeting for system upgrades, annual maintenance and new projects; - Prepare and submit Terms of Reference (TOR's) for shared services. Work with the cost recovery team to determine the cost of shared services; - Prepare and submit Enterprise Standardization cases for review by the Architecture Review Board (ARB); - Review and submit change management requests; review and submit resource requests e.g. firewall requests, storage requests, etc; review policies and procedures and provide comments before they are published; - Participate in technical reviews for RFP's; Raise requisitions with procurement for including for systems contracts, goods, and services; - Participate in the development and implementation of a Cloud Services (IAAS, PAAS, and SAAS) strategy for Web Services in a public, private or public/private hybrid environment. Participate in the SOW, TORs, and RFP for Cloud Service providers; - Update management on a regular basis on ongoing issues, key performance indicators, and new projects.

Infrastructure and Service Management - Design and implement highly available and redundant Enterprise web and application systems and services, including CICD pipelines, across multiple data centres; ensure services are clustered with HA/DR redundancy; ensure data and configuration replication is enabled across shared services; ensure fail over processes are well defined and tested periodically; - Ensure appropriate performance management and capacity management planning is undertaken to prevent any issues with critical systems; - Manage: Netscaler Application Deliver Controllers (ADCs), Apache/PHP web servers, IIS web servers, Chilisoft web servers, MariaDB (MySQL) Galera servers, ProFTPd servers, REDIS servers, Tomcat servers, Jenkin servers, and GitLab servers; - Undertake a continuous review of all services and improve service quality by taking advantage of streamlined procedures, new technologies, improved process, and evolving business requirements; Identify systems that can be decommissioned by the Web Services team in accordance with established policies and procedures and guide all relevant parties through the decommissioning process; - Manage Puppet configuration management and automation of service provisioning; - Carry out Centos 7 Linux, Windows Server, Solaris and Solaris Zones Systems Administration; - Prepare Bash and Python scripts to automate system tasks; - Undertake Research & Development.

Operations Management - Ensure daily system heath-checks are carried out; Ensure System logs and Web logs collection, analysis and distribution to clients is carried out; - Ensure there is adequate System Capacity especially for planned upcoming events like the UN High Level General Assembly Debate; - Ensure relevant monitoring of systems is undertaken and key performance metrics are reviewed on a regular basis; - Ensure web services inventory management is undertaken; - Ensure web services security auditing is undertaken; participate in security discussions related to web services; undertake projects to enhance security of web services; - Participate in Business Continuity and Disaster Recovery planning and periodic fail over testing; continually review BC/DR plans to ensure they are relevant and up to date; - Incident and problem management, including the resolution of hardware & software faults, application process failures, end-user issues & inquiries, etc. - Carry our root cause analysis and resolution of application-related performance issues in collaboration with application owners and infrastructure teams; - Undertake request management; work with clients to define their requirements and provision appropriate services; - Release management to push new changes into production and configuration management to ensure all configuration changes are consistent across systems; - Availability& Performance Monitoring, review performance monitoring against established baselines, identify and rectify potential and actual performance bottlenecks caused by inappropriate system configuration and/or application design issues; - Evaluation of web hosting requests, including performance impact analysis & security analysis, and confirm appropriateness of hosting in a shared serviced environment in the Web Farm vs. an isolated instance in a dedicated hosting environment; - Troubleshooting web application performance issues; - Respond to security incidents that impact web application systems; undertake pro-active action to mitigate vulnerabilities and prevent compromises.

⦁ Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Impact Of Results Manages and engages in all operational aspects of web services engineering management, ensuring those systems and operations meet established service level agreements; manages and actively participates in projects of significant importance to the Organization; works with minimal supervision and in accordance with team’s goals; keeps abreast of available technology and shows willingness to learn new technology.

Education/Experience/Language requirements



Education:** - Advanced university degree (Masters degree or equivalent) in Computer Science, Engineering, Business Administration or related field; - A first-level university degree (Bachelor’s degree) in combination with two additional years of qualifying experience may be accepted in lieu of an advanced university degree.


Required: - A minimum of seven (7) years of experience in dealing with IT in a complex environment; - A minimum of four (4) years of Unix/Linux operating systems. Must have knowledge of Xen or KVM; - A minimum of three (3) years or more experience in the administration of highly-available, mission-critical web and application systems with established High Availability (HA) and Disaster Recovery (DR) services in an Enterprise environment; - A minimum of three (3) years or more experience in the administration of IIS web servers and Apache/PHP web servers in an Enterprise environment;

**Desirable: ****The following experience is optional. Candidates who do not have it are welcome to apply.****** - Extensive experience in Netscaler Application Delivery Controller management; - Ability to effectively manage and work in a multicultural environment is desirable. - Strong analytical and planning skills, ability to build a positive and strong team spirit with staff is desirable.

Language: - Excellent knowledge of English (both written and oral) is required. - Knowledge of another UN language is an asset


Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above) Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

  • Contract type: Fixed-term staff contract
  • Contract level:P4
  • Contract duration: One year initially, renewable subject to satisfactory performance and funding availability

For more details about United Nations staff contracts, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/UN-Staff-Contracts.aspx

Additional Information

  • Please note that UNOPS does not accept unsolicited resumes.
  • Applications received after the closing date will not be considered.
  • Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
  • UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
  • Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
  • We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
  • For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
  • All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
  • It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.
Added 12 days ago - Updated 9 days ago - Source: jobs.unops.org